During the time I have been at The Oaks, I find that the majority of staff are hardworking,…read morededicated, compassionate, and personable. Staff become invested in their patients and some will go above and beyond to see their patients do well and ensure they are happy. The interactions tell all. There is no perfect facility whether you seek rehab or LTC, but you will find your second family at The Oaks-from housekeeping, the kitchen, activities, and nursing.

I have had to ask for help from the Nursing Home Ombudsman who works for the Commonwealth of…read moreMassachusetts and Coastline Elderly Services in order to get anything done for my mother at The Oaks, and even she is not able to get them to communicate with me. The latest problem is that they refuse to arrange with HealthDrive, their visiting doctor service, to get new glasses for my mother, despite the fact that I've already taken her to a retina specialist who said she could benefit from new glasses and the fact that I am paying for the glasses out of pocket. In the summer, The Oaks told the state ombudsman that one person would be my contact person for information about my mother. Since Thanksgiving, I have left over a dozen messages for that person and two other employees who said they would help me, and all but 1 call has gone ignored. The ombudsman has reported to me that a social worker stated that I would have to deal with speaking with whomever happens to be at the nurse's station at the moment I call, despite the fact that I have explained I keep getting conflicting information depending on who picks up the phone. Before Christmas, I explained the glasses situation to a nurse on duty, just as they wanted me to do, and she assured me she would have the appropriate person get back to me. No one has. I live nearly 2 hours away and work in a job that only gives me a short window of time to call them on weekdays, but none of this matters to The Oaks. The only thing they are on time with is the monthly bill. Do not waste your money here.

Dietitians beware! Do not accept an opportunity to review the menu and inspect the kitchen at…read moreRiver Falls. You will not be paid with a legitimate check, after waiting 3 months for the first check. They will continue to send the same checks with symbols in the account number, making it impossible to cash. I received 5 such checks. All were invalid. The accounts payable department "humors" you Into thinking you will be paid. And they are rude, low class, and barely able to form a sentence. We have decided to take drastic measures. Stay away! Yelp wants me to mention type of care - it was a disaster. Even the director of the kitchen does not respond to me; and everyone is sent to voice mail.

Beautiful place in Fall River, my grandmother lives there and she absolutely loves the nice staff…read moreand clean rooms!

I wanted to give Vibra Hospital and its staff the greatest Thank you!! My loved one admitted on a…read morevent, trach, feeding tube, and so weak from extended hospital stay, after battling cancer, and after some bumps in the road God and Vibra has pulled thru saving his life and week after week miracles truly came thru, thru God and our Vibra Heroes- my loved one is OFF the vent, trach is out, he is able to walk with help, still has a long road to fully recover but by God's grace and Our Vibrancy Heroes- he has progressed amazingly!! Thank YOU VIBRA!! Thank YOU GOD for All you do! Keep shining YOUR light and guidance thru all these Vibra Heroes!!

This was not the facility I wanted my father to go to. He chose it because he wanted to be close to…read morehome. I knew he would get sub par care there and I was right. First off let's discuss the visitation policy. You have to make an appointment 24 hours in advance to see your loved one. You can't bring any bags or purses in. Am I visiting a hospital or a prison? They said it's Covid protocols but all Covid restriction have lifted in every health care facilities and as far as I know my purse doesn't cough. They want 24 hours notice so they can make sure your family member looks like they are taken care of. Let me say that there was some staff members that were wonderful, patient and kind. Respiratory therapy, PT and OT were great. I admit my father is not the easiest patient but when you have no ability to communicate with people behavior is the only way you have to get the point across. He is vent dependent and unable to speak. Speech therapy was non existent. She gave him a thick binder he had to flip through to get to what he wanted to say and gave him a card with the alphabet on it. These would be fine if they had bothered to take into account he is vision impaired and couldn't read any of it. One nurse was so rough cleaning him that he started to refuse to get washed. Because of his disease he is unable to control his head movement. When they turned him to wash him they hit his head on the side rail of the bed 3 different times and also pushed his trach into the side rail when turning him. They took no account of the pain he was in. I had to fight to get him so much as oxycodone. My dad even told us that one night a staff member told him she would love to watch him burn. When we brought this to their attention instead of investigating the complaint the case manager said they were sending him to a facility in Boston with less than 24 hours notice. We had no opportunity to tour the facility. It's 55 miles away from where he lives which forces my 70 year old stepmother to drive into Boston daily. They told us if we appealed we would have to pay out of pocket for him to stay there. Such a nice thing to do, to isolate a dying man from his family. They took a family nightmare and amplified it by 1000. One day it will be them in the bed and I hope karma gives them exactly what they deserve. People aren't dollar signs. They likely will attempt to challenge this review or have some comment. What they did to my father and our family was criminal. There is no heart or compassion in this place. 10 out of 10 do not recommend. Addendum: When we got to the new facility and they did his skin check vibra never even put a dressing on his wound. Instead they just stuffed some gauze between butt cheeks so he laid on an ambulance stretcher for almost 2 hours with no protection. And within hours spiked a temp with an aspiration pneumonia. So I guess they didn't bother to hold his tube feeding before left. As a healthcare professional I strongly recommend not sending anyone you love to this dump

