I was visiting Wyoming to help my daughter move. I'm from Las Vegas. Blaze my four-year-old Golden Retriever got a really bad ear infection. Since I'm in town for two weeks and my vets back home. I called calling seven different vets. No one has anything available today. I called avenues pet clinic. A young lady named Grace answered the phone was very professional and helpful. She was my amazing Grace lol They were able to get me an appointment within the hour. I showed up to the office. The staff was very professional and the vet tech named Bree. Did examination on blaze and they took her in the back room. And then Bree and Dr. Recker came out and explained the procedure they were going to do for her ear. And asked if I had any concerns or questions. The entire staff went above and beyond from what I'm normally used to in a vets office. I've never seen a vet office that offers coffee and snacks. This place is a top quality and a Professional business. I would recommend to anyone. read more

Avenues Pet Clinic - Veterinarians Near Me - Cheyenne, Wyoming

Disclose the prices of service when the services are offered so there is no surprise at check out and so that customers can make an informed decision and not be humiliated in the waiting area. I was not given the price for anything but the office visit. Cost me $500 more than I was expecting. I did not have enough money to cover it. I have never been so embarrassed in my life. I will never return or read more

I will never forget how this clinic made me feel during one of the most stressful moments as a pet owner. My cat had just been hit by a car, and I rushed him here hoping for immediate help since it was the closest to my home. Instead, I was turned away--even though there was a vet present. I was panicked, scared, and desperate for someone to help my pet, and instead I felt dismissed. In that moment, compassion mattered just as much as medical care, and neither was offered. I hope no one else has to go through what I did here. When your pet is suffering, you need a team that will step up--not send you away. Honestly shame on Cheyenne in general for no emergency pet services. It was 5:30 on a Thursday and to have to drive my suffering cat to Fort Collins was torture for both him and me. But mostly shame on the vet who was there who lacked the ability to stay five minutes longer to help a suffering animal. read more

This place is unorganized and unprofessional not to mention they also have very shady billing practices. They got my dog in for an anal goad expression and somehow charged me 200 dollars! Something any groomer does for 15 dollars. They never once mentioned to me that they would be charging me 100 just to see my dog since it was same day, had they informed me of this I would of simply came in the next day instead. Entire staff was not professional and no one seemed to have any clue what was going on. Front desk staff was speaking about other clients loud enough for me to hear in my exam room. Also when I called to tell them they should refund the 100 dollar fee i was never informed of the girl who answered was unable to simply tell me how much a regular exam costs, saying it depends. A general exam should have a set price. I would never take my pets here for an actual emergency, and if you read the reviews on google several others found this out the hard way by trusting these people in serious situations. read more

Your after hour emergency number is useless, we called 3 times and never got a call back. Our dog died and no call back! Had to leave a star, to bad you don't have a way to leave negative stars. read more

I no longer go to Avenues Pet Clinic for various reasons. First, when you call, they immediately put you on a "short hold". The last time, I hung up after 10 minutes. I have personally been in their office and witnessed them put a caller on hold when there was no customers at the counter and the tech went back to whatever she was doing on the computer. I never did see her pick up the caller before I left. My main beef with them was their lack of organization. My Border Collie had a bad reaction to the rattlesnake shot. She developed an open sore at the injection site so she wasn't supposed to get the shot again. Everytime I took her in for her vaccinations, They tried to give it to her. I had to constantly remind them NOT to. Last year when I took her in, they gave it to her anyway. It was a miscommunication between the tech and the Dr. Again, she had a bad reaction to the shot and developed an infection. When I took her in to get it treated, I had to pay for the visit and for the meds to treat THEIR mistake. Did I mention they charged me for the rattlesnake shot that she wasn't supposed to have in the first place! When I brought this to their attention, I was told the person I needed to speak with wasn't there but they would call me the next day. Big surprise, I never heard back from them. So, I do NOT recommend Avenues for any reason. read more

The employees at Avenues Pet Clinic were very sweet and gentle with our babies while giving them their vaccinations. They were exceptionally patient with our feisty kitten Thank you all! read more

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Babysitting my mother's dog from out of town. Discovered dog has worms on Saturday morning. Pleased to see they were open on the weekend. Called to see if I could get some simple worm meds for the dog so we can start treatment ASAP. They refused to let me buy the meds since they hadn't seen the dog before. No appointments available for the rest of the weekend. Ridiculous!!! I guess the well being of the dog is lost on this place. Don't intend to do business with them or recommend them to anyone. read more

