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    AYC Security

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    2 months ago

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    ADT - ADT couldn't help me turn the alarm off. Told me to Google it.

    ADT

    (105 reviews)

    Their service call fee minimum is that of a mechanic, even for doing something as simple as…read morechanging a battery. If you change the battery yourself, they say the equipment was tampered with and that's a separate fee. If you want to cancel your service, do it 30 days before your contract ends, otherwise they charge you for the next 30 days. I called when they told me to- June 19th, which was when my contract was set to terminate. They should have told me to call May 19th. Anyway, they're scheißers. Oh, and Tammlar Holloway is the RUDEST and most ignorant sounding representative. I would not want her representing my company with her lack of professionalism. When I asked to speak to her supervisor, she lied and stated she is the supervisor. After she hung up on me, I called back. She never answered, but what do you know... I got a supervisor and they had NO IDEA who she is. She also gave me some address that I could "write to if I wanted to speak to a manager". Stay away from them! Use a local company or a company that is NOT ADT.

    I contacted ADT in late June 2026 to obtain pricing for reactivating an existing ADT system in a…read morehome I had recently purchased. After several missed promised callbacks, an appointment was eventually scheduled for July 10. I specifically requested a phone call before the technician arrived, but no call was received. During the appointment, the technician initially explained that monitoring required a 12-month commitment. I declined to move forward under those terms. After speaking with a manager, the technician returned and presented what I understood to be a different arrangement that would allow my wife and me to evaluate the system before deciding whether to continue. Based on those discussions, I agreed to activate service. When I later contacted ADT to cancel service based on my understanding of the agreement, I was informed for the first time that ADT considered the account to be under a 12-month contract. This was not consistent with my understanding of the terms presented during the installation visit. Since then, I have made multiple attempts to resolve the situation through customer service, the cancellation department, and a formal written complaint. Unfortunately, I have not received a meaningful response and have been forced to escalate the matter through the Better Business Bureau and the Kansas Attorney General Consumer Protection Division. My advice to prospective customers is to carefully read every document, request copies of everything at the time of signing, and verify all cancellation and contract terms in writing before agreeing to service.

    Counter Intelligence Services - Located in the heart of downtown Fort Lauderdale... Call us today @ 954.764.7393!

    Counter Intelligence Services

    (6 reviews)

    I am very impressed with Darren. I was needing some legal documents served. He shared his…read moreknowledge and safety advice with me which was very important. He is definitely knowledgeable about this field and I highly recommend him! Thank you again Darren!

    Update!!! Not shocked to say still a ONE STAR review. Today I got a phone call (he called me twice…read moreafter I hung up on him) from the owner D. Epstein! I thought he would be apologetic about the phone call Saturday and try to rectify it but no! He was talking so fast I didn't know who he was because he was angry and yelling at me. I had to yell at him to tell him to slow down and say who he is. He told me to calm down and he'll tell me one more time that I better take down the bad review that I posted Saturday. Threatening me!! I figured out who he was when he said that and I said "oh you're the one from the phone call the other night"! So I told him "yes I wrote it because that phone call was rude". He then proceeded to say "oh you want to play"? So I said "yea I'll play and told him to F off" and hung up the phone. He called me again I didn't answer. What a stalker that threatens people over a bad review. Maybe learn some customer service, phone etiquette and bedside manners lol and you won't get a bad review. I blocked him and got a police report. Be careful who you try to come for D.E. You got the right one. This is Miami and I'm definitely from Miami. I'm not going to play with you.

    Fortress Security - Boca Raton Resort main gate

    Fortress Security

    (3 reviews)

    We had there service for 5 year. excellent customer service and great company to have for your…read moresecurity services.

    Facts: 1) Bought a system three years ago…read more 2) Harddrive failed three times in three years (Harddrives typically have a 3 year life) 3) Called for service. Was eventually called back to say "you don't have a harddrive problem". Service Tech named Jesus told me that he would come and take a look. 4) Jesus came to the house, started the unit, reformatted the harddrive without asking if it was OK to do this. (which obviously contained historical data, then loaded updated firmware. 5) I then complained that if the drive was able to work, I would have taken a backup, but was preached at the fact that Jesus had been in the business for ten years and that he knows what he is doing. He also interrupted me six times in a conversation I have recorded to tell me that I don't have a harddrive problem. 6) The following day the harddrive failed again - same error and I called to complain. 7) The next thing I got was an estimate to replace the harddrive and TWO repair calls for what should have been a warranted harddrive since it was the 3rd one in less than 3 years. 8) I said that I wasn't paying for the first trip where my data was erased and the unit wasn't fixed. 9) Then the Owner John wrote back and said that since I wasn't willing to pay for something I hadn't agreed to pay for up-front that I was no longer getting serviced by them. 10) I have subsequently replaced the harddrive and it works flawlessly. Another service company did this for half the price and gave me a 3 year warranty on the drive - which is customary. They suck. They used inferior products on my unit. They left me hanging as a customer. I wouldn't recommend anyone use them. Their motto is: Your home is your sanctuary, we are the security you can trust. I wouldn't trust them with anything.

    AYC Security - security - Updated September 2026

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