Siena is a gorgeous city in the Tuscan region of Italy, rich with tradition, food and majestic…read morelandscapes and architecture. We spent an amazing two days and one night at I Terzi di Siena which is a beautiful place to really absorb the allure of Siena. I Terzi is conveniently located near Piazza di Campo (Campo Square), which is the center of town. A cool makeshift horse race is held in the Campo once a year. I Terzi is located in one of the tallest and oldest buildings in Siena and offers its guests breathtaking views of the Sienese rooftops, Cathedral and magnificent sunsets. We had the pleasure of viewing a glorious sunset from the terrace while drinking wine and hanging out with a couple from Australia and another from Germany. From the terrace, one can admire the Torre del Mangia (Mangia Tower), the Siena Cathedral, the Basilica Cateriniana San Domenico (Church of San Domenico) or just gaze off and lose yourself in one of the best views in all of Siena. The rooms are all recently renovated and furnished quite pleasantly. We shared bathroom in the hall with another room but we never had an issue with availability. It's like a fancy hostel for grown ups. . I Terzi di Siena also has a fully equipped kitchen, living room and a free wi-fi connection in every room. It's very easy to feel at home here. We had a spectacular time at I Terzi di Siena and can definitely recommend it to almost all travelers. Due to the nature of this historic building, it does not have an elevator (lift). So we caution that if you have difficulty traversing up five flights of stairs, then this is not the spot for you. Most people can make it up just fine. They do offer assistance with luggage, but make sure to let them know in advance so they are around to assist you. Their reception is only open during certain times of the day, so plan ahead. That said, if you do not mind a little work out, this is a very comfortable, centrally located place to stay with literal heavenly views that will make it well worth it.

Staying at Terzi Di Siena was one of the worst experiences I have ever had at a hotel. Because of…read moretheir poor communication, and misinformation regarding check in/out, we are now stuck paying $300 in parking tickets they said they would take care of. The fine print on their site says. "The property is located in a restricted traffic area. Guests can access this area for free for 60 minutes, for loading/unloading of luggage. Please contact the property for further information". Following this inforamtion, we drove to the property, dropped off the luggage (parked for no more than 20 minutes), gave our license plate number to the hotel, and did the same for picking up our luggage. Fast forward 2 months, we receive two tickets from the Siena Police department, totaling $300. This place had given the police station the wrong license plate numbers. Their first response was "No problem, we will take care of this for you" However that did not happen. They did not take care of it, stopped responding to our calls and messages and we are now stuck paying for a $300 ticket. I would not stay here or trust this place, despite the other reviews written.

My wife and I stayed here with another couple. The experience has been outstanding. The food is…read moreexcellent and the service friendly. We will definitely be back for more! Try the house wine and enjoy a bottle on the patio with excellent views!!

This is our third night here at Tenuta Lupinari and it is lovely. A beautiful place to relax and…read moreenjoy Tuscany. This family owned property has a variety of options for lodging, their own wine and olive oil from their vineyard and grove and close access to many beautiful towns to explore. The meals are delicious, the family is so gracious and I cannot say enough good things about it. We are staying in a room (they have apartments for larger families) and it is spacious and very comfortable. Stop here on your travels, you will not regret it.

We arrived in Italy in a heat wave and spent a delightful week in a house in Val D'Orcia before…read morearriving to stay in two yurts at La Prugnola. We slightly dreaded the transition to camping, and felt we'd done things in the wrong order. We couldn't have been more wrong. The yurts have been recently shipped from Mongolia and are painted like gypsy caravans. Ours had 90 wooden spokes and was truly beautiful, especially at night. It had the most comfortable of beds, a day bed/sofa, and good hanging and cupboard space. Each yurt has its very own clean and well appointed bathroom, and you can hire a small fridge. The yurts are situated high above sea level and catch the breeze coming off the sea. In the evening they cool quicker than the buildings. There is a wonderful view of the sunset from the communal cooking area. Overall we found he yurts to be MORE luxurious than the house had been. And best of all were the breakfasts provided by La Prugnola - delicious fruit, salami and cold meats, heavenly bruschetta made by Sylvia, and coffee on tap. Marina and her sister couldn't not have been more helpful, and told us about places to swim, eat and visit. While here we visited Florence by train (only advisable if you set off early unlike us!) and Elba by boat and had many memorable swims. Too much to do in one week. We shall be back! Can't recommend highly enough.