Avoid this clinic if you have a sick animal! We lost our 10 year old dog way too soon and feel this vets inexperience and lack of care contributed. We had 3 different vets from Avenues working with our dog Pancho. Then we were consistently with Dr. Jones. This whole process was a nightmare. We felt the whole time none of the vets new what was wrong with our dog. By the 3 visit they said it was immune mediated anemia. My spouse and I have come to the conclusion (and suspected throughout the treatment) that Dr. Jones over prescribed our 10 year old dog with prednisone. To the point of causing him to develop cushings disease. How can a vet sit there and claim that it is all part of the side effects of prednisone when a dog goes from walking perfectly fine to barely walking and standing up. Pancho developed a significant curve in his spine in less than a month. On the last 2-3 visits, I expressed how concerned we were. On the last visit, I couldn't even get Pancho in the vet without some of the other staff helping me carry him out of my car. He went from 110lbs to 100lbs and this was devastating. I tried and wanted to have confidence and trust in this vet. But after inside, Dr. Jones had no concern at all about our beloved Pancho. She acted like it was normal and routine. I had been balling all morning worried about Pancho because I knew deep down something wasn't right. I even asked Dr. Jones "so you're telling me this will all reverse after Pancho gets off the prednisone?" She said "yes." Also, she prescribed him two more medications that day! Which is complete B.S. Dr. Jones had no concern that the dog under her care went from normal walking to barely being able to walk - in less than a month! Pancho's stomach was bloated and sagging. He lost noticeably large amount of muscle/weight in his back legs and was boney in his spine. The excessive dose of prednisone raised his cortisol levels and killed him in a month. Poor Pancho of only 10 passed away on Friday. His appointment was that Monday. (Here comes the sarcasm) Thank you Avenue's for being so empathetic. Thank you for NEVER reaching out to us after we lost Pancho or provide any condolences- even after cancelling his next check up because he had passed! I would stay far away from this place. Use at your own risk. read more

Avenues Pet Clinic - Pancho the great boy - Veterinarians Near Me - Cheyenne, Wyoming

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my cat was throwing up i called there urgent line and all i got was a text saying take your cat to theses places and none were even close and no phone call either glad my cats go to cheyenne pet clinic read more

I do freight runs. My road dog got into something bad. Don't know what. Most likely Called for emergency services today. Was promised a 20 min call back. 45 min go by. Called again. Was told the on call got the message. Will resend. 15 min later the service calls and tells me to call the poison hotline. I guess a blood pooping dog isn't important enough for a call back or a emergency Sunday appt. Will NEVER recommend someone so cold and uncaring. Horrible service. Should not be in this field - period!! read more

