I took a very sick dog to them on a Sunday. There were 3 of us saying she was sick but the vet didn't take it seriously. She didn't take a temp or blood and sent us home. I called later begging them to see her and was told to wait til they opened. I paid ER fees and was willing to pay them again to save my dog as she was in agony. As her Momma, I knew she was sick and that should have been a reasonable assumption of the vet too. My dog died because a vet didn't care enough. I'll never take another animal there. read more

Beware! I recently worked as Broadmoor's assistant manager. As someone who is extremely passionate about animals, I felt the need to leave a review, so that others can make a fair, accurate, and educated decision before boarding their pet at Broadmoor. First and foremost, there is no such thing as play time with your animal and staff. Dogs are locked in a kennel 24/7, often with nothing but a small thin blanket or towel to lay. This privilege is frequently taken away if your dog displays high anxiety. Providing your own blanket or dog bed won't change this, as animal belongings are NEVER given to them. Most dogs soil the contents of their kennel on a nightly basis and instead of cleaning dogs belongings multiple times, all belongings are marked and put in a cubby. They will not tell you this at time of drop off. Their operational schedule is posted below in a picture, but as you can see, Dogs remain in their indoor kennel from 4pm to 8am, a total of 16 hours... and there is no time or opportunity for staff to interact with dogs one on one. There is also no boarding staff on-site between 530pm and 630am. The messes that are made during their isolated 16-hour stint are cleaned up each morning at 8:30am. Nearly every kennel is riddled with urine and poop inside. Few dogs are able to hold it for this long. I brought up my concerns and offered alternative solutions or ideas, but was immediately dismissed. Even with daily cleaning, kennel cough has been going around the facility for the past few months. As a manager, I handled 2-3 weekly customer complaints about their dog coming down with the illness. As for grooming, their best groomer just left, and only one remains. The remaining groomer can barely handle 6 dogs a day and often, these dogs return to be fixed. 2/3's of the upcoming appointments will need to be canceled or rescheduled. I spent hours each week calling owners. Managements fix was to have kennel staff do groom dogs. Speaking of management, Bobby, their manager, hired me for my managerial expertise and extensive administrative background. He's ran boarding ops by for a long time and is the brother to one of the owners. Despite the many recommendations I suggested, Bobby denied all of them. Many were directed to improve comfort to the animals. Bobby rather focus on rediculous tasks that actively jepordized the health and safety of employees. He felt the constant need to micromanage but would complain about being bothered on his days off. Bobby commonly assigned deep cleaning tasks for the weekend. These tasks were difficult because kennels were full and we were understaffed. I found out this has been an ongoing issue. Many could be completed in the middle of the week, when the facility was nearly empty, and staffing was not an issue. It would certainly allow us time to focus on dog interaction. Despite tasks still getting done, Bobby always found reason to complain. It's degrading when you work your butt off all weekend and then wake up to texts, claiming nothing got done. Bobby wants his employees to be "yes men/women". During my last weekend, it was 10-15 degrees out and snowing. We were directed to empty the planters full of frozen soil. Bobby didn't care how and wanted employees outside hacking at frozen soil with shovels. Bobby, as a manager, is completely failing this company. As for the vet side, dogs cannot receive vaccinations in a timely manner. Dogs would be boarding for days without vaccinations. Also, my own pup injured herself. The vet side took a look and said she was fine. I took her to Cheyenne Pet Clinic and within 3 minutes they determined she had a torn cruciate ligament. Attached is proof to support my above statements. Step your game up Broadmoor. Treat the dogs and your employees better! read more

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While heading back home from the east coast, one of my pup started favoring her left front paw and then she didn't want to walk at all. I looked at her paw and couldn't find anything wrong so the next step is an emergency vet in Cheyenne, Wyoming. I first contact the regular office number as they do their emergency clinic differently, and BETTER! The answering service put me through to a vet tech who asked lots of questions. When she was uncertain as to is this an emergency or can it wait, she put me through to a vet. I didn't catch the vet's name but she was wonderful! After speaking with the vet, we decided that I would drop Izzy off early the next morning so they could take their time with her and sedate her if needed. As it turns out, Izzy has sprained her elbow area. They did a very complete exam, with x-rays, of her leg to make sure there was nothing else wrong to be certain. Izzy needs to stay quiet for the next 10-14 days and is on an anti-inflammatory to help with the pain. I feel so much better knowing what is going on with one of my fur kids. read more