I always love visiting Atria Aquidneck Place. From the moment you drive in, there is such a warm…read moreand welcoming atmosphere. The residents are always out and about enjoying themselves, the staff are smiling and friendly and the grounds are beautifully maintained. I've also had the chance to enjoy the food during visits and it has always been delicious. Sandra is especially wonderful to work with and always makes everyone feel welcome. It is clear there is a lot of care and pride put into this community. A beautiful place to live and visit in Portsmouth.

The lack of communication with family when circumstances change!!!!! Very very limited staffing in…read morelife guidance/memory care unit.

My mom has been at Dawn Hill for almost a year; first for rehab/PT, and now for long term care…read more Being 3000 miles away is a challenge for me; but knowing that this team bends over backwards to ensure mom's quality of life and care is top notch. Mom can be a tough broad at times, but this team overlooks it and treats her with respect and care. The head nurse of North (Stephanie) has gone way above and beyond. She moved mountains to make sure mom has everything she needs; and has the staff making sure mom is engaged in activities and doing PT in her room when she is able to. It would be nice if they had daily group exercise activities, but one step at at time....literally..lol. Cissy is Mom's new best friend. She takes the time to sit with mom even after her shift has ended. Mom is not a happy camper with the food, but she's also really picky so I didn't take a star off for that.

I just want to say that my mom is here and she's been here for a few months and we have been lucky…read morethat there is a great CNA that is so good to my mom her name is Amy Rodrigues I've watched her and she's so good with everyone wish more cna like het

After years of my Dad being here, I am pleased to say they are caring, friendly and helpful. The…read morestaff is kind and really seem to love what they do. Sure there are more modern facilities but after working as a CNA for more that a decade, in many, many facilities; this place is quite amazing. Thank you for all you do Catholic memorial!

My father entered the GI four years ago in TCU. He remained in as a resident until his passing this…read moreweek. During the course of these four years my children and I have spent a lot of time inside of this facility. I've gotten to know both the staff and residents alike. I am so grateful for the loving care that my father received here during the past four years. The staff is compassionate, attentive, and very quick to respond. They are friends with the residents and treat them as family. The Administrative staff has gone out of their way, above and beyond, to ensure sure that both Dad and family were all as comfortable as possible during this difficult time of transition. Thank you to the Homestead team for all of your hard work, kind words and support. We appreciate you. The Soucisse-Braun family

I was in the Transitional Care Unit in 2019 and 2022. The experiences were mixed. The business…read moremanager and some of the therapists and therapy assistants were prompt, responsive, and helpful. Others were not -- particularly one therapy assistant who hardly responded to my asking her to lower her voice and focus on therapy rather than her own histrionics. Additionally, the therapy room was devoid of much standard equipment The bathroom that was next to my bed was generally filthy with spilled urine that was not cleaned. I advise anyone who needs PT or OT treatment in a skilled care facility to seek other accommodations.