My gosh! A line of 10 + people and no counter service! Only 2 agents. Current wait time 45 min- an hour. It's why I stopped using Avis. read more

Avis - The line and taken after 4 people have left since I arrived! - Car Rental Near Me - Louisville, Kentucky

We waited an hour for a car to be ready. Even with an advance reservation. Customer service was rude.

NEVER Use this company. Arrived Louisville to find out that Avis has NO cars. Asking people to wait 1 to 1 1/2 hours and people still here! I feel like the episode of Seinfeld. "They know how to take the reservation but don't know how to hold the reservation" NEVER USE!!!!! read more

First and last time using Avis ! I reserved the car through Breeze airlines and what a big mistake .. waited 40 minutes in line just to be told by customer service the car would be ready in 1-2 hours. Said to wait in the area and they would shout out our name when car ready. I have never experienced such lack of professionalism and courtesy from a business. I hope no one uses this rental Company. read more

Avis - Long long line. - Car Rental Near Me - Louisville, Kentucky

Gave away my reservation! Unreliable. After off airport location gave away my reserved car, they sent me to airport. Did not guarantee my rate and rate doubled!! But airport also gave away all their reserved cars, despite their site and central reservations (in India) saying cars available! Manager did nothing but finger point and blame! Unprofessional, incompetent. STAY AWAY! read more

Reserved a car back in June for today Dec 26th. Got to the airport to pick up the vehicle. No problems. The agent was very pleasant and helpful. I was in and out of there within 15 minutes. Will do business again. Very reasonably priced at less than $1000 for 10 days for a full-sized SUV. read more

Avis has constantly overcharged me for Fuel, and Days Late. Each time I have to call and get those charges dropped. Louisville Airport Avis is horrible! read more

The Louisville Airport Avis doesn't answer the phone. Tried calling ~15 separate times. The guy directing car returns was wearing pajama pants and slides with headphones listening to his phone. No indication he works for Avis. Looked like a random guy stepping in to direct cars. The manager Bob was nowhere to be found. The person that answered the nation wide call center was so childish when I asked to speak to their manager. This place is the bottom rung of car rental agencies. Their 1.3 Star rating says a lot. I'd spend your money somewhere else that appreciates your business. read more

You suck!! Where's the ZERO stars option?!? Thanks for stranding my kids & I at the airport on my birthday. Our flight was delayed 2 hours - and you chose to ignore my preferred customer reservation & close down, not even sending me an email or text to say that you'd be stranding us at the airport!! You had my flight information & 100% knew that we would be delayed Great customer service for a "valued" preferred customer... Never again. read more

WARNING - AVIS Louisville Airport VERY RUDE STAFF and Bag STOLEN from AVIS rental on Aug 1 while still in AVIS possession. Staff behavior suggests insider involvement & cover-up. As a loyal AVIS customer for 20+ years, this is deeply frustrating. Only one staff member tried to help; managers were dismissive or unwilling to assist. I stayed 5 extra days in Louisville trying to recover my bag containing my passport and ID--unsuccessfully. @Avis - Review Aug 1-9 security footage NOW! #AVIS #TravelAlert #Stolen read more

"AVIS Preferred" means they prefer to waste your time and dishonor a prepaid rental agreement. No cars are available at this location. There were no options. I waited in line for 20 minutes to be told they had no cars. They would not cancel the confirmation, so Avis says I will be charged the full amount. Avoid this location, staff, and airport. Horrible customer service. read more

I would never use avis as my car rental place again. After they released the hold on my deposit a week later.They want to charge me a two hundred fifty dollar cleaning fee.That was clearly not my fault. Beware of avis they are very crooked. read more

They need to update their online system. I was able to make a reservation but when I arrived they were closed for the day. (8pm on a Saturday) Also, I make same day reservations every time I get a vehicle through the airport, so when I got to the front desk I asked if the managers special would be a pickup truck, he said yes and then asked for my card and Id but then told me we don't do same day reservations bc they're low on vehicles after he told me a pickup truck was available. I'd only recommend Avis for very last resort. read more

We rented a truck to help move my son, outside of a cigarette burn on the driver seat the truck was otherwise in good working order. We turned the truck in and all was well until we received a $450 cleaning fee. The car was cleaner when we dropped it off than pick-up. What a joke rent from a proper rental company it is not worth it, all my business typically goes to Enterprise for a reason. read more

