Our family is beyond grateful to the amazing staff for making Mom's 87th birthday celebration so…read morespecial. Everything was exquisite from the beautiful decorations to the delicious food. Thank you for your kindness, love, and for creating such a memorable day for our mom and our family.

It's a shit hole. Quality of care is zero they literally let people sit in shit. They're slow to…read morerespond and seem to not care at all about their patients avoid at all costs

Last week, I met with Lisa, the Sales Manager, regarding placement options for my father. That…read moreinitial meeting, as well as a subsequent visit with my father, went smoothly. A nurse was then scheduled to conduct an assessment on Monday afternoon to determine whether independent or assisted living would be most appropriate. While I could not be present in person due to work obligations, I called in during the assessment to ensure I could provide support. My father answered the nurse's questions to the best of his ability, and there were no indications of issues at that time. Following the assessment, Lisa informed me that an internal review would be conducted. Today, after sending a brief follow-up text to Lisa, I received a call from your Assistant Director. During this call, I was shocked by the tone and manner in which I was addressed. I was told, in a very agitated and dismissive way, that my father would be better suited for another facility, with no further explanation. When I pressed politely for clarification, I was refused any details, spoken to in a disrespectful and aggressive manner, and ultimately hung up on. This behavior is unacceptable from any staff member, let alone someone in a leadership position. My questions were reasonable: I simply wanted to understand why there had been a sudden change after positive earlier interactions. Instead, I was treated with hostility and given no professional courtesy. I am deeply concerned that the treatment my father and I received may have been influenced by bias. As an African American family, it is difficult not to draw this conclusion when no substantive explanation was provided for such abrupt and disrespectful behavior. While I understand if their team ultimately determines that Brookdale Oak Park is not the right fit for my father, there is no justification for unprofessional and dismissive treatment. Families seeking care for their loved ones deserve transparent communication, respect, and courtesy.

A few years ago I grew increasingly worried about my mom's safety at home and started to…read morecontemplate senior and assisted living options and dreading having the tough conversation with her. My mom was averse to anything that had the word senior in it already. A serious health event accelerated my plans and I had no choice, but to force the decision and move her to Brookdale. Much of the up front decision-making was done by me. Of the options in the area, I preferred the layout, amenities and that there were both independent and assisted living options. I had tons of questions and they answered all of them, they also visited my mom in the hospital to talk about Brookdale and introduce themselves. My mom didn't like being there, to say she was downright disagreeable her first few weeks is being generous. Over time she slowly adjusted. When Covid hit, I was terrified and relieved all at once. Terrified because senior living communities were getting hit hard, relieved because I knew there would people to help her no matter what. They had strict protocols and regular updates, which I'm sure every family member greatly appreciated. When we had issues getting PPE for her medical condition, they were able to help us out. They even had staff on hand that could facilitate virtual meetings. Not seeing her for months at a time was hard, but they did their best. Over time, my mom came to adore members of the staff and they were saying great things about her (even though I knew she could be quite difficult). I'm not going to dress it up, senior living isn't cheap and assisted living is stupid expensive. Seriously, like make you nauseous every time you get the bill expensive. That said, the peace of mind knowing that she was safe and looked after was priceless. Even as my mom's health declined and she moved into hospice (they do that too), the staff was kind, compassionate, and informative.

This is truly the most amazing place to be. Everything about this place is incredible. From the…read morestaff being the best team I've ever come across to services rendered to the absolutely wonderful residents.

Disappointed in this facility. Our relative just moved to their assistant care unit from an…read moreindependent living unit and there is literally no care provided to her. There is nobody checking on her as advertised. She is struggling to get her laundry done. There us no laundry in assisted care unit and nobody is able to answer her what to do about the laundry or anything . Also nobody can help her with literally anything and she keeps calling us to come fix TV channel or fix the temperature on thermostat. Super disappointed considering she pays thousands of dollars a month for "care" and no care is provided. Our multiple calls to manager resolved nothing. We are considering moving her elsewhere.

Don't move your love one here, I am in the process of moving my mother away from here…read more You can ask the management about something for the apartment and years will past and another manager will come and same thing will happened and you will never get whatever you ask for in the first place. There is rats, bed bugs and roaches. They said they are trying to control it but is not true. Recently they painted and put new rugs in the places that people will look at when they come in... like the halls and lobbies but tell them to show you some of the elderly apartments in the inside. Windows wont open, rugs has been there for more than 15 years, the fridge is as old as me, no painting for more than 10 years, and so on.

The apartments are nice. My grandma passed away and we had to clean out her apartment. They said if…read morewe didn't clean it out by the end of the month they would charge us a month's rent. So what if someone dies on July 30? You have one day to clean out the apartment? That isn't fair. The cameras are terrible. Someone was causing trouble in the building but they couldn't see who it was because their cameras are from the freaking 1980's! Building really needs to be fixed up. The old people are chill though. Don't send your grandparents or parents here!

retaliation for speaking up!! they are blackballing me for reporting a dirty engineer to the…read moreoffice, now they are provoking me with letters and 14 messages to call me and still waiting, i will be writing more about this horrible senior building!! do not bring any human here, no computer room, no lunch room, no exercise, no grilling, it's filty my halls have not been vacuumed inweeks i have been felt up and disrespected by engineer, when i told the office they send him on vacation and he's still here, they have a manager who never bever comes out of office, she sneaks in and out of building, alot of people don't even know her, i complaned about a barking dog. for a year and a half i have been letting them know and nothing, when anyone asked for the owners the office staff said google it!!! could you believe that people pas away after days nobody cares where are the owners of this property??? please tell us who you are, set up a meeting, help the people that live here, who are the owners????

Cathy has been our trusted agent for over 20 years, and she's the best of the best. Professional,…read morededicated, and always one step ahead--she finds answers before we even know we need them. Simply unbeatable!

Just finished a home sale using Cathy Byrne of Baird and Warner. I used her on a previous sale, did…read moreso again, and will in the future. Cathy made it a much easier process than I expected. It's a pleasure to work with a true professional.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!