Neither he or his associates listen, try to understand, care about or see patients as individuals…read morewho are different from each other and have special circumstances. He and his associate Rachelle B. are actually down right ignorant and even I, a RN, with less education than them, know more than they do about certain things. They actually took away a medication that I had used, with no problems, for over 20 years, as needed, thinking it could possibly harm me. They wanted to prescribe instead, one of two medications that would have been bad for me. One I had tried before and it caused horrible nightmares and the other was for anxiety and I don't even have problems with anxiety. Now, because of what they did, I'm much worse off and am extremely depressed. I hope to find a psychiatrist that looks at people as individuals and who understands and listens to me when I tell them a medication has worked well for me for many years.

I called on December 28 2021 to set an appointment prior to the end of the week to have it fall…read morewithin 2021. I wanted an office visit to speak with someone about an issue and I would need a refill on a particular prescription once my current prescription ran out in two months. I simply needed to know if they could prescribe it before becoming a patient. Twice, I described what the medication was and I wanted to be sure they could prescribe it. Nothing was said as to that they couldn't provide that. The appointment was set for Thursday the 30th. I completed 14 pages of medical information they requested and emailed it to me. I went into the appointment and within 5 minutes I was told they could not prescribe the particular medication. I left. Being the day before New Years Eve, no other appointment could be made prior to 2022. I called shortly thereafter to let them know I'd be in on Monday to get a check to cover the cost of my time and an appointment at another office. I would now be subject to 2022 deductable. I stopped in on January 3rd and spoke with the CEO (Kyle Korver). It was a respectful, business-like discussion. He said he understood the situation and would get back to me. I shook his hand and thanked him for his time. He never responded. I called on Friday the 7th to discuss the resolution and was told he was on vacation. Today, the 10th, I called again and was told he was still on vacation. The receptionist, Kim, told me to not call again or they would call the police. I invited her to do so. Police would have laughed at the request. She informed me that the owner does not want me to call anymore. Well, I had thought the CEO was the owner. Nope, this, evidently, was Dr. Clay Pavlis. I told the receptionist to have him call me. I have, since, discovered he is the Chief Medical Officer (not responding either way when I asked if he was the owner). It would appear he falls in under CEO Korver. That would explain neither a yes or no when asked if he was the owner. Evidently he's Korver's Lieutenant. He did call and proceeded to berate and lie as to a statement made by the receptionist that I had been harassing and would "stare at her though the window". This is a mental health service. Sounds to me the receptionist should take advantage of any discount an employee could get. I have better things to do with my time than to stare at her through a window! Quite humorous and creative though. Pavlis suggested what I was doing (getting an appointment within the current year) was "Insurance fraud". How laughable and he'd report me. I suggested he do that. I called him Clay. His response was "It's DOCTOR PAVLIS to you!". How pompous! In any event, there are two receptionists who are inept, at best, a CEO who couldn't care less about his business and an owner, supposedly Dr. Clay Pavlis who was threatening over the phone without getting good information as to what had had happened leading to all this. My suggestion is stick with Avera or Sanford where they employee certified physicians not match book cover individuals. And perhaps a place which has more than two reviews.

From the owner: At MWI Health, every patient is greeted with a staff dedicated to providing the utmost care and…read morecompassion, as well as an expert team of mental health professionals focused on individualized treatment plans, innovative solutions, and a true passion to improve the lives of others, one person at a time. We believe in transforming lives by providing revolutionary treatments like TMS, an innovative FDA Cleared, non-invasive treatment to give new hope to people with medication-resistant chronic depression. We build relationships with our patients based on trust and mutual respect, guiding each individual to a life filled with personal growth and hope. Poised to stand out as the people's choice to get help in Sioux Falls for mental health issues, we offer a number of anxiety and depression treatment options including Psychiatric Evaluations and Medication Management for all ages, Pediatric Mental Health Care, Psychotherapy Counseling, TMS treatment for Depression, and Suboxone for Opioid Dependency. We offer extensive research-based options to improve lives, with a therapist, psychiatrist, and PMHNP's with immediate availability and many insurance plans accepted.

I see a new resident Dr. every 2 years or so. I have been going here for over 8 years, and have…read moreseen a total of 7 Dr.'s. Once they graduate, you are handed off to a new resident. None of them know me. I am just a case study and a means to them getting their degree. The resident I saw for the last year and a half, just graduated. If I needed help right now, I no longer have a Dr. in the office, until I see my next resident in Sept. No wonder I'm not getting any better. I'm just being passed off from one resident to the next.