Outstanding customer service. From the first meeting to the finished product. Every member of this…read morecompany worked hard to make sure the product was delivered correctly and with care. The pictures speak for themselves.

Salesman Chris was great. Everyone great so far. Go out of their way to help. First class operationread more

This is the only screen guy that I will use. He's very professional, has fair pricing and is a true…read moregentleman. He also uses superior product.

Good overall job but extremely difficult to communicate with. Didn't understand or read initial…read morequote -- maybe he's too busy and needs an office manager? He responded quickly but thought we only needed a door instead of the entire entry lanai. Had to have him back to address a few concerns with the job. Details were overlooked. Have requested a hard copy of the final bill marked PAID via mail 5 times. Apparently it's too much to ask for because I still haven't received one. Not the way I'm used to doing business.

Wonderful company and wonderful caring employees. Took pride in their work. Owner came out to…read moreinspect crew's work. He wasn't happy with the way one panel looked (I thought it was fine) but he insisted to redo it and a day or so later a tech showed up and rescreened that panel. Great warranty. Sent a gift card afterwards with a substantial discount for any new work done in the future for us or to pass along to a friend. Who does that? Best company EVER!!!!!! Kitty Brooks

I was very happy with the time spent and professionalism during the consults with Amie (941)…read more786-2479 and with Tim who completed the installation of my screened entry way. I am pleased with the quality of the material as well as the dedicated workmanship. I chose the Longboat style and the No-See-Um screens.

Erick sent his crew out this morning to replace my aluminum and screen on the lanai along with an…read moreextra large dog door. They started at 9 and ended around 3 taking all the trash with them. Great job to the men on the job well done. I don't normally give a five star rating because I feel that there is always room to improve but I will give Erick a five star review.

Quick to respond and flexible with service date and time. Very professional and courteous. Erick…read morereplaced my screen panel in record time and it looks great!

Requested quote, obtained. Got a good number. Contracted with them in Feb 26. April we got a…read morepermit submitted, one week later the city needed corrections. Nothing was fixed. It's been now 3 months without any form of communication from this business. They went ghost silent. I've since disputed the charge against my credit card and am having to figure something else out. They do not answer questions regarding the project and whomever this John guy is, won't answer phone calls or texts. The secretary just mumbles nothing she can do.

Ron L. installed my cage and screen years ago, so when it came to rescreening, they were my first…read morecall. I got some other quotes, but a screen is just a screen, right? Regardless, Ron L.'s professional approach at this stage led me to select them for the job, and I did. They sent an email on Thursday that read, "Great news, we'll be on your job tomorrow." Okay...that works. And then a crew showed up completely unannounced at my home that evening at 6:30 because they were there to measure the job. Umm...didn't the "office" send you the specs? No...that's why we're here. Okay, strike one, and I sent a message to Ron and another company representative, and crickets.... The crew came back on Friday, Saturday, and Sunday to do the job. It's a good thing I didn't intend to use my backyard space for what should have been a one-day event (according to Ron L. and every other screening company I spoke with). And then the crew left on Sunday. No notice, no final report, no review with the customer...just drove off. Then I checked out the work and found that they ran the screening from one side of the lanai to the other. Had Ron L. bothered with any quality checks, that may not have happened. But they didn't, so now I had to address it, and I did. The crew made excuses and said that's how they did "rescreens." The same crew came back out the next weekend, fixed the problem that I (not the company) found, and again...drove off with zero notification. Then, 2 weeks later, I received the final invoice. So, of course, I asked the question again. How do I know the work was done to any kind of standard? So far, I have had to address every issue with the company and its crew. Here I go again, and I contacted the company. Only then did someone who said they were the project manager reach out to me directly (first time) to address my concerns. It's at this point that I told the individual (I'll leave your name out of it, but you know who you are) that I was disappointed in the company's ability to communicate to me what was going on. Of course, I again addressed the crew's attempt to shortcut the job, and the response I got was "they're lazy." So here we have a project manager (who doesn't know what it means to manage a project) who is diming out their work crews. They're only lazy because you are an ineffective manager. They offered an apology and only then said they would come out to review the crew's work and thus do their JOB. I offered my comments as constructive feedback and asked if they were willing to offer any additional concessions (other than an apology and acknowledgement that they need to do better). The response I got was that the work was done. Okay, fair point...but I had to do YOUR job and inspect the work. Ron L. has a terrific reputation for building cages, and I will likely use them again if I ever need a new one or a rebuild...but I simply can't trust them to do my screens, especially when they hire out subcontractors and don't follow up on the work. They lied to me and tried to deceive me. I can hope they can figure out how to transition their build expertise into their larger business plan, and remember that the customer (read the one who is paying the bills) should be your primary focus.

Toby responded quickly, showed up and did the job. The next day some parts started to come off and…read moregot worse everyday. I contacted Toby he responded initially and said he will come and fix it, however he never showed up and completely stopped responding to calls and texts. Not Reliable Unfortunately

From the owner: Recognized for devoted professionalism, integrity, and attention to detail. Toby Ray will bring…read moreyour screens back to life!