If you are looking for a Tuscan holiday in blissful surroundings, a pool to relax by if it's too…read morehot or a hot tub just to enjoy, this ticks every box. If you enjoy country living with beautiful scenery this is a must.

My wife and I have just returned home from our second holiday at Villa Centopino - we had a…read morefortnight there both last year and this. What can I say? Overall it's probably the most relaxing, enjoyable and restful place I've ever been to on holiday. The setting is stunning, surrounded as it is by breathtaking views of the Tuscan hills - all the more enjoyable for watching tremendous thunderstorms traversing the countryside on the other side of the valley from the comfort of Centopino's patio - while we didn't get a drop of rain. The villa is very comfortable with everything you'll need to make your stay as convenient and restful as possible - and you must experience at least one sunset from the hot-tub - it's beautiful. If you want to start the day with something to get the heart pumping, simply jump in the pool - you'll instantly know what I mean. It has to be acknowledged that the villa is fairly remote and a car is probably a must. That said, for days when you really don't want to drive anywhere, there are some beautiful walks to be had from the villa - not least around the villa's own garden, olive grove and surrounding fields. When you fancy a drive then Volterra, Siena, San Gimignano, Florence, Pisa - the whole of Tuscany is within reach and even places like Montepulciano are do-able. It used to be the case that if you wanted to eat out in the evening then you had to drive over to somewhere like Radicondoli (to La Pergola - superb) or elsewhere for dinner. Not any more. The newly opened Diavolo Rosso, run by Stefano and his charming wife, is fantastic. Their hospitality is exceeded only by the quality of the food - their peppered steak is mouthwateringly tender and full of flavour and their Cinta Senese is Tuscany on a plate. And it's literally 2 minutes from the villa down the road towards Castelnuovo. Stefano regularly has friends dropping in for dinner - get into a conversation with them over a glass or two of the local vino (and maybe, as we were lucky enough to, meet the guy who actually produces it), share their locally produced cheeses and meats, and the evening just evaporates in a way that typifies the appeal of Italian hospitality and 'la dolce vita' that keeps us going back time and again. But the real jewel in the crown of Centopino is undoubtedly the owners, Gina and Franco. It's difficult to overstate the warmth of the welcome they give you. The fridge full of basics on arrival, the almost daily gifts of wine, eggs, cakes (baked by Gina - will you marry me?) etc. Nothing is too much trouble for them because, quite simply, they care passionately about where they live and they want to share everything about it with their guests. (And if, as we did this year, you have any little difficulties - in our case dental problems - they're a God-send with their local knowledge and contacts.) I could go on - but you've probably got the gist by now. Will we go back? Does il papa have a balcony?

STAY AWAY FROM THIS PLACE!!!!!!!!!!! This is very bad…read morecompany to deal with. We reserved an apt . from them and when we got there to the apt. there was a problem with the ac so we called the company at 5pm, and were told that the owner would come and fix the problem. We went out to dinner and we returned the ac was still not fixed around 930pm. We called the after hours emergency number and spoke with the lady, she said that the owner would go the next day to fix. By that time all the electricity was out so we called back, the lady said the owner would go out the next day. Needless to stay we could not stay in a room with out ac or electricity, so we had find another hotel at 10pm. We found one and moved all our stuff to new place. I emailed the co. no response, I emailed booking.com and informed then. 1 hour later booking.com says that we were a no show so they are going to charge me a cancellation fee. I have emailed think florence and no response. Now I will have to deal with my cc co. Very bad business practice.