This place has no cars available and my car has been paid for. So now we have to wait who knows how long for a car at the airport. Very disappointed and the desk ladies were not helpful but rude. read more

The worst AVIS location I've ever rented from (and there have been many, over the years). No AVIS Preferred desk, 12+ people in line to pick up cars, ridiculous wait tines, poor signage indicating where to go to get your car, hardly anyone working. Questioning my loyalty to AVIS over the last 25 years. read more

Avis - Crazy rental car pickup line... - Car Rental Near Me - Louisville, Kentucky

Zero stars - our flight arrived at our scheduled time (10:30pm) - as preferred members - and walked to the assigned rental. Loaded up and tried to leave. The exits were closed with parked cars blocking the exits. No one at the booth in the baggage claim. No one at the preferred booth. Our car was ready but there was no way to get out. This is absolutely ridiculous and incredibly poor business. Thankfully the Hertz booth was open and we were able to book a vehicle through them. The attendant at Hertz was very kind and helpful. She said this happens all the time and Hertz always gets the backlash because they are right next to the Avis Preferred location. We use Avis frequently but will reconsider after this experience. read more

Been charged twice now for gas that I shouldn't have been. Tried calling the 800 number and was on hold for 45 minutes no answer and the location wouldn't answer the phone either. This is a racket... read more

Garbage location. Get car notification & assigned space only to find car not there. Walk all the way back as the preferred booth downstairs is closed. Get new vehicle, no apology of course, and make the trek back. Car is filthy as most are these days. One of the worst (if not the worst) companies to rent from these days. Sad it is my companies preferred rental car. Reward points are garbage as well. read more

Avis - Dumpster fire of a company. - Car Rental Near Me - Louisville, Kentucky

I'd give them negative stars if I could. I arrived last Friday night and was offered 3 different pickup trucks. I told the customer service I didn't rent a pickup truck she said since you are picking up in Louisville and dropping off at a different location this is what you get. The truck was filthy dirty and had 3/4 tank of gas. The gate attendant said it hadn't been rented in a long time. Not giving a customer any choice builds ZERO return business. This is my first and last rental with Avis. I was attending a funeral and my 92 year old Mom couldn't even get into this truck. Never again AVIS! Go to National instead. They treat customers like customers. read more

See all

Another ERIC SAFETY FAIL by avis. So we already know you can't be bothered to inflate tires on your rental cars properly (over inflated 5 of my last 5 rentals). But who knew it was COMPANY POLICY to rent unsafe vehicles ??? My last rental I'm checking my honda hrv tires and they are all grossly over inflated. Check out the inflation sticker and the actual pressures I measured. So a guys sees me and walks over to ask if I needed something. I explained what I was doing and he said he's the avis rental manager and the COMPANY POLICY is to inflate all tires to 32-38psi regardless of what the sticker said, I showed him the actual readings and he said it was within company policy. What the FUCK avis ?!?! In what world is this safe ? YOU GUYS SUCK ! read more

Absolutely terrible!!! Do NOT rent from this company. I went to pick my rental car up from the airport and they told me "my ID had a frowny face and they couldn't rent me the car." They gave me zero explanation just said that there manager said they can't rent it to me. I have never been in an accident or had a ticket. The lady who was assisting me was extremely rude and had zero customer service skills. I had to go through another car rental company and spent an extra $200. Stay away from this place. read more

Car is very dirty inside. Not well maintained as well because it does vibrate a lot most likely tires are not balanced well steering wheel vibrate when I was driving on the highway. All roads were wet and windshield are not properly maintained both front and rear which is a major safety issue for your customers. This location especially had major management issues as this is not my first time of such a bad experience and manager Jason doesn't care about customers or quality of service they supposed to provide. As more than 12+ years of my Avis Preferred Plus membership this is the far worst experience I've ever had. read more

Very very poorly managed location. Cars are always filthy dirty, lines are always long, downstairs office is never open, attendant never present when returning vehicles, etc...you name it, it is broken. Avoid! read more

Avis - Drink i need after dealing with these clowns. - Car Rental Near Me - Louisville, Kentucky

