We rented a car from Budget and were surprised to find that they rented us a car that has been hit in two areas, in the front and the side. Damage was severe enough that passenger door was screeching when door was opened. We were in a hurry and they were noted on the documentation and we just accepted the car. Upon on return, Avis representative Daniel Angelo pointed out we had a white mark on the bumper and claimed we must have hit a wall and they would have to charge us. I wiped it off with my hand and showed there was no damage. Daniel felt embarrassed and wanted to prove his right. By feeling around the bumper he found a minor scratch on an area where the bumper flared out creating a crease which was not visible to the naked eye. It could only be seen when we zoomed in with a camera and a flash. I pointed out that on the opposite side of the car there was a similar scratch on the same crease that also was not visible to the naked eye. When I pointed it out to Daniel, he's first response was "maybe you hit it there too". The second scratch was not visible to the naked eye and was not noted on the paperwork. When you rent a car you expect that a reputable company is going to be reasonable about minor scratches and customer should not have to inspect a car with a flash light and a camera before accepting it. The car had major damage before we accepted it and for them to charge us for a minor scratch that can't be seen with a naked eye is outrageous. This is similar to the scams you would encounter in third world countries from disreputable dealers, not something you would expect from a reputable brand. We refused to sign any papers and Daniel Angelo was going to charge our credit card for for $156 to add insult to injury he charged $234,06 and additional $78. We left the office expecting that it's a reputable company and Budget would resolve the issue. However the Budget rep we spoke to was disinterested and 6 weeks later there is still no resolution. We lost 5 hours of our precious vacation time in the office and that stress greatly impacted the remaining of our over seas vacation. In addition it was very expensive. The most expensive we have paid on a rental car worldwide. read more

Absolutely the worst rental experience I have ever had. Started when I tried to pick up the rental and call for help finding the store the contact information was incorrect. After getting help to the Avis the attendant said sorry I'm going to lunch for 2 hours and wouldn't assist me even tho I had been trying to contact them. Then I rented an automatic Mercedes and what I was given was a 6 speed Opel? Not even close to what I paid for, then after getting the vehicle find out the windshield sprayer doesn't work nor did the rear. This caused me to stop numerous times, being in the Italian Alps the roads cause alot of dirt from the snow and melt. I travel on buisness often and rent numerous vehicles a month, I will never use Avis again. Stay away from this particular rental place if you can. read more

WARNING!!! Do not rent from these people. WE made a reservation several months in advance to pick up a car on July 10, 2018 in Bolzano, Italy. When we arrived at the train station in Bolzano, I was told by the Bolzano location that the reservation was canceled. I called Budget in the U.S.A. and told them what happened. They said the reservation was NOT canceled. I called back the location in Bolzano and they said they gave my car away!!!! STRANDED without a car in Bolzano at 7pm on July 10. Our hotel was 30 minutes away by car. WE HAD NO CAR and neither did any other car company in Bolzano! BEWARE!!! Budget U.S.A. SAYS ALL OF THEIR INTERNATIONAL COMPANIES ARE FRANCHISES AND THERE IS NO OVERSIGHT. IN OTHER WORDS, IF A LOCAL COMPANY CHOOSES TO GIVE YOUR CAR AWAY AT WHIM, BUDGET USA WILL NOT STAND BEHIND YOU. read more