Excellent experience here. I was very lucky to find them passing through town just when I needed…read morethem.

Came in to buy 1 item. Walked the store and had no luck finding it so I figured I would ask the…read morecounter person for help. Walked up to the counter and the person up front walked away and told me"I'll be right with you ". While waiting two other employees walked by me, saw me standing at the counter and never once asked if I was being help or even acknowledged my presence. Finally after waiting for in my opinion longer than I should have I left and got what I needed somewhere else. I could have understood having to wait for help if they were busy, but I was the only customer in the store.

We went in for help with a battery. Kurt was so helpful in making recommendations and helping us…read morewith the right solution, saving us from a costly trip to the mechanic. We will go to this location every time we need auto parts!

Always taken care of! Appreciate the rewards program. Conveniently located near me. Thanks for…read morekeeping most of what I need in stock, as well.

After hitting too many pot holes in Spokane's streets, my muffler was loud and a tail pipe lost…read moreits support so it was hanging low. After finding Discount Muffler took my truck in to see if it could be repaired only to find it was beyond repair! I was dreading the replacement cost and time needed to do the work, but I was amazed at the low price they quoted me to replace the muffler and tail pipe. They had the entire job done in about 30 mins!! Why did I wait so long?? My truck sounds so much better!! These guys are Amazing!! They were friendly, honest, affordable and fast!! I highly recommend this business!

OMG. Called in advance to confirm they'd install my own brand-new parts. I needed an entire…read moreexhaust system replacement on my work-van, and had no problem paying their labor rate to have them do it. They'd done work for me previously, two years earlier, did an excellent job at a fair price, and I highly recommended them after that. I'm a decent mechanic and normally do my own work, but an injury prevented this after I'd bought the parts from Amazon (hospitalized). Ron told me to bring it in at 8 am since they didn't take appointments, "So they could make sure they'd have everything needed to do the job". I explained that I was two hours away so asked if I could drop it off the night before, making me first-in-line for the next morning. He said that would be even better. I didn't want to leave the house at 5:30 AM just to make sure I was first in line (really glad now that I didn't). It had to be done the same-day if my wife couldn't pick me up. It's a major event to pull this off because my wife works around the USA in federal courtrooms, and is normally only home on weekends, so we had a rare weekday time-window to pull this off with two drivers. She flew back into town the night before and stayed-overnight to make this happen. I pulled in at 3 PM Thursday afternoon after a two-hour drive down, and Ron shockingly told me he'd need to keep the van 4-5 DAYS before he could get to me. WTF? "You guys who bring in your own parts move to the end of the line. MY CUSTOMERS come first!" I was stunned. I WAS A REPEAT PAYING CUSTOMER!! "I don't care if you even came all the way down from CANADA! It's not my problem". We didn't come from Canada, but 12 miles short of that. USA. Didn't care that I was a repeat customer who'd highly recommended him in the past. He then told me that he wasn't going to commit to doing my repair "Because someone else may come in who needs a $1000 catalytic converter replaced, and they're my priority. I won't risk losing their business because I'm doing your job". Of course. I did my best to stoutly shame him into being held accountable to some sort of human decency and accountability, that I had acted solely on his instructions in bringing it down, reminding him that in dropping my rig off the night before, I'd be first in line for his 8 AM chaos. Seeing that his brash, crass, BLUNT rudeness wasn't running me out of his office, and that I was holding him directly accountable, he reluctantly responded that I'd have to leave it overnight, and he'd TRY to get it done on Friday. Refused to GUARANTEE this 1-hour job was going to be done, 'because the electricity may go out or something'. Playing games. COULDN'T BE TRUSTED. Didn't need or care about my business. I pressed him several times for a guarantee. Refused to give one. He assured me that he was the only shop in town that would install a customer's parts, which was a lie, and I told him BS. Apparently that line works for him. He then told me that he was working alone that day because his partner was in the hospital. He told me the exact-same-thing two years earlier. I say bullsh!t. I wasted five hours of my time and $50 in fuel, and my wife, two hours and $35 in fuel. I charge $150-an-hour for my time, and my wife $85-per-hour for hers. I'll never recommend Discount Muffler again. I acted in good faith. Ron did not. While I was there, a woman was going to have her cat replaced on her 2000 Toyota Tacoma. Ron had previously replaced her forward cat, and this time it was going to be the rear. He told her $556, and she asked when to bring it in, she then being told 8 AM the next morning. That cat can be bought on Amazon for under $100, less for Ron, and YouTube will show that it's a 30-minute job for a professional to remove 8 easy-access exhaust bolts and 2 gaskets, no welding, and then replace the same. $450+ profit in 30 minutes. That's $900-an-hour. That example is why MY business moves to the end of the line. Mechanics routinely rip customers off, and this is no exception. No way in hell would I agree to paying $900 for my 1-hour job. Prey on the unknowing. My wife couldn't believe what she was seeing. I have no problem with him choosing to favor large-profit jobs over those like mine.  That's his business model.  That's how he shuffles those showing up at 8 AM.  My problem is that he never informed me of this over the phone, before we adjusted OUR lives and schedules to make this happen.  I needed and expected same-day service, my only requirement, and he knew that in advance. His attitude was that he was doing me a favor to do my work, and that I was a very low-priority due to bringing my own parts.  My entire exhaust system, catalytic converter, muffler, and pipes, only cost me $237! Ron should NEVER be dealing with the public.  He should hire a service writer. Find another shop. Spokane deserves better. Stop rewarding this BS.