I like rental cars. Not only can you buy access to a new-ish vehicle for a road trip, but you don't have to worry about long-term maintenance. And better still, you periodically get to learn a life lesson from your wizened rental car company. Like, 'don't buy the upsell on roadside assistance'. Or god forbid, 'don't come back without a full tank'. This time it was, 'don't you dare take a toll road'. One trip across the Ohio - a $4.10 toll - cracked the door for Avis to slap an additional $15 charge, which they happily pulled from my credit card. Perhaps it's my fault for not carefully reading the fine print. (I just wish more of that fee would actually go towards road maintenance.) Avis has generally served me well over the years. I only came here because they closed their downtown branch, making the airport location their closest to town. Then, despite my booking a reservation well in advance, it took 40 minutes for them to "find a car" for me. And when they found a car (I think they borrowed it from Budget?), I was greeted with a cocktail of new car smell, air freshener, and stale cigarette smoke. I do understand that price competition and general logistics are factors for any company, sometimes at the expense of customer service. But it doesn't mean I have to like it. read more

Decent experience here. I got a car rental for 3 weeks. I chose the compact/economy option but I was given a Prius which was nice. And I appreciate the representative waiting for me as I arrived late. The whole pick up and drop off was seamless. However, the vehicle itself was a different story. The vehicle had such a musty smell that I had to run to the closest store to get a freshener. And on the way to my destination, I kept hearing clinking noises in the back. When I got to my hotel I did some investigating only to find a few beer bottles in the back seat floor. That is not okay. The vehicle should be thoroughly inspected and cleaned! read more

Avis - Car Rental Near Me - Louisville, Kentucky

I was most dissatisfied with my rental from Avis while in Kentucky from September 27 to October 1. I had a prepaid reservation for a Toyota Rav4. When I went to the Avis counter at Standiford Field Airport in Louisville, Kentucky I was told that a Rav4 was not available. The agent at the counter gave me keys to a much larger Toyota model which I did not feel comfortable driving. I asked the agent in the garage for another car and was given a Rav4, which is the model I originally reserved. The air conditioner did not work. It told the agent and she said that I just had to drive it for a while and it would work. The air conditioner never worked. Driving the car without air conditioning was most uncomfortable because the weather was very hot during the time I was in Kentucky. I originally rented the car for September 27 through October 6. Due to unforseen circumstances I had to return to California on October 1, five days early. I turned in my rental at the Standiford Field Airport in Louisville, Kentucky on October 1. Because I turned the car in early I was expecting a partial refund of my prepaid rental fee. To date I have not received any communication from Avis that the company will issue me a partial refund. I have rented from Avis previously and had a positive experience; that's why I rented from Avis again. I was extremely disappointed with my experience this time. read more

I was on a work trip in Louisville, KY. I lost my credit cards during the trip. The location is scheduled to be open until 12am. I got all the way back home and I tried to call back to see if they could locate my items and no one answered the phone. I tried to call all Friday, Saturday and Sunday, no one answered the phone. I call their customer service department and they said they could not call the local terminal. My question is how did you call me back if you can't dial out? To make matter worse, they asked me to fill out a lost and found form. I completed the form and received an email with my tracking number. I went online to check the status and it stated invalid request. They have a section where you can email the site, and quess what, they have not reach out to me as of yet. It has been a week now, with no call or update. I do not recommend anyone to rent from agent at Louisville, KY airport. read more

I don't usually leave reviews but I have to get my opinion out on this one so doesn't happen to another person. It's 4th of July weekend. I originally had a reservation with enterprise that I had booked a week prior. Day of 4th of July they cancelled my reservation because all of the cars were booked out at the airport. I'm like ok, so I made a reservation with Avis, had to pick the airport because all of the other Avis's were closed down for the weekend due to Covid and the protests through out the city. I was able to get a car, and upgraded to a small SUV. I'm like cool, a bit of a more comfortable ride. The reason I rented my vehicle is because I didn't want to put the miles on my lease. My boyfriend and I were going to see his mom up northern Indiana. And we stayed at her place. Till the 6th. I returned the car on the date of my original date of my reservation. When I get the the airport, there was no one to meet me with the returned vehicle. I filled out my pamphlet and had the keys inside of it, went to the counter and there still was no one there, which I thought was odd. So I put the keys in the drop box with the paperwork with the date and time. Over a week passed by and didn't think much of it until I saw my credit card statement and saw I had an additional $580 charge. I prepaid $103 and returned the car for what I set my reservation for. I played it calm and looked for my e receipt via email. Avis put down I returned the car 6 total days after my original reservation. But still I stayed calm and called billing, told them everything and said it was unusual for an airport not to have an representative there and I didn't understand why the misunderstanding why this mistake was made. I told them they had the milage correct but not the return date. The representative went on to ask if I have a hotel receipt and/or plane ticket to prove that I had returned the car. I told them no bc I live here and went up to my boyfriends moms house and stayed at her house. They then proceeded on to tell me that the investigation is having to be taken place. I said ok and I was still calm, till I got the email telling me that they are not going to refund my money due to lack of proof. I am now beyond furious is, I don't ever not just not return a rental without calling to notify them. Avis has stolen $580 from me due to their lack of staffing and losing paperwork!!!! read more