Avenues Pet Clinic - Veterinarians Near Me - Cheyenne, Wyoming

I am writing to warn you all about Avenues Pet Clinic. We brought our pregnant pup in as she was having difficulties giving birth. They performed a C-Section and spayed her in the morning. After surgery they called stated all went well and to pick her up at 5 pm. My wife shows up and they bring out the puppies. My wife then waited for another 10 to 15 minutes for them to bring out Happy. They then brought my wife into a room with Happy and stated she was in shock, looked horrible. I'm guessing she wasn't monitored for the hours between surgery and pick up, they were surprised that she was in shock. My wife left and told them she would return at 7pm when they closed to figure out why Happy was in shock. When she arrived at 7pm she was given the options of leaving Happy at Avenues overnight, unsupervised, taking her home for constant supervision or taking her to a 24 hour clinic. My wife opted to take our dog home for supervision. In the 2 hours between 5 pm and 7 pm they stated they completed an ultrasound and found no internal bleeding (we don't believe this was actually done). They sent my wife home with our Happy, in distress. By the time they got home our dog wasn't moving, her gums were white and cold, and she was bleeding externally. My wife rushed to CSU Animal Hospital (highly recommended). They rushedto get her, and began working on her immediately. When my wife arrived at CSU Happy was completely limp and lifeless. After a bit, they came out letting us know she needed a blood transfusion, which we agreed to. They went back to helping our dog. After surgery was done, they let us know a few things. They found an 8 cm hematoma, the stitching was loose, ligatures were present but not tight. They also found green debris in the surgical site. My dogs condition was worsening at the clinic, which tells me that they didn't do a proper eval of her. If done, they would have called us and advised her condition and would have asked for consent for further surgery to figure it out. They didn't. If they did it could have prevented the trip to CSU. They didn't know a thing as they even said we could leave her there overnight unsupervised. If my wife selected this option our sweet girl would have passed by 10 pm. By Avenues releasing our girl it is evident the doctor did not have the proper knowledge and that they didn't know or didn't care about my dog's condition. The CSU vet said the ligatures could have been loose from movement, puppy feeding or sloppy surgery. We don't even know if the puppies were fed by Momma dog and seeing as how she was wobbly and lethargic when they brought her out at 5pm, I doubt her movement would have loosened them. During the follow up visit a vet told us it was most likely due to poor application of the ligatures. Then jat the 10 day check up we were told again that it was most likely that the vet had done a poor job on the ligatures and they have seen numerous poor outcomes from this clinic. Let's talk about the debris left in my dog. It was easy for the CSU vet to find and clean out the debris, why wasn't this done at Avenues? They will tell you it's all a risk of surgery and we did sign a disclosure. That is fine, but it's obvious with all that went wrong the surgery was botched and they didn't want to tell us. We called the vet clinic to discuss all that happened. The head vet denied any wrongdoing. Loose ligatures, debris and a huge amount of blood loss sound a bit more like poor, sloppy vet work to me. What bothers me even more is that she laughed when she hung up the phone, which tells me they really didn't care, had no compassion, empathy or any concern. I wonder if getting home to dinner that night was more important than my dog's life. In closing dog, appropriately named Happy needed 4 blood transfusions and 2 units of platelets and all ligatures cleaned up a tightened, as well as debris cleaned out of her wounds. You can make your own conclusions with the facts I presented. But I would warn you of visiting Avenues if you care about your pet. read more

Avenues Pet Clinic - Happy at CSU nursing for the first time - Veterinarians Near Me - Cheyenne, Wyoming

Extremely unprofessional, and they will bill you before even looking at your pets. We brought my 3 year old cattle dog in for a cracked toenail to his nerve, and they wanted to put him under anesthesia and charge us hundreds. Thankfully we were able to get the supplies and bandages from Petco for a literal fraction of what they were asking. We were given a statement IN THE LOBBY! Before ever talking to a vet or nurse. read more

My dog died in our arms yesterday morning. We called 2 times for an EMERGENCY, and we never got an answer. The point of being an ON CALL doctor is to come in when someone has an emergency. Thank you for wasting my time and wasting precious time that could have made my dogs death a little less painful. Whoever was "on call" yesterday at 4 am, you should be ashamed. read more

Dr. Jones and the staff at Avenues has taken such great care of all of our pets. She helped us with our beloved Shasta during her last days and now has cared for our new puppy. Thank you for your excellent care! read more

I called them to see if they would take my St Bernard in as an emergency as he wasn't able to stand without assistance and he was urinating everywhere. I called when they opened at 7 a.m. I explained that my dog was a St. Bernard and weighed approximately 155 to 160 pounds will someone be able to assist me in getting him out of the vehicle. The receptionist put me on hold came back and said yes I can bring him in. After 2 hours and 2 neighbors and a forklift to help me lift my dog into the back of my Jeep Grand Cherokee, I got to the clinic. Three young girls came out of the clinic I told them he is huge and is hard to pick up. One girl told me she lifted weights, she can do it. The look on their faces when I opened up the hatch and saw him. They said they didn't even have a gurney. The girl then asks me to park in the back where they get deliveries because it would be easier to carry him in that way. I pulled up opened the hatch, waited about 10 minutes and the vet comes out, asked me if my dog had been there before I said I think so, he said "no, we've only seen your other dog" since we are renovating we cannot acommadate your dog, he suggests I take the dog to another local vet or take him 45 minutes to Loveland, Colorado oh and good luck. I gave the girl all of the information on the size of my dog and she told me I can still bring him in then I am refused. Then I'm thinking to myself, what if the other place won't take him, I can't get my dog out of my car!!!! After bawling I was able to get him into another vet. I will not be bringing my other dog there even though I gave them close to $2,000 for surgery. The vet wouldn't even glance at my dog. He was dehydrated and his kidneys are inflamed. Their website says how much there care about pets and will do anything to help. BS! I do not recommend this clinic. read more