We were referred here for doing dentals for our dogs. A friend takes her dog here as it is more affordable than the vets in fort collins. I was easily able to make an appointment. I had a copy of my dogs records transferred over from her primary vet so they could have accurate information of her history. Day of appointment drop off was easy. The clinic was very spacious and clean and bright. Had to fill out a form and that was it. They called me to let me know when the procedure was done and she was waking up and in recovery. When i came to get her, the fee was less than i had planned on. They go based on time and not per item so that was nice. They also trimmed her nails which was also nice. I paid and they put me in a room down the hall. The dr came in with my dog. She seemed plenty nice and personable. She showed me the xrays of my dogs teeth. Told me what they did and asked me if I had any questions. I did not. So off we went. We had a extremely pleasant experience here and will be back in a few months for a dental with another one of my dogs. And also honestly probably any time they need a dental. read more

My dog ate discarded food wrapped in tinfoil on our evening walk. I called the 24/7 hotline and the despatcher connected me to Dr. O. She advised me to bring him in ASAP, and I got him there in 25 minutes (this was 6:30 pm after hours). She quickly took him to the treatment room, and gave him a shot to induce vomiting. He threw up the ball of foil about the size of a golf ball. It would have been a difficult surgery or death for our dog if it weren't for the clinic's after hours service. Great job, Dr. O! read more

Dr Driscoll is the kindest, most knowledgeable and wonderful vet! I came from out of town and he helped me with my sweet fur baby! Now he's our vet! Wouldn't think of going anywhere else and I TRUST him with my buddy's life! Which is hard to do nowadays! Thank you Broadmore East for saving my baby boy and thank you dr Driscoll for taking care of me as well! We love you all! read more

On our way from Arizona to Cheyenne to visit family, sadly, our 9 year old female Chiweenie contacted a UTI. Dr. Albert graciously agreed to make time for our little dog without an appointment. She was extremely thorough. Dr. Albert decided to keep her longer to get a clean urine sample, tested blood and performed an ultrasound to check for kidney stones. She prescribed the proper antibiotic. She is a very professional & proficient doctor! The front staff was professional, kind & sincere. Nice to interact with. Great staff! Super nice waiting area & astetically pleasing exterior. Thank you for making us & our pet important! read more

This review pertains to their after-hours emergency care. We have used them several times and each time we received excellent care. Three years ago our boxer had a fever, was falling down and panting. We called on a Sunday and got right in. To make a long story short, she had a huge hematoma on her spleen. She had surgery the next day and recovered completely. The latest call, on Sunday August 9 2020, was heartbreaking. Our French Bulldog, Sophie, has been diagnosed with a brain tumor three weeks earlier at a neurologist in Loveland, CO. She was doing ok but overnight had worsened to the point we knew it was time. We called and Dr. Sara Oedekoven met us at the clinic within 20 minutes. She was very compassionate and kind. We spent time holding our sweet girl and were able to be with her in her final moments. Thank you all at Broadmoor, especially Dr. O and Carolyn Sulzbach. read more

Broadmoor East Veterinary Clinic - Sophie - Veterinarians Near Me - Cheyenne, Wyoming

5 stars for the vet clinic and the boarding staff! I called this vet office after calling around every other vet in town, because my cat had been having diarrhea for a week and I was set to go out of town for a few days while this was going on. (I know, I'm a bad owner for letting it go that long and then making it an emergency for the vet staff.) But they were wonderful enough to get my cat in to be seen the same day. They were also able to accommodate him for boarding and administering his medication for the diarrhea while I was out of town. The staff is so nice, the doctor was very knowledgeable and went slow with my feral kitty. All around amazing experience and I will be bringing my other cats there as well for checkups. Thank you again guys!! Notorious is doing amazing since being home. read more

I would not recommend anybody going to this vet. The first time I went in they told me a neuter would be $350 and it ended up being $690 at check out. Next time I tried to go I had an emergency, and even though my dog was having trouble breathing, they said I couldn't even drop him off for seven hours. I will never go back. read more

Our cat Marley was ill and Dr. O was very helpful. She did blood work on our cat, nothing to cause this issue, also an exam, our cat had something neurological going on. They gave her a steroid shot and she did wonderful, we had some more time with her, unfortunately whatever issue she had going on in her brain( which was more profound than we knew) , was detrimental and we lost her. Dr. O took her in at early morning hours, she tended to her with care and she had a lot of compassion for our cat and our situation, couldn't ask for a better vet. We recommend this clinic and Dr. O, thank you for your kindness to our beloved family member. read more

Broadmoor East Veterinary Clinic - Marley - Veterinarians Near Me - Cheyenne, Wyoming

Being clear about drop off and pick up times is a very basic part of boarding an animal. I called and made an appointment to board my dog from July 19th-July 24th. No mention that they would be closed on the 24th. Took my dog in on the 19th and signed the paperwork with the dates 19th-24th. Still no mention they would be closed on the 24th, Called on Monday the 22nd to check on my dog. They said he was doing well and I told them I would pick him up on Wednesday. It would've been nice if they told me they would be closed on Wednesday, but no. We show up on the 24th to pick up our dog. Doors locked. Called the emergency number, no answer. An employee from the clinic side happened to be there and let us get our dog. She called the manager, Bobby and he said he was on his way. We told her we couldn't wait for him since we had to get out of town. She said she would have him call me. He never did. read more

