Susan at Sharp Image is not only the best hair stylist, but she knows customer service!…read moreshe is professional, friendly and walk out feeling like a million bucks!

Turned my chair away from the mirror so I couldn't see what they were doing and she cut off 7…read moreinches. I came in for a trim. The owner asked me to show proof of how long my hair was. Malevolent behavior.

They can't cut men's hair. I've visited there many times and always very disappointed.read more

I'm only leaving one star because I have to.. First of all, I feel bad because I usually only write…read moregood reviews; I have worked in customer service my entire life and know mistakes happen. I am forgiving, allow second chances, and move on with no hard feelings. It took me a day to write this so I could chill out from being so angry.. Please feel free to read my original (well.. edited original) review from last April. The final product looked beautiful and my stylist was super sweet. However, I should have taken it as a sign before my hair was even touched to RUN. The owner talked in a demeaning tone to my stylist while I was in the chair - unbelievably unprofessional. I felt sorry for her and it was awkward. The stylist apologized several times. No worries.. the overall appointment was fine. The girl just started working there and I could tell she needed customers. I was willing to give her a chance, as anyone deserves. The owner called me multiple times after my cut and color review (April 2016) and begged me to change or delete my review because it was hurting business. I talked to her and she left me messages, but the sole focus of her calling was so she woukd look good on Yelp. I try supporting local, small businesses and agreed that I would change my review after the service was rendered. She kept begging, and I insisted the review would be edited to reflect satisfaction after the outcome. The owner personally agreed to reimburse me for my dress, which was around $80-90. I declined because I didn't feel right about it, so she offered to do any service(s) I wanted and that she'd personally do the appointment and see to it that everything was made right. I wrote down that our last conversation was 4/28/16. She wanted me to come in right away to provide the service, but who needs another cut and color that soon? I explained that my hair naturally is blonde and I tend to only color my hair 1-2 times a year at most, and usually in late winter when my hair darkens. She said that was no problem and to call when I was ready to set it up. Good. I was happy with that. In my mind, I knew my experience should be great and there'd be no hard feelings. Things happen. She owned that and was trying. Fast forward to this week. I left a message Monday (the salon was closed) for her to call me so I could redeem my service. She left me a voice message yesterday saying "uh yeah. We need to talk about that" and chuckled. My immediate thought was it wasn't good. I called back late Tuesday afternoon. Her tone was sour and she said that it has been over a year so she couldn't do it now. I told her I documented our conversation as the very end of April and that I mentioned at that time that it may be many months and into late winter (Jan. or Feb.) before I came back. She denied that and kept saying she'd give me a discount but not free. I asked what the discount would be and she said a mere 15%. Soo... for a service that cost me $80+tip, a ruined dress of $80-90, and compensation was to pay again to save 15%. I remained calm and gave reasons for why I found this unfair. I know she wasn't the stylist who did my hair, but running a business has give and take. She got really rude and was firm on 15%. There was no compromise or willingness to make it right. As a customer, I was appalled by her lack of empathy or desire to try to satisfy a customer. Is the customer always right? Absolutely not. My wishes were reasonable. I told her to forget it and I'd go elsewhere. I said the conversation clearly wasn't going anywhere and it wasn't worth the frustration or time dealing with it. I have cut my losses and will never return. To Soheila who will read this... It won't surprise me at all if you call and beg me to edit or delete this. Nope. I edited my first post when it wasn't warranted, but after multiple rude interactions, zero satisfaction other than keeping a reputation, something has got to give. I would have nothing but good things to say any time a business cares enough to do the right thing. No loss. There are plenty of great salons who treat ALL customers with respect and courtesy. When I find a great place, I tell all my family and friends and will be loyal only to that establishment. That, Soheila, is what establishes loyalty with clients and creates referrals from word of mouth. Unfortunately for your character, it certainly is a poor way to resolve issues. Pick your battles and don't always have to be authoritative and "right." Wrong. You lost an understanding, forgiving client, who will tell others to avoid this place. Sorry, stylists. I bet you're wonderful; however, this is pathetic for an owner to act this way and back out of a verbal agreement. DO NOT GO HERE! See Pictures

My sister-in-law booked this salon's services for her wedding. First, I want to say that the…read moreactual hair and makeup technicians that came to the wedding location day-of were wonderful, but dealing with the business owner was an absolute nightmare. Soheila is her name. After negotiating a total price for hair and makeup services for the bridal party, she kept trying to add on additional fees for random things - constantly...for example..the contract was finalized and she came back saying that to make "her day less stressful" she wanted to show up an hour earlier...but then she "needed" to charge more than we agreed. We said absolutely not. That was not the only time she tried coming back after the contract was finalized to try and add on fees for things she had never previously mentioned and that we DID NOT agree to. Also, after the final payment was made (100% of the contracted fee was paid) she charged an additional 2 fees to the credit card we used. NO authorization was given to her to save our credit card information (which is illegal) or to put through additional transactions without prior approval. I don't normally leave reviews unless the service I receive is incredible, but I'm making an exception in this instance because I would never want another bride to have the experience my sister-in-law did. She was actually brought to tears during her dealings with this business owner. Be careful when considering working with this business. They nickel and dime for random things that weren't previously discussed at all. I would demand a written contract with all fees included prior to paying a penny, and would include language in the contract that no additional charges will be added after the contract is finalized without prior WRITTEN approval by the client. DO NOT let them take advantage of you, like they did us.