Gulf Gate Rescreening performed several services with excellence. At first I got an estimate to…read morerescreen my pool after the renovation, but then we decided to redo the decking and eliminate the screen. They were flexible at changing the service to removal. They did a fast and thorough job at the removal, and the cleaned up well. Later, when we were ready to replace the pool area gutters, the came through again. They first removed the old gutters and the metal "wrapping" around the facia. We discovered the wood rot was pretty bad and postponed the install. We looked around for carpenters to fix the facia and found a few 5-star rated ones. We also asked Gulf Gate who they recommended and it was one of the 5-Star people we found. These guys were great as well. They convinced me to use cedar instead of pressure-treated and that led to us cancelling a new install of the "wrapping" but Gulf Gate, who had no problem with the cancellation. Finally, they installed the 6-inch Super Gutters, which are extremely strong and designed to support a pool cage. We are not reinstalling a cage, but these are the only gutters that would go with the straight-line modern architecture of our house. They look great and are big enough to handle a hurricane (which also means they are a bit pricey). I definitely recommend this company!

The customer service and the quality of the finished work was outstanding. I needed to rescreen a…read moresmall lanai and contacted the company based in their excellent reviews. They answered the phone right away and had Jim reach out to me the same day to set a time for a walk through. He was very prompt, professional, and gave me a quote on the spot. He helped me select the screen and the work was performed while I was out of town. Just got back and the visibility of the Phifer, 18x14 fiberglass screen in charcoal is fantastic. I was worried charcoal color would impact the view because it was dark but in fact it absorbs the light with no reflection so the eye just sees past it. We had 25 years old screen that was threadbare, what a difference. I highly recommend this company.

This is a business you can't count on. The Friday after Hurricane Ian this company committed to do…read moreour screen repair. The following Thursday I received a text from the company stating they would not honor their commitment. So basically I ended up a week behind other folks that needed screen repair on the post-Ian lists being compiled by other screen repair companies. This is a poor, poor business practice exhibited by Total Aluminum...

Never showed up for the appointment, when my husband called he said the guy sounded asleep and made…read morea few excuses, but basically not a good business person. Maybe company is great and this guy, Jerry, is not a reliable salesperson. Who knows, we called based on the good reviews and wanted to stay local.

Overall a bad experience…read more We chose Commercial Residential Aluminum (CRA) for positive experience 10 years ago, with good CRA lanai cage still on our property. But this lanai extension and patio paver project was poorly managed administratively. This caused us issues and extra work/cost. The project was slow to finalize contract taking weeks; review delayed as CRA has e-mail domain issues; needed to correct several errors they made. Coordination for the patio paver work was weak. We had to direct obvious items ourselves, including connecting / continuing existing drainage (that was part of contract) and removing/reconnecting obsolete drain pipes; (all part of contract). Most concerning, CRA ordered the wrong pavers: initially attempted to place that blame to us, and only acknowledged the mistake when proven otherwise, our grey color choice in writing twice. This color issue finding occurred on paver installation day - 3 weeks into the project. We were told correcting the paver color would delay the project another 3-4 weeks for new paver delivery (an unknown). This was rough to hear after the job had already been put on hold by CRA merely because we asked to be included in any cost change requests. Trust in how they'd treat us now was low. CRA putting our job on hold caused distrust. Left us little choice but to proceed under pressure with the wrong color material. (I.e. Duress; wrong decision!) There was also no meaningful accountability for this paver error. We incurred significant out-of-pocket costs for trying to fix their error by staining, sealing, and the labor to correct the pavers. No compensation or acknowledgment was provided in the end. CRA denied helping or paying the labor needed to do the project (that's the real cost). But glibly advised they'd pay for the bottle of stain. These communications have been awkward to say the least. To elaborate on CRA change-order handling: Our project was paused for a week (put "on hold" by the office manager until we Docusigned agreement to pay) solely because we justifiably requested to be included in any change order discussions / cost increases and receive proper documentation. They states ours is a "retail job" and we did not warrant being included; charged an additional $450 related to the footer digging / stump hole filling work that was double billing. Disappointing because prior guidance from CRA was that the trench could remain as-is. We had already a paid other contractors for this added work so did pay double. We asked for a copy of that $450 invoice or payment of that invoice. They denied providing it to us which is suspect. The final bill has been sent to us by CRA with out this. Paver install was via a subcontractor too I found issues with footer to paver connections that would have caused large delays if not seen. Later undercut landings I had to repair myself. We waited for a week for the paver team to finish the sanding pavers (it took 45 only minutes); but this delay negatively impacted other work we tried to accomplish such as the color issue - not allowing us to get labor help. To their credit, the aluminum cage installation itself was well done - final inspection quality was lacking. It required follow-up work was done well. DO FULL INSPECTIONS! Overall, this project involved poor communication, lack of coordination, and questionable billing practices. Operationally the team did follow through swiftly to address the inspection concerns and minor issues observed after job completion and we appreciated that very much. Not the level of professionalism we expected. Rating 2 is based on not trusting the company, being boxed in by CRA on decisions that we ultimately regretted. It should be a 1. But the ops team tried hard. Final: CRA just wanted their money. HOW they operated seemed less important than getting STUFF DONE. Photos : tan pavers vs requested charcoal grey. cage install with dyed pavers (first of several tries to fix ourselves). door kick panel popped open. Inspection findings.

We recently used CRA to complete our lanai extension. These people were great from start to…read morefinish.They are professional, respectful and friendly. They explained the process thoroughly and made sure we were comfortable.We would like to thank Scott, Holly,Josh, Tito's crew and everybody else involved in the completion of our lanai. We are very satisfied with their service and products.