Appalling service from Ayrshire Schoolwear shop in Kilmarnock. Phoned to enquire about tap shoes that they don't stock in store but need to be ordered via their catalogue. I was happy to pay for the shoes to be ordered but obviously as they can't be tried on before purchase, I asked would they offer a refund if they don't fit and was told no, "not a full refund". Whatever that means. Obtaining any form of communication from this woman could be likened to obtaining blood from the proverbial stone. This is my second encounter with the very unhelpful female assistant. My first in-store enquiry was met with a standoffish manner and lack of interest in helping the only customer in the store. It's plain to see why the shop was devoid of customers when the customer "service" is so pitiful. read more