Not sure if this is a new location or not, but I am surprised that I am the first to review! While…read morethis location is smaller (to include the parking lot) they still have a great selection and make up for the small shop with friendly customer service. This is actually something that seems to be the norm among Advance Auto Parts. I came in for a new set of wiper blades and in less than five minutes I was rolling out of the parking lot and very happy. While in the shop, the employees walked me through their selection and my wiper size requirements. I solicited recommendations, which they candidly provided. Not only that, but it turns out they had a sale on the particular set I chose - icing on the cake.

We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

CONSUMER WARNING If…read moreyou purchased an in-house warranty from Snow's during the last few months, you should review your paperwork immediately. Information indicates that the company knew for months that it would be closing its doors. Despite this, in-house warranties continued to be sold to customers up until the end without telling them they would be void upon closing. The Washington State Attorney General's Office (AGO) aggressively prosecutes businesses that knowingly sell worthless service contracts or hide imminent closures. There are also allegations that some customers were told the store was "moving" or was just not told Intentionally that the company was permanently closing. This was all told for staff to do so by owner Cary Snow, to defraud customers to fund his new businesses before shutting the doors and walking away from the community that have spent their hard earned money supporting a business that doesnt care about them. If you purchased a warranty based on the understanding that the business would continue operating, you may want to carefully review the circumstances surrounding your purchase. Many customers paid extra money (or was included in their purchase) for warranty protection expecting there would be a business available to honor those agreements. With only one week remaining before the store closes permanently, customers who have questions about their warranties should seek answers as soon as possible. Customers deserve clear information about what happens to the warranties they purchased. If you purchased an in-house warranty recently: * Locate and save all receipts and warranty paperwork. * Write down everything you were told at the time of purchase. * Contact consumer protection agencies if you believe you were misled. * Consider speaking with a consumer protection attorney to understand your rights. *contact the better business bureau immediately and make a report. The more people that report the more likely they will move faster. Please share this post to any and all social media you can, so anyone who purchased an in-house warranty from Snow's in recent months has the opportunity to review their situation and make informed decisions. Mr. Snow needs to be held accountable for his egregious actions to the community. This also may be seen in local news stories and articles to help spread the news. Thank you for your attention to this matter.

I couldn't be happier with the engine Jess built for me. From start to finish, she was…read moreknowledgeable, professional, and took the time to answer all of my questions. The quality of workmanship is outstanding, and it's clear she takes a lot of pride in what she does. The attention to detail and care that went into my build exceeded my expectations. It's not often you find someone who combines technical expertise with great customer service, but Jess does exactly that. She kept me informed throughout the process and made sure everything was done right. If you're looking for someone who truly knows engines and stands behind their work, I highly recommend Jess. I wouldn't hesitate to trust her with another build, and I'll definitely be coming back for future projects. Thank you for delivering an engine I can be proud of!

Jess is always a pleasure to work with and knows her stuff! Great customer service with a friendly…read moreattitude, will continue to purchase from them in the future. Justin.