We rented a one-bedroom apartment from Apartments Florence for 10 months in the centre of Oltrarno…read morein Florence. We are both professionals working remotely, and we looked for a place we could live peacefully and enjoy everything Florence has to offer. It's fair to say, the apartment we have rented was nicely done and had a terrace with a great view. Sadly, for month's we experienced a flurry of incidents involving various malfunctions, breakages, unpleasant correspondences, lack of respect for our privacy, culminating in (completely unjustified) legal threats from AF. Firstly, the apartment was advertised as being 'on third floor'. However, it was in the attic, 77 steps up - so more like 5th floor. Which is clear misinformation. Secondly, the apartment was not properly cleaned when we arrived, it was very dusty, as if nobody had checked it before our arrival, and there was broken glass on the terrace, which we cleaned ourselves. Thirdly, the washing machine was out of order for 2 weeks since the beginning of our arrival. AF took a fair amount of time to fix it and never apologised for the inconvenience. The internet was not working properly for our last month (June) and it stopped completely for the last week all together when we were organising our return back to the UK. AP failed to fix it or reimburse us for the inconvenience. The roof window in the bathroom, not only didn't open from day one, but also was leaking when it rained. We reported it immediately (when we noticed back in September), but it was not fixed until the end of November, forcing us to endure cold water leaking on our heads while using the bathroom. Electrics in the flat were failing through the whole autumn and winter, lights were flickering, the gas alarm beeping, and safety electric fuses going off leaving us without electricity through the night on one occasion. Upon inspection by electricians, melted wires connected to one of the light fittings were discovered inside the wall. AP ignored our enquiry to provide valid EICR (Electrical Installation Condition Report) or Italian equivalent that assesses the safety and condition of a property's existing electrical wiring. On top of that, throughout September, May and June, when temperatures in Florence reached 40 degrees, AC in the flat was barely sufficient. In addition to the above, the manner with which AF dealt with the correspondence and our day to day enquires, was to say at least, unprofessional on many occasions. Despite of us always paying the rent and utility bills on time, replying to all their requests and doing our best to allow all technicians attending the flat, AF did not always show a similar level of curtesy. They did not inform us about the owner putting the flat on a market - we found out by accident when they brought people round in the middle of our working day! Imagine, complete strangers entering your place when you are in the middle of the online meeting! Despite our concerns, viewings continued, the subject of any discount or reimbursement for our inconvenience, was never even considered by AF. Finally, when we firmly said no to someone attending the flat when it was inconvenient for us, they pushed without any scruples threatening us with a legal action. At the end of our tenancy, when we left the flat before the end of the term, we cleaned it spotlessly, paid all final bills before time and asked them kindly to return our deposit asap but were told the contract allows them to be withheld it for another 30 days. When they did finally return it they had inexplicably deducted €160! Regretfully, we would not recommend renting a property through Apartments of Florence.

My daughter had a very disappointing semester stay in the Buontalenti Exclusive apartment. While…read morethe apartment was nice and as pictured in the online photos, there was a MAJOR mechanical disruption in the apartment for over 6 weeks of her stay! A very loud, high pitched drilling noise that CONSTANTLY came from the HVAC unit. My daughter and I contacted the agency over and over, and the noise was NEVER repaired. It truly was torturous. My daughter was given the run around for weeks and weeks and kept being told parts were ordered and mechanics were going to repair the noise. I called and emailed from the US dozens of times and never communicated with the same person. I asked to speak with the owner and this was never allowed. Their attitude was "this is beyond our control" and all we can do is"strongly urge" the owner to repair the noise. At exam time when it became obvious the agency had no intention of helping my daughter, I asked for her to use another nearby empty apartment to study and sleep. At first this request was completely denied despite all she had suffered for weeks. After a few days, they said she would have to completely move out of her present apartment into the new apartment during finals. Mind you, this was with only a week left of the lease. After all of the inconvenience and complete failure to help in any way or offer any solution for my daughter,, I asked for a fair credit on the rent (which was over $3500 a month). All they offered was a $150 credit on the already sky high utility bills. I stated this was not acceptable for the months long unlivable condition, and they seriously did not care and offered nothing else. Please take my advice and do NOT rent from this poorly managed agency. Don't let the nice photos online fool you- if anything major goes wrong in the apartment, they will not follow through with repairs. Several of my daughter's friends also rented from Apartments Florence and also had serious maintenance issues. One friend went without hot water for over 2 weeks. My security deposit also wasn't returned within the 30 days specified in the lease, and I had to contact the agency several times inquiring about the refund. I'm sad to say that this agency seems to take advantage of American students.

Would not recommend. Great location, but the landlord is a jerk, the rooms are essentially dorm…read morerooms, the kitchen is tiny and barely has anything in it, one of the bathrooms has a broken and rusted shower, and the rooms are not nearly as big as the picture suggests. Don't do it to yourself.