I really wish this place was as good as what it used to be. Family has been going here for years. But I do not think I'll be going back. Since most of the pre-construction staff are gone, the friendliness and amazing comforting feel has gone. read more

We've changed vets. When we first moved here, they were the best we'd found. However, within the last 4 visits, we got Dr. "Oh, Mom doesn't brush your teeth, does she?" Guilt-Trip Barker, Dr. "I'm going to rush your dog into the back for services you didn't request & give you attitude when you object" Smith & Dr. "We'll give it another 2 weeks (while your cat's condition & wellbeing deteriorate) & check again" Hartshorn & his assistant who aggressively criticized my gamer-enthusiast T-shirt. After spending $300+ for our cat to lose her ability to eat or drink while we "gave it another 2 weeks" & then losing her, we've decided to find another, more effective and pet-oriented (rather than profit-oriented) vet. read more

We have been long time clients of Avenues; at least 12 years. I don't think we have ever had an unpleasant experience with them. We had a rather mean cat and taking him to the vet was always a stressful event for us and Sampson. We transferred Sampson to Avenues from another vet and Dr. Dorsett handled Sampson beautifully. The staff, techs, and vets have been wonderful. Although we prefer Dr. Dorsett, we wouldn't hesitate to see another vet at Avenues. read more

I cannot express how wonderful this vet clinic is. Very accessible hours. Very compassionate and caring staff. I was just there yesterday with my 13 year old Toy Fox Terrier and everyone that I dealt with from the vet technicians Tiffany and Jessica to Dr. Dorsett were all very amazing. Unfortunately it wasn't a happy outcome as Trixie was very sick. Thank you so much to everyone for making Trixie's last hours pleasant and pain free. read more

Avenues Pet Clinic - Veterinarians Near Me - Cheyenne, Wyoming

I have been a customer with Avenues Pet Clinic for a while. I do like Dr. Dorsett. However, I will not return to Avenue's after the treatment I received from Dr. Staples and the Management. I took my dog to Avenue's to remove a mass on his shoulder. Dr. Dorsett removed the mass and we ended up with a very large incision. We took great care with the wound, but we found that there was an opening in the middle of the incision. We took him in the next morning and were told that he would need to be taken back into surgery and re-staple the area. Ok. Understand. Next, Dr. Staples told me the cost would be approximately $400. This after I just spend more than $1,200 for the surgery. I questioned the amount and why we would have to pay again. She said that it was our fault the it happened. Either we let him jump up on furniture or let him move around too much. I asked to speak with Dr. Dorsett about it and she said, "go ahead, but it won't change anything." I was floored. I was a captive patient and had no choice but to sign the paperwork. I asked the receptionist to put a note on Dr. Dorsett's desk so that I could speak with her. I never received a call. Not one responded. I will not be returning. All they had to do was say, "the cost is this, but since you just spent a small fortune, we will discount it." But they would rather blame my and my family for causing the issue. read more

I'd like to thank all the doctors and staff for supporting us in a very emotional time. You treated our cat Homer and us with incredible gentleness and compassion. He was a healthy and happy kitty his whole life and we appreciated the extra time we got to spend with him due to the medications you provided. read more

I have been goung to Avenues for over 15 years now. My pets always receive excellent care. The hours are great as I am able to schedule appointments after 5 and on the weekends. read more

Incredibly expensive. Service is great but they've outpriced themselves. We take 4 animals there and no multipet discounts. And charging extra for vet tech fees makes these folks out of reach, especially during this financial crisis. read more

We were seen on time, I was there with both an older cat and a young greyhound that has anxiety issues. A vet tech started the process and then we saw a new vet, Dr, Ninneman. She cautioned me about the cat's current diet, she is a picky eater, I had found a small kibble she liked, but hadn't considered that grain free could be hard on an older cat's kidneys. Dietary change ahead. She sat down and tried her best to win over my shy rather neurotic hound. He accepted her, but never really calmed down. She made several suggestions on ways for us cope with and help his anxiety. read more

