This is an updated review as we strive to live safely and logically during this pandemic. I doff my…read morehat to the marvelous staff and administration at the Scottish Home. Their dedication and thoroughness in caring for their residents exemplify the cup of human kindness, responsibility, efficiency and most importantly: love and equality to all. May all be safe and blessed.

Beautiful space but no programs for memory care (2 years ago), staff inadequately trained. Wish…read morewe hadn't sent my mom there. She might have lived longer with greater happiness. Lesson: focus on people who will care for your loved ones, not so much the facilities.

Belmont does it again!…read more There is absolutely no communication at this place. In addition to messages not being delivered, some of the staff have difficulty with English! We responded to the outreach from the staff, and it made no difference. If you care about your loved ones, avoid this place. I'm trying to get my spouse to get her parent out of there.

My mom is loving it here! What a change from the previous place she lived. The food is good, there…read moreare a lot of activities, and the staff is really responsive. They have a good bus system so they can take the residents out. And there are acts that visit. It's clean. I'm so glad that we made this change!

Last week, I met with Lisa, the Sales Manager, regarding placement options for my father. That…read moreinitial meeting, as well as a subsequent visit with my father, went smoothly. A nurse was then scheduled to conduct an assessment on Monday afternoon to determine whether independent or assisted living would be most appropriate. While I could not be present in person due to work obligations, I called in during the assessment to ensure I could provide support. My father answered the nurse's questions to the best of his ability, and there were no indications of issues at that time. Following the assessment, Lisa informed me that an internal review would be conducted. Today, after sending a brief follow-up text to Lisa, I received a call from your Assistant Director. During this call, I was shocked by the tone and manner in which I was addressed. I was told, in a very agitated and dismissive way, that my father would be better suited for another facility, with no further explanation. When I pressed politely for clarification, I was refused any details, spoken to in a disrespectful and aggressive manner, and ultimately hung up on. This behavior is unacceptable from any staff member, let alone someone in a leadership position. My questions were reasonable: I simply wanted to understand why there had been a sudden change after positive earlier interactions. Instead, I was treated with hostility and given no professional courtesy. I am deeply concerned that the treatment my father and I received may have been influenced by bias. As an African American family, it is difficult not to draw this conclusion when no substantive explanation was provided for such abrupt and disrespectful behavior. While I understand if their team ultimately determines that Brookdale Oak Park is not the right fit for my father, there is no justification for unprofessional and dismissive treatment. Families seeking care for their loved ones deserve transparent communication, respect, and courtesy.

A few years ago I grew increasingly worried about my mom's safety at home and started to…read morecontemplate senior and assisted living options and dreading having the tough conversation with her. My mom was averse to anything that had the word senior in it already. A serious health event accelerated my plans and I had no choice, but to force the decision and move her to Brookdale. Much of the up front decision-making was done by me. Of the options in the area, I preferred the layout, amenities and that there were both independent and assisted living options. I had tons of questions and they answered all of them, they also visited my mom in the hospital to talk about Brookdale and introduce themselves. My mom didn't like being there, to say she was downright disagreeable her first few weeks is being generous. Over time she slowly adjusted. When Covid hit, I was terrified and relieved all at once. Terrified because senior living communities were getting hit hard, relieved because I knew there would people to help her no matter what. They had strict protocols and regular updates, which I'm sure every family member greatly appreciated. When we had issues getting PPE for her medical condition, they were able to help us out. They even had staff on hand that could facilitate virtual meetings. Not seeing her for months at a time was hard, but they did their best. Over time, my mom came to adore members of the staff and they were saying great things about her (even though I knew she could be quite difficult). I'm not going to dress it up, senior living isn't cheap and assisted living is stupid expensive. Seriously, like make you nauseous every time you get the bill expensive. That said, the peace of mind knowing that she was safe and looked after was priceless. Even as my mom's health declined and she moved into hospice (they do that too), the staff was kind, compassionate, and informative.

Had a great time with my 30 day respite from earlier this year. The residents are very friendly and…read morethe staff more so.