See all

Can I give negative stars? Had a reservation to pick up a car, airplane lands at 12:20am we go to the desk and they are CLOSED even though hours say open until 1am. Now we are stuck with 2 kids at the airport at 1am on a Wednesday. How about changing your advertised hours??!?!!!!!! Really, what do you expect us to do at 12:30am at the airport with 2 kids and no transportation??? Absolutely terrible and it's not like you don't know we are coming! We have a RESERVATION and our flight is arriving at the airport. read more

Horrible customer service! Get a car for my family for the week. Car smelled like marijuana really bad. Mention it to the kid at the counter and all they do is place a darn air freshener. When we get back from our trip, we check the car like we always do, and find a pill bottle with someones viagra prescription in it. Inside the bottle is baggy of both cocaine and marijuana. I drove around for a week with my 3 little kids in this car with a felony drug inside. When I bring the car back, I ask to speak to a manager, and Bobby comes over. He didn't seem to care at all. He takes a picture of my reservation and says he will file a complaint. Then he admits they only vacuum the cars they don't look under the seats or anything. Call customer service and am again blown off. Will never rent from Avis again! read more

Many years of traveling, never come across this - i have a reservation, but they are out of cars, only, I am not the only one!! At least 6 other people are sitting around waiting for car to arrive... clerks says to me... I have no idea how long it will be, your number 6 if you just want to wait? Point of interest... I was delayed an hour on the plane getting here... Must be the COVID huh??? read more

I hope I won't come back Louisville and get a car from Avis again. I reserved a standard suv and was offered a car. After being told I had to wait for an suv, I was soon given compact suv. After having the suv for 5min I noticed how dirty it was for it to be considered "ready" or "available". I contacted customer care and they were no help. I contacted the front desk at the airport and they didn't answer. So, now I'm stuck with a dirty rental for the next 4 days. read more

See all

Can I give it 0 stars? Reserved a car a week ahead. Business traveler. Avis preferred. Come in, and not only is there no Avis preferred, there are NO CARS. There are literally 40-50 pissed off people WITH reservations who can't get a car. How can they keep taking reservations if they have no cars? Sounds like a good class action lawsuit. read more

BEWARE! This company gave us a DIRTY car that had been in a WRECK and refused to give us any compensation. The bill was $588.00 and we asked for a lousy 15% off the total and they refused. NEVER AGAIN WILL I USE AVIS! read more

My husband made a mistake by booking a car in Lexington rather than Louisville. It happened because the airport in Lexington is closed at the moment for repairs to landing areas so we had to fly to Louisville instead. The woman at the Avis counter was absolutely no help at and was going to charge me double to rent a new car. My husband found my Avis number and rented me a car online ! Very poor customer service ! read more

Nothing like flying into SDF at 11:30pm to have all the Avis employees leave for the day. Why give them flight information if they are going to leave early. I can see why they are a failing business with practices like this. read more

TeeTee was amazing. my flight was cancelled twice and the rental car companies were closed until 9am. after telling her about my issue with getting to my destination she called her manager to open the counter early and saved my job... not literally but I was definitely in a jam. Thank you thank you thank you for going above and beyond to help this customer read more

They charged 150$ extra and sent a Amazon gift card for the remainder 265 refund what a joke . They should be 0 stars.

DO NOT rent from this car company. I was given a rental car with another person's VOMIT in the backseat. Upon finding someone else's bodily fluids in the car, I spoke to a representative who told me there was nothing they would do. I have continually called and called and tried to speak with representatives and supervisors and am just being jerked around by the company's employees who all tell me "there is nothing they are willing to do". ABSOLUTELY DO NOT rent from this horrible company. If I could give them a negative rating I would. Renting from this company was a huge mistake, and I 100% recommend finding a car elsewhere. read more