My son took his cat to the vet on a Monday. Even though the cat was diabetic and about 10 years old, his levels were great and he was given a clean bill of health. On Wednesday, the cat became very ill. After having spent a few days in Dr. Driscoll's care, my son was told the cat was getting better and would be able to go home the next day. However, the next day, my son called the clinic several hours after they opened to see what time he could get his cat, when he was told that his cat had died during the night. How does a cat go from being healthy on Monday, to sick by Wednesday and dead by Sunday. Dead and not even a phone call. Dead and not even an apology. Dead and no explanation. No apologies, No sympathy offered. Nothing. Dirty fucking bastards!! Dr. Driscoll found the cat deceased first thing in the morning but NO ONE from Broadmoor had the decency to call my son and let him know his beloved cat had died. He found out when HE called the clinic several hours AFTER they opened!! This is unacceptable. They offered a piss poor excuse for an apology and then promptly asked when he would pay the almost $500 vet bill. These people could not care less that the cat had passed away. We paid the bill over the phone, had the cat picked up for cremation and never received anything from Broadmoor in any way to offer any kind of apology or even explanation as to what they did that resulted in this cat's death. Needless to say they lost our business and will not be allowed to kill another one of our animals again. Don't let them near your animals. Avoid this vet clinic. Avoid Dr. Driscoll. He's incompetent and your pet ends up dead when in his care. Dirty fucking bastard! read more

We have been going to Broadmoor for about 8 years now. Before that we had a house call vet that retired. We have a small zoo at our house. We have 3 dogs, 9 rats, 2 ferrets and a snake. Our veterinarian is essential to us. I worked for a vet, so of course I demand excellent care. (As many of us do when we have worked in the industry we are visiting as patrons right?) Over the past several years we have had many visits to Broadmoor. Our favorite person there is a vet tech that has long wavy blond hair and very down to earth! She clips our ferrets nails. The front office lady with short silver hair is exceptional as well! I don't remember names. Out of all of our exams, we have had two bad experiences out of many many life saving experiences at Broadmoor. The first bad experience, I did not call and voice my disappointment/frustration nor did I say anything at the time of my visit. The second bad experience was a couple nights ago. Unbeknownst to us, my stepson left Broadmoor a review. The very next morning I got a call from the public relations/customer service person who's name I am unable to remember. She and I had the best conversation about our visit to them. She was compassionate and genuinely concerned. I knew she would make sure my husband's anger was addressed on every single issue that I was relaying to her. I was also able to tell her about my first horrible exam. She was so empathetic that I know she will address these issues we had with any necessary staff. I have read the other two reviews that gave them a 1 star. I am so sorry for the tragedy that you went through. Although, I have had a completely different experience with Dr. Driscoll. I took him my pocket pets and my snake a few times and he is the BEST in my eyes. I haven't had this opinion about a vet since I worked in California; at the best veterinary hospital in the state! So my suggestion is find the vet you like for the specific type of animal you want seen. I like to set up a check up with the vet before my baby must be seen for illness. This way I know if I want to continue with him/her. (Dr. Driscoll is the doctor for me). I know sometimes this meeting the doctor exam is not always affordable, so go in. Broadmoor has this wonderful customer service/ public relations person. Ask her or front desk, questions about their doctors. Definitely read reviews. I am confident I have the right veterinarians for my pack. I will absolutely continue going to Broadmoor. I look forward to meeting the other doctors and seeing the doctor we saw a couple of nights ago. (She was not the issue. She was quite wonderful actually.) Thank you for reading!! read more

Broadmoor East Veterinary Clinic - Cody-14 years old. Client of Broadmoor for 8 years strong! - Veterinarians Near Me - Cheyenne, Wyoming

Do not use this place if you love your pet. Recently my dog was in the hospital here due to kidney failure. A disease i knew that would eventually end her life. After getting my dog back from this hospital they would not answer any of my calls back. I had just spent $1800 in one month there. All i needed was advice on what to do with my dying dog! I wanted to know if I did everything i could! All i wanted was a CALL BACK! I called numerous times and emailed numerous times. Nothing! No caring, no compassion. On my dogs final day, all I wanted was to put her to sleep to end her misery, NO CALL BACK FOR THAT EITHER. Thank god I found a very nice vet in Fort Collins to help us during this horrible time! I am so beyond disappointed with your services. Your doctors are not knowledgeable and I had to do my own research on kidney disease to try help my dog! Told me her case was MILD, and then she was gone within 2 weeks. Its a shame, because in this field, you must have COMPASSION. read more

