Very caring and quality staff, working very hard to ensure my family has the care that they need…read more Highly recommend.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care.

My father was admitted from Baptist Hospital for rehab treatment. The facility was almost never…read morecleaned. Care givers were never current on the needs on the patient. The directly lied about the improvement of his injury and forwarding test results request from his outside specialist doctor. Initially sold they provide a strong level of service that did not exist.

My mother was admitted to this center to be administered an antibiotic intravenously for 21 days…read more Her overall care was consistent and was administered medications as needed and directed. Meals were delivered according to nutrition needs, physical therapy was also well received by my mother. The negative experience lies in her discharge procedures as well as lack of communication with the Director of Nursing Angie and Case Manager Jenny. Her discharge required portable oxygen as well as set up for home oxygen she was released with neither and was lied to that we simply had to call and they will deliver it. It was confirmed by the company they never received the requests. She was prolonged a procedure for several days to remove a tic and was transported twice to a hospital to have it removed without confirmed scheduling resulting in her being left once and I had to Uber her back to Life Care. The D.O.N Angie and Case Manager Jenny never returned calls and once confronted released they were telephoning a number that was never given to Them upon intake from my mother, myself or St Vincent where she was prior to being released there. She was discharged without three vital life threatening medications causing her to miss doses and resulting her being in the hospital upon arrival. If you have any other options please choose them. We have filed a formal complaint with AHCA and our family attorney has admonished us to build a case and we are.

I can't even remember how we were first referred to Choice Matters.My brother was unable to…read morewalk,and a had a plethora of other medical issues including strokes.We had another company that was really awful,and no progress made.Results with Choice Matters were immediate and changed everything.No one thought he would live,let alone walk again.Natonya and Catherine-his nurses are amazing-truly committed to excellence and great teachers-they were always there for me too,answering my many questions and soothing my concerns.His physical therapist Rommell is an angel of a man-patient,kind,inspiring,and innovative.My brother went quickly from couldn't pull his blanket up to walking and almost normal activity.If you need a miracle like we did call Choice Matters.The name says it all,choose wisely,it matters a lot.

Choice Matters is the well-organized, hardworking agency that you want on your side when a family…read moremember needs home care. Tammie was truly amazing, patiently explaining all of the bureaucratic monstrosity that is the American health care system, from HMOs to Medicare. She was highly knowledgeable, resourceful, and extremely personable. I honestly don't know what I would have done without her; she walked me through all the steps I needed to get the home care set up and was compassionate about the many obstacles I faced due to my father's terrible HMO. She helped me with getting my dad into his primary care and assisted me with all the steps needed to get his home health referral. The rest of the staff at Choice Matters is also excellent; my dad loved his physical therapist, Allen, who helped him get back on his feet, literally. My dad is a misanthropic curmudgeon who doesn't like most people, but he looked forward to his visits with Allen and was able to walk again with his support. The name of the agency really reflects that "Choice Matters" when you choose a caregiver. I highly recommend!

Everyone there is so nice taking care of my mom except for that old lady that works the front desk…read morethe one with the white hair she is a horrible horrible person. She has no compassion and no customer service whatsoever ,from now on I will only try and go see my mom whenever she is not there which is terrible but true ! I had stopped in to try and see my mom through the window she told me that she don't know because it's shift change and then told me I had to leave I went and stood outside her window for 30 minutes and nothing I'm sure she probably didn't even call the CNA to even do anything. She is a horrible horrible woman, who probably needs to retire !

Hi I'm so impressed with this facility and staff on their team work not one ever complained on…read morehelping another tech patient, the administration shows great leadership, if you want quality treatment from a awesome therapy warriors why not HEARTLALND HEALTHCARE CENTER ORANGE PARK FLORIDA THANKS TEAM HEARTLALND ORANGE PARK .

My son had great care there after a severe stroke. The have him walking again and Mayo Clinic said…read morehe never would. Thanks Brooks.

My dad has been in this facility since 6/27/2022. He has late stage Alzheimer's & Covid. Mom is his…read morecaretaker but she got Covid first and was unable to take care of both of them. He ended up in the hospital with dehydration & having what I call seizures. Dealing with Raydient Health Care has been a overwhelming nightmare! They have their own made-up rules regarding Covid & quarantine protocols that change almost daily! My dad has been fever free since 6/26! CDC guidelines mean nothing to these wardens!! My poor mother has yet to be allowed to see him since she was Covid positive too! She has since tested LFT negative but they are requiring her to have a PCR negative test. They keep flip flopping between 10 days & 14 days before she can see him!! My sister & I have seen him sporadically depending on who is up front. I can't even imagine how scared & confused my dad must be since I KNOW they have denied him his meds to keep him less agitated. I now know why people choose to keep their loved ones at home with Alzheimer's! Raydient Health Care has mismanaged my dad from the beginning!

From the owner: At Raydiant Health Care of Jacksonville, we are leading the way in post-acute and rehabilitative…read morecare for our communities. We pride ourselves on creating a deep connection to understanding the needs of others, taking a collaborative approach to driving desired results, all while continuously demonstrating honesty through transparent communication and respect of others without limits or boundaries. Our core values are the foundation for our mission of "Providing hope through an authentic team approach to serving our people and communities."

This is my second round of physical therapy at heartland and they have never, not once let me down…read more The receptionist is always friendly and they will work around whatever schedule you have. The facility is clean and tidy. The physical therapists are always knowledgeable and friendly. They work with you and explain everything. You develop a lovely relationship with them, they are all so pleasant. If something is too hard they will let you back off, if you need to cancel an appointment they aren't angry. It's a really great place to recover whatever is ailing you.