I've been going somewhere else for my full highlights for years and my normal stylist had a last…read moremin emergency and had to cancel. I was leaving for vacation the next day and really wanted fresh blonde hair, so Kacey came to the rescue. I always ask for as blonde as possible with a cool tone. I got exactly what I asked for and really appreciated her squeezing me in last minute. The salon is clean, and Kacey is easy to talk to. Pricing is clear up front unlike some other salons I've been to where they end up adding more charges as you go on. I was really happy with my experience here and will be back!

I've been coming here as long as Rebecca has been styling my hair. It was YOLO before, and I liked…read moreit. It's Saturn now, and I still like it. Rebecca is wonderful, and from what I see when I'm here, the other stylists are also very good. I get light and dark highlights for my blonde hair. Since March I've added Wild Orchid highlights on each side. I get so many compliments that I want to keep this unusual color. I love my cut and style, too. The salon is clean, bright, and very modern. The location is easy to get into and out of. You have lots of choices for parking. Pricing is fair and competitive. They take cash or credit. I'll be coming here as long as Rebecca is here!

This salon does not refund customers or make things right when they mess up. Niki, the owner, even…read moreasked me not to post a negative review knowing they were in the wrong. I agreed at the time, as long as they fixed the issue -- but they didn't. I came in for a consultation and haircut, asked for a low-maintenance, dimensional balayage with a blended root (showed a photo), and left with what looked like a bad grow-out: harsh yellow highlights on top and solid blonde on the ends -- exactly what I specifically asked not to have. I was never told that the look I am aiming for could not be achieved. Niki admitted the stylist, Lauren, should've added lowlights and wasn't sure why it wasn't done. She refused to add the highlights and said it required an appointment, which I would have to pay for. She toned it, but the problem was far from fixed. I also pointed out my haircut looked choppy to Lauren, and she casually said the bottom was shorter, but didn't bother correcting it. I now have to spend another $500 elsewhere to fix it. Mistakes happen -- but how a business handles them matters. Unfortunately, this salon avoids accountability and clearly doesn't prioritize their clients' satisfaction. Save yourself the headache.

Love the elegant vibe in this salon. Booked my cut and color with Gracie and she did exactly what I…read morewanted and also recommended a treatment that I'm so glad I did!! She was super sweet and attentive and I left feeling beautiful!! I won't go to anyone, anywhere else.

I have very thin, long, straight, flat black hair and left with full, caramel highlight, gorgeous…read morekeratin bond extensions by Caroline. The salon is upscale, relaxing and clean. The staff is so nice and pleasant. Caroline is very professional and talked me through the whole process. She understood what I was looking for and made sure to deliver. She also has such a good soul and spending hours chatting with her made time go by faster. This is my first time doing extensions and I know I will be coming back. The confidence of having fuller hair is priceless. My only regret is that I didn't get this done sooner. Check out her IG to see before and after @hairby_caro. She's amazing!

TRIPLE THE PRICE of tape-in extensions!!!!! $460 for 25 pieces with my hair already prepped when I…read morecame in, and I brought my own BRAND NEW HAIR!! I wasn't quoted a price when I made the appointment-- and the owner refused to budge on the price. (Wtf)) Must be the rent on the new location... I've been wearing extensions for 10+ years --- This is INSANE. No thank you.

When I moved here from Connecticut, one of my biggest worries was finding someone who could cut and…read morehighlight my hair the way I like it. I even brought my formula to another salon, but it just never looked right. I mentioned my frustration to a friend, and she recommended Dawn at Alpha and Omega - and wow, what a difference! The moment Dawn saw my formula and my hair, she knew something was off. My color had started growing out unevenly, and she immediately understood how to correct it. I've been seeing Dawn for over a year now, and my hair finally looks like it did back home with my stylist in Connecticut. Dawn is kind, talented and she truly listens, and I always leave the salon happy. The salon is clean, welcoming and everyone is so friendly. I recommend Dawn to everyone and I once again get compliments on my hair!

I had my second facial with Bella last week. Wonderful. So relaxing. My skin felt smooth and…read morerefreshed. Will make this a monthly treat for myself.

Mattie is Amazing! I retired and moved to Florida about 5 years ago & i've been looking for a…read moredecent, economical,& knowledgeable stylist. And Mattie is a truly Gifted hair stylist! I'm elderly and she was able to explain some of the changes that happened to your hair as you age & ways to address the problems. I highly highly recommend her. At this point.... I Wouldn't consider going to anybody else!!

I LOVED the Magic Sleek! The salon is very nice. I had the Magic Sleek done and a haircut. She did…read morea beautiful job! My hair looked amazing! She is very professional, kind, very knowledgable and talented. I've booked my next appointment with her. Thank you! :)