The first time we came here my friend and I had a very friendly and easy experience renting 2…read morepaddle boards. No reservations and we still got to go. Great! Today I reserved two paddle boards for my husband and I. He's not a big fan but I talked him into it. The choices were for 2 and 3. We chose 3. When we arrived, everything was closed up. I was so shocked and disappointed. Based on the first experience, this was a complete 180. No message, text or phone call. We got dressed, sunscreened and were happy to get a break from a chaotic day. This was something that made me not trust this company again.

I came here with my kids and my mom. We looked forward to it all week and even planned ahead by…read moremaking a reservation. We got the life vests on only to be walked to the water and told the boat was on the wrong side and it was filled up with water. No other boats were available and my kids were so disappointed. At least they gave me a refund.

Awesome service and a very-very reasonable price. Home Depot charges twice for the same dump…read moretrailer. I rented a mini excavator - everything was in a good working condition. Ben delivered it and took it back when I was done. He was very prompt in returning phone calls and messages.

Great, newer construction rental equipment. Ben Cline works hard to get the equipment needed for…read morethe job.

Solid five star service every time I have been there…read more I Purchased a Stihl chainsaw here I've purchased a Stihl backpack weed sprayer. Came in for a few smaller items, every visit has been friendly professional and excellent customer service. This is a family run business which is a real rare thing in today's world. The Marysville area is blessed to have them

True Colors....PILCHUCK RENTALS and Owner Lance Brown , Marysville, WA...... BE WARNED of this…read moreplace! After 43 years in construction building everything from billion-dollar resorts and luxury high rises to small strip malls and everything in between as a Superintendent, and Manager for some of the largest General Contractors in North America I have learned a few things. One of those valuable truths is this: Smooth sailing doesn't show an individual's true colors and the same holds true for Contractor, Subcontractor or Suppliers etc. It's when things go wrong you learn their true colors. In the case of the latter, these true colors, good or bad, can always be tracked back to one chair. The captain of the ship, the CEO, President or Owner of the company sets the standard of care for the people / entities, customers he/she partners with in everyday and contractual dealings. This week I had the unfortunate experience of learning the "True Colors" of Pilchuck Rentals and their "Captain" Lance Brown. I will try to keep this brief and to the point and still get just the facts in. I rented a skidsteer loader and brush-cutter (US Mower QA60) from Pilchuck Rentals. The machine was delivered and the driver did a walk-around of their machine taking pictures and I did a video walk around...years of experience shows videos MUCH more effective. I used it for approximately 10 hours before the hydraulic pump / motor broke off the top of the cutter! I performed a post-event forensics on the machine and also viewed the delivery video. Pics and videos attached. One of the 4 bolts that held this high-torque motor on was missing prior to my using it. It was a rusted out hole with a broken stud inside. YES I missed seeing it at delivery. Never used one of these before and was excited to get going! There was also a "drilled and plugged" mounting hole on the other side of the flange. This is where a threaded insert was installed at an angle. (see figures) The top mounting plate corner had been cut out to accommodate this new hole location. This modification is not an approved fix per my discussion with the manufacturer's engineer at US Mower. I slid the motor back into it's operating position with the slot under the remaining bolt and it wobbles easily. this bots was red locktighted in so couldn't be turned. It was loose in my opinion when delivered. I called Pilchuck to report the issue and Lance, the owner, happened to answer the phone. I told him about the issue and he immediately started talking like it was my fault? I told him I had hit a rotted cedar stump in the middle of 14-16' high blackberries but nothing hard! I could pull parts of the stump off by hand it was so rotten. He stated...and restated 3 times to date, that the mower is not meant to hit stumps. I went to US mower's website and found that they are made to MAKE STUMPS. The website shows and states this machine is made for cutting up to 8" trees! There's also a video of them JUST cutting trees. So Lance is throwing out either uninformed or outright false statements. I drove down to the store and met Lance, introduced myself and gave a little background of my experience. I have been renting and responsibly using equipment over 40 years. Millions of dollars' worth over my career and never have checked all the motor mounts on what I rent! I showed him the pictures and he stated, again, that his guys would look at it and get back to me. Pilchuck has charged my card for the damage deposit and 2 hours of overtime because I used it for 10 hours. I called again today and Lance wouldn't talk to me. (Heard him in the background) and they gave me to someone else. He stated that "The Owner" will not refund the 300.00 and is using it to help pay for a new motor AND the reason is I told him I hit a stump. Also that I should have caught this missing bolt and modifications at delivery??? Also that the modified mounting must have been done by another customer...so they didn't see it? REALLY....they said this????!!! Where is the Service department sending these machines out when they come back with different colored bolt and a notch cut out of the plate on the critical mount on top of the potentially extremely dangerous machine?!?!?! The $300.00 is nothing....reatlly....the fact that this Owner of a local business would treat a returning customer this way is the issue. Being made to feel like a bad person is the issue. Seeing this local businessman have complete disregard for the facts, pictures, videos and still charging a customer out of greed, disrespect and complete disregard basic customer service and his customer's pocketbook is the issue....squeezing every penny out of a person's card he thinks he can get away with....is the issue. DANGEROUS. UNTRUSTWORTHY....UNPROFESSIONAL

Hertz equipment rental in Everett on McDougal is a clip joint. Aside from stalling my rental…read moreprocess with vague interruptions that had no bearing on the rental requirements they assigned a blemish on the hammer drill to me which I did not create. Finally, after three of the employees gathered to assess the blemish, they got around to looking at a photo taken of the tool pryer to my departure with it, and relented on their accusation. They charged $70.00 for two hours of my use of the tool. None of them would make eye contact with me as they pursued their shake down. Don't go there!!!!!

I'll keep it short and to the point- Great equipment…read moreGood people to work with throughout the transaction. I am a career construction professional. And so are these fella's. If you have questions just ask and they will help. Heavy Hauler Mark

Go with GSR, I wish we had. They changed us almost a grand for a 3-day rental. You can get a much…read morebetter deal if you shop around more- wish we had!

We went into Ace rental 10 minutes before they closed needing a 40' ladder to finish a window job…read more Todd not only rented us the ladder, but stayed late to allow us to return it because we weren't going to be able to come back to Snohomish tomorrow. You just don't find this kind of customer service anymore! Ace will definitely be getting all of our rental business in the future! Thank you Todd and crew for taking such good care of us! Sincerely, Bob and Tony

Rented multiple times here and have never had any issues. Always super helpful people working. Was…read moreworried based on the other reviews but they all seem to be very old.

PNW Gem thus company has all there equipment up and running smoothly and reliable.. not to…read moremention affordable. Employee treat you like family Been using this company for over 3 years . Big job and small job they are one.of the most reliable companies around..

Alberto was so easy to work with. Easy to get a hold of and was always available with any questions…read moreI had. Definitely renting from him again.