My 13 year old corgi with a heart condition had a massive stroke & was going in and out of consciousness. I didn't want him to suffer through the night, so we were encouraged to call Avenues. Prior to our arrival my boyfriend called to tell them what happened and that we were headed their direction with the intent that we were going to put him down. Once there the Vet Tech took his temperature, could see that he was barely breathing but preceded to tell us that she wanted to draw blood, run a full round of labs and even suggested doing a radiograph. I was clearly heartbroken and crying but was forced to beg her to ask the Vet to come in after ten or so minutes of hearing about all of the things that "could be going on." When the Vet came into the room, she doubled down on wanting to run a full series of labs. She suggested that there was much that they could do to determine what was going on with him but in the next sentence, also suggested that his heart condition had gone from a 2 out of 6 to now a 5 out of 6 in less than one month. He wasn't moving, hadn't blinked for about an hour at that point and was wheezing with every labored breathe. When I told her no, she stated that she would be removing him from the room for the process because her "Vet Tech's would get too nervous to do in front of Owners." I finally told her that I was feeling VERY uncomfortable and didn't want to have to beg her to end his suffering but wanted to stay with him. She left the room and had her billing clerk come in. On the phone they told us that it would cost $300, I was now facing a $407 bill. I have no issue paying that much BUT why the increase?! I didn't want ashes, I didn't want a paw print... I just wanted his tremors and pain to stop. End of life care is not a good experience but the Tech and Vet at Avenues made this experience horrible; while they tried everything that they could to milk us out of every penny possible. read more

We had just moved to town, and my cat got sick. They got us in the same day and took great care of her! Super grateful. Caring staff and very nice clinic! Dr. Barker was very thorough, and I felt like we were in great hands. read more

My little Loki had what we thought was a dog bite but turned into something more serious. I frantically called everywhere and noone was available. I called them out of the blue not knowing what to do. I met Dr Rod and he was great! He explained everything to me, took time to go in depth about her after care. I would definitely recommend this place as they are caring and you can see they truly love their jobs! read more

Our twelve week old puppy was acting aggressive and caused us great concern. We had started it's training, which was going well, but you couldn't hug or show him affection. Most of the people around us said that our concerns were unjustified and that his behavior was just "him being a puppy." Well I'm pretty sure normal puppies don't try to bite their owners' faces off when they're just 12 weeks old. So we went to Avenues, per family suggestions, for his 12 week boosters. We told our vet that we thought our dog had aggressive/dominance issues. After holding him for a minute she could already tell that this was the case and showed us how to assert our dominance, but not in a violent or painful way for our dog. He squirmed and tried to bite while she held him, but by the end of the visit he almost fell asleep in her arms. She was very no-nonsense in telling us that we had to work with him and how to work with him. After that visit we employed the techniques she showed us and made sure to follow through. On our next visit (16 weeks) she told us that if she hadn't seen him before, she would have had no idea that he was aggressive at all, which was a great relief and compliment to us. I used to stress horribly about our dog, but because of Avenues we now have a loving member of the family. They are very honest, straightforward, and love animals. They also have a 24 hr emergency service, which we haven't had to use, but is always good to know is available. read more

Our large dog darted under the back wheel of our truck while we were backing out of our campsite. It looked REALLY bad. I was panicked, positive he'd have to be put down. Other vets we contacted were totally unhelpful since it was Mother's Day, but Avenues was open and welcomed us as walk-ins. They did an X-ray and while surgery was advisable, they understood that it wasn't within our budget and we were on vacation with limited time in town. They gave us medication and detailed instructions for rehabilitation. Prices were completely reasonable ($300 out the door), and they even gave my kids coloring packets during the wait. Thank you for treating us out-of-towners so kindly! read more

This Clinic is THE WORST pet clinic I have ever been to. The receptionist's are rude and don't seem like they want to you. I live in the North side and i chose to pay more money for good service that I didnt recieve. My first time there I waited 45 mins and not one word from anyone that works there and the second time they were so rude when i called to make an appointment and when i checked in they still were rude so I took my pet to another clinic that would appreciate my buisness. I would be ashamed to work there and i would bring another pet there even if there was no other clinic in town! read more

Dr Hartshorn is so knowledgeable and helpful with our 2 old dogs. We especially like that we can be seen evenings and weekends. Dr. H has even called us after office hours to hear about a nasty problem one of our dogs developed and advised us to wait until morning to save the after-hours fee and was very caring. read more