Broadmoor East Veterinary Clinic - Veterinarians Near Me - Cheyenne, Wyoming

had broadmoor put my beloved dog to sleep.... they send your pet to colorado to be cremated .... do not use a local cremation service in cheyenne.... told them i wanted a local service .... i would pick my pet up in the morning... picked my pet up the next morning ...frozen... stuffed in a plastic bag with urin froze to his fur..... if this is the way you want to have your best friend treated....have them put your pet to sleep i cry every day thinking about what they did........ read more

Excellent practice: This vet was recommended by the veterinarians in Laramie, WY where we use to live. I had an appointment with Dr. Driscoll. He was very nice, knowledgeable, and did a very involved examination for my pup. I was a bit nervous about the appointment as I have seen people mention how expensive they were. It was the exact opposite, three vaccinations, a prescription, and exam were very affordable ($106). I am glad the other vets in Wyoming knew who to go to, this was a great experience. read more

We recently lost our mother and we were faced with having to surrender her cats to the animal shelter.... but that is where this story turns. Upon learning of our situation, the fine staff of Broadmoor East offered to take the cats in and help us find homes for all of them. Our mother has been a life long customer of Dr. Driscoll and she has always taken her animals to him. The entire staff has always treated her and her animals with the kindest regard even when situations were of an urgent nature. Now we realize that they can't do this with every situation, but they were in a position at this time and they stepped right in with their kind and compassionate gesture. The kind act of helping us find new homes for her cats was such a huge burden taken off of us as my sister and I both live out of state. We were left comforted with the knowledge that mom's kitties would be treated well and were safe until they find new forever homes. God Bless the staff at Broadmoor East Vet and Boarding Clinics for their special type of kindness and for loving God's creatures!!! I would highly recommend this facility based on all the years of wonderful, compassionate care that they gave to our families animals and also the kindness that they extended to us. read more

I was very impressed with everyone I had contact with. I took my dog in for a visit. The people at the check in were very good to work with. I was called 2 times during the day for an update on my pet and I think the price was very reasonable. My dog seemed comfortable also. read more

We adopted a 8 yr old dog from the pound. She got out one night and was hit by a car. Her hip was broken. We could not afford the 2000 dollars to help her. So we had to surrender her. About 1 month later she was on a cheyenne garage sale site being given away for free. Now guess where she is at? She is at the pound. This vet is selfish and disgraceful. Please for the sake of your emotional state of mind, do not trust these people with your pets! The fact that they had no problems just giving her away instead of letting us adopt her back from them is disgusting. Don't let them do this to anybody else! read more

We have used the vet for many many years, have never had any complaints about service or treatment of us or our dogs. Very friendly staff, knowledgeable and professional vets. We have felt that on certain occasions they have went above and beyond the norm to help our dogs. Absolutely love this vet and highly recommend them. read more

We took our dog for shots then to have him neutered we picked him up he was wet they could not tell us why , the next time we tried to take him they showed no concern were rude and very unprofessional wen we asked what we could do till we FIT INTO THERE SCHEDULE they told us to find another vet which we did , they took care of him right away . May be Broadmoor should care more about animals then money read more

I took my dog here because she had a cyst on her elbow. They drained it did a quick exam, blood tests and put her on Rimadyl for pain. At first it seemed the medicine was helping then my dog started having seizures. So I looked up side effects of Rimadyl and if fact it can cause seizure and even death. So I took her back to try and get her on something else. They doc spent about 20 minutes defending Rimadyl and they listened to her heart and said she had heart murmur and this was what probably was causing her seizures. Took extra and put her on steriods. Wouldn't even consider helping her detox from Rimadyl. I paid almost $500 for the two visits and the exray and blood tests. Now they want me to spend another $350 on a heart scan. My dog is 14 years old and no vet has ever told me she had a heart murur. sHe also never had a seizure until after the Rimadyl. All I wanted was her to be given something to counter the effects of the Rimadyl. All you can hear are dogs crying in the back the entire time you are there. The doctor was more concerned with defending Rimadyl then taking care of my dog. I would never recommend this place. We travel a lot and have to take our dogs to unfamiliar vets in emergency and this one was a bad choice. read more

I had a wonderful experience here. I have boarded dogs at this location and they were well cared for. Also recently took my dog there and the staff and Dr. O was awesome read more

Don't take your pet here. I took my Maltese dog for a teeth cleaning and they pulled a third of his teeth without asking me if it was okay. I would have said no!! The vet didn't have the balls to talk to me when I picked up my dog. And, my dog was obviously over medicated. Please, please, beware. read more

Very professional and helpful when I needed them. The staff is welcoming and very friendly.