My mother lives here in independent housing. She made an informed choice to live here. There are…read morepluses for us : close proximity to amenities and to my home. The Wye Valley building seems comfortable enough but there are some glaring issues. 1) The meals are not very healthy or satisfying. For the price that is paid, I would expect fresher food, more variety, more flavor (I have eaten there myself a few times.) More importantly, the meals don't seem to follow appropriate dietary guidelines for seniors with health issues, i.e. most seniors. There was a brief period when the staff had a dietician that was making a real effort to make sure the food was tasty, well presented and appropriately nutritional for the individuals. But now, the food is not very good. My mother tells me about other residents complaining about the food, but are afraid to speak up. 2) The second elevator has been inoperable for months, because of needed repairs. However, and this is on Brookfield, an inspection has not yet been completed, it seems like it's been out of service most of the year. 3) Although the building is for independent living, seniors still need support and stimulation. There is a small game room and a room with an exercise bike. The staff I have encountered do well with the resources they have, but it seems like more interactive activities could be added - things that are a little more engaging and lively - that would be appropriate for an independent living situation.

As a caretaker for my mom, I was so fortunate to find Plum Creek!…read more I highly recommend this community if you are looking for supportive living services in an affable and warm environment. When my mom moved in, she required a great deal of patience and support in her new environment. She received that support from the talented team and management. She was welcomed and offered as much or as little support and engagement as would make her feel comfortable. I do not have a concern that hasn't been addressed by this wonderful team of caretakers who have come alongside me in navigating how best to serve my mom at this time of her life. The facilities are clean and well cared for. The Staff has looked out for my mom and for me. They have been such a blessing. I am grateful for everyone at Plum Creek!

My review covers 3rd floor rehab, tho I recommend residents get off the 3rd floor for activities…read moreand dinner, brunch, if they are able. Food often cold, long waits, condiment and beverage problems. LL floor food served in courses, with many choices. Some meals excellent. Often closer to classes, activities, evening entertainment. Resident conversations stimulating. OT/PT very good - work well together as a team. Billing usually inaccurate - not my meals, $9 for a bottle of distilled water. Over charges on drugs - didn't bother to bill my health plan. As in almost all facilities the biggest problems were the aides. Under paid, lots of back and body pains, high absenteeism and turnover. caseload too high. Usually impossible to get care between 6:45 - 7:30 pm, due to poor management. Slow response to having no cable, no call butt0n - they gave me a bell that could not be heard and closed. the room door! Not fully ADA compliant for wheelchair use - dangerous. Many independent living residents have been here over 20 years -they are happy.

Very dissatisfied with Skilled Nursing 3rd floor. Care and communication is poor. I would not…read morerecommend placing a loved one there.

Comfort Keepers took care of both my mother and father. The caregivers (we had 2) were always on…read moretime, were caring and kind to my parents. They were also a comfort to me. They became like one of the family. I would (and have) recommend them.

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

What a wonderful facility. They are always having events to keep the seniors busy. They celebrate…read moreholidays for the seniors. They are having a ball. The seniors are engaging which is so good, keeping them active is what its all about. They look happy and enjoying themselves. It's so nice to see a facility taking care of th seniors and not abusing. I have attended events and the staff was very pleasant and welcoming. Smiles on each face. May God continue to bless the staff and the seniors.

Good Evening! Well, today is my Dad's first day at Montclare Supportive Living and I only saw…read morepictures of this beautiful building on the Website but God had the right person to call and reach out to me. She came highly recommended and I can't even stop Thanking Ms. Vicki Hughes for all her professionalism,patience, care, concerns, sweet spirit, listening ears, and days when I cried because it was too much for me. Please note I am my Dad's only daughter living in Memphis and it was so hard t taking care of business on my lunch break so I can meet all deadlines just to get my Dad in Montclare Supportive Living. My cousin- Cherron (who DID all the ripping and running) said it was a beautiful place and he is going to love it there.She was more excited then me. Thank you Ms. Temia for your sweet, kind and professional voice telling me what else I needed to do to finish up the process for my Dad. Ms. Towanda Thank you so much for your sweet help and concerns. I can't wait to meet the staff that works at Montclare Supportive Living Community. Thank You, Karen H.

My 91 year old mom lives here and the care is excellent. The staff keeps track of everything, and…read moremy mom's care is complicated. Can't recommend it enough.

My husband and I have been residents at Bethlehem Woods for 4 months now and couldn't be more…read morepleased. It is a very friendly and welcoming atmosphere from both staff and fellow residents. We especially like the food service. It's great to be served each evening in a pleasant dining room, with linen tablecloths and friendly wait staff. The food is delicious and a great variety. Each evening there are at least 3 choices for entrees, with some always available alternates. The food is fresh and served at the proper temperature. The variety of activities available would keep you busy all the time. I especially appreciate having daily Mass available.