Hey all fun fact... Shawna who works at Avenues Pet Clinic is a condescending poorly trained employee.... A little while ago my son's girlfriend came in to their facility looking for help with getting some Valium for my husky for overnight purposes. She has been having cluster seizure and Grandma seizures, 13 of them yesterday in fact... My son's girlfriend asked for Valium or the equivalent Shawna the lovely lady she is rolled her eyes both at the doctor and at my son's girlfriend and proceeded to give attitude.. she also decided to contest the price of the Valium with the Doctor Who's for scribing it to my dog.... Now I do understand that the prescription needed to be altered and that does take time but when your facility closes in 20 minutes and the medicine can literally be life-saving I think a different plan should have been implemented..... I would like to personally thank Shawna for her fantastic service and I hope to God that none of you ever have to deal with her. I hope the Avenues facility does something to train or to inform such a sad hateful rude employee that personal matters are to stay at home and if you can't be at work or handle yourself mentally you should take a mental health day cuz clearly you need one sweetheart.. read more

Definitely our favorite pet clinic. Can definitely tell the vet loves animals. Love it!!!!!! read more

Avenues Pet Clinic - Veterinarians Near Me - Cheyenne, Wyoming

Hey all fun fact... Shawna who works at Avenues Pet Clinic is a condescending poorly trained employee.... A little while ago my girlfriend came in to their facility looking for help with getting some Valium for my husky for overnight purposes. She has been having cluster seizure and Grandma seizures, 13 of them yesterday in fact... My girlfriend asked for Valium or the equivalent Shawna the lovely lady she is rolled her eyes both at the doctor and at my girlfriend and proceeded to give attitude.. she also decided to contest the price of the Valium with the Doctor Who's for scribing it to my dog.... Now I do understand that the prescription needed to be altered and that does take time but when your facility closes in 20 minutes and the medicine can literally be life-saving I think a different plan should have been implemented..... I would like to personally thank Shawna for her fantastic service and I hope to God that none of you ever have to deal with her. I hope the Avenues facility does something to train or to inform such a sad hateful rude employee that personal matters are to stay at home and if you can't be at work or handle yourself mentally you should take a mental health day cuz clearly you need one sweetheart.. read more

We came here years ago while in Cheyenne visiting. I remembered how kindly they treated us and our dog Max, so when we moved to Cheyenne in 2018, they were the clinic I chose for our now very old Max. We have had to visit the clinic a number of times in the last few weeks because of some nail issues. They have been helpful in trying to figure out what is going on, how to keep Max comfortable and infection-free, and what next steps to take. They have been patient with all of my questions and concerns. I would recommend them to any pet owners. read more

We had used Avenues when we first arrived in Cheyenne, and found the care substandard and uncaring, so we left the practice. However, when our beloved vet was unavailable, our cat became deathly ill. We took him to Avenues, and they charged us $500 on tests to then send him home with a diagnosis of a UTI. Within 2 hours, he was dying - painfully and slowly. When we called Avenues (it was after hours), they said first, "Well, it will be $250 minimum to see you after hours." Our cat was dying in our arms and then when we finally talked to the vet, she was like, "I can't really do anything, you should take him to Ft. Collins." We had the amazing home pet vet come and help us ease our beloved cat out of his pain, although he would have died on his own within the hour regardless. We were horrified by the expense, lack of care, and unhelpful way we were treated. It was shocking. read more

Avenues always asks for positive feedback, but they don't always deserve them. I have a problem with their business practice of letting the animal wait while they explain pricing and print out a tentative invoice--which is what they did with my Zoe. They've asked for my feedback. Zoe died the day they released her. Incompetent, uncaring vet who knew more about pricing than cat care. read more

Always friendly and professional. Appointments are well scheduled and on time. We have trusted our pet care to Avenues for the last eight years. read more

Dr Rod almost certainly saved my Skye's life. Met us at clinic at 6:30 am. After 2 days she's home and doing well. 2 other folks on our Fantasy RV Tours also went there. Cat doing fine and Cocoa the dog who seems to have the beginning of Skye"s issue consulted with Dr Rod via telephone. Called in prescriptions to our next stop in NB. Thank you! read more