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    5 months ago

    horrible service and dirty cars change oil light came on , deflatted tires smearred windshield

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    Ask the Community - Avis

    Budget Car Rental

    Budget Car Rental

    1.0(4 reviews)
    10.6 mi

    Wish I could give them a zero…read more Booked online. Dropped off at the location, After approving deposit, was they cannot rent to me with a debit card because my using a debit card despite the high balance on the card doesn't "mean anything unless my score is 735 or over". Even asked other options and the greasy man working said "not in my cars". Went to Enterprise instead who provided great service and no hassles. Side note, business itself was dirty looking and looked like a run down former IHOP and just as unclean as if it hadn't been cleaned since.

    After ensuring that the location was open on the holiday weekend, I arrived to the rental car…read morelocation to find no employee present. Other renters had been there for over an hour waiting for an employee to arrive. As I was planning on traveling, I called customer support services and was told that both the location was closed and that we should wait for an employee to arrive. All of the other renters were experiencing a similar experience as none of us could get our rental cars. At the very least, signage should have indicated hours of operation if the location was closed or the online system should have rejected our reservations if the location was closed. If no one was present and the location was open, there should have been a better medium to contact someone with to resolve the issue. I had to cancel my reservation using a reservation specialist through my credit card company. While I'm grateful that I was able to be refunded and will get my money back within the week, my plans were completely disrupted as I was unable to get a car. I contacted corporate and I will not plan on using this location in the future. I will also encourage my peers not to use this location as no one should face this level of stress.

    Avis - carrental - Updated September 2026

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