I booked Borgo San Luigi expecting a four-star Tuscan experience, but what I encountered was a poorly maintained property that did not match its advertised standard.
Our room was in unacceptable condition: mold in the shower, peeling paint, water damage, crooked shelves, cracked door frames, mismatched and scratched furniture, flickering lighting, an improperly hardwired hairdryer, and a weak, inadequate AC unit with gaps in the door letting in bugs. Even basic maintenance around the property was neglected--such as squeaking lounge chairs at the pool that made relaxing outside unpleasant.
The dining experience was just as disappointing. The food and drinks were subpar, service was slow, and when I politely sent back a poorly made cocktail, the bartender came out to lecture me rather than fix the problem. We observed other American guests leaving out of frustration, while others seemed to receive better service.
I sent the hotel a detailed complaint with photos documenting these issues. The response I received ignored the specific problems and implied the issue was simply that I "couldn't enjoy" my stay. As a result, I have had to escalate this as a misrepresented property with my credit card company.
Borgo San Luigi is not delivering the quality or professionalism of a four-star property, and until significant improvements are made, I cannot recommend staying here. read more