Just got back from vacation and half way through doing laundry, my dryer stopped working. Called…read moreLane's and they were able to come out in a few days and showed up at the beginning of my time frame. Mason, the technician, was able to identify my problem and fixed it in under an hour. He was courteous and professional. Highly recommend using Lane's if you need an appliance repaired!

we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.

Zero if possible. As a long time, loyal customer, I am disheartened and frankly disgusted by the…read moreway I've been treated the last month. Yes, month! I ordered a product in-store, at the same time as purchasing other items and the employee said I'd receive a call or email in a couple weeks once the item had shipped. After a bit passed the time I hadn't heard anything so I stopped in to check in on it. To both of our surprise, and mistake, we saw and realized the order had a delivery date of the year 2027. I asked if it was real, or a typo, or something that could be addressed and fixed. Then he checked for it online, and the item and all its variations were gone, even the corresponding sku number was attached to a different item all of a sudden. He was unsure and was eager to help, get more information from the vendor. He notated my contact info, and said he would get back to me soon. Almost a week later, I was called and told the item was no longer available to Menards, and that I would need to be refunded for it. I said okay, but that I had just had foot surgery literally 2 days ago, and that I would be in for the refund as soon as medically allowed to be up and on my feet again. Since then, that Menards store has called me EIGHT times, leaving voicemails asking me to come in for the refund, it had only been a month. I let them know I had an appointment that week and would then know better when I could make it in. She was insistent I come in, to which I asked why it was so urgent I rush foot surgery recovery to come in for an error in your system. It was said to me that the paperwork was cluttering up the work area and needed to be cleared up. Are seriously expecting me to believe a big box company of your stature doesn't have filing cabinets or proper processes to keep paperwork in order? I went in yesterday to get the refund, however I was denied the refund of the money I paid because the card I used was no longer active- it had expired. Credit and debit cards all come with expiration dates that are enforced and are out of the cardholder's control. So, I was told that basically, my money is being held hostage and the refund was available as store credit only, regardless of the receipt in my hand or the base error being of your cause. This is wholly unacceptable and certainly feels not legal at all. I am prepared to provide the dates and times of the phone calls if necessary. Monica and Roland are the unhelpful and disrespectful managers of the south Lansing, Michigan store, #3158.

First time at this location. We found it to be better staffed than the Novi location we go to…read more Customer service was pleasant and helpful. The Christmas area was tidy although not everything was correctly labeled on the shelves for the Christmas items. We were easily able to find a team member to ask questions to. There seems to be more of them at this location as well as more lanes open. All in all our shopping experience was a good one. I would definitely return to this location in the future

Good communication and scheduling. Prompt appearance as scheduled. Quick effective repair. Fair…read moreprice.

I could not recommend this business enough. We worked with Chris and he came to our house Wednesday…read moreto diagnose an issue with our fridge. The part was supposed to come on Friday, but it didn't. Rather than rescheduling, he is personally driving out of town to get the part to make sure he can fix it today. 10/10 recommend these guys.

Last week, my 18 month-old refrigerator started making a loud noise at varying intervals. I called…read moreDick's Appliance Service and within 24 hours, Rob was at my door ready to look into the problem. Within 30 seconds of his arrival he diagnosed the problem as ice on the freezer fan (my words not his). Within 7 minutes he had the problem fixed. His work was immaculate, professionally, and of the highest quality. If you have an appliance in need of service, you will not find a better company to go to than Dick's Appliance Service. Quick, professional, and incredibly reasonable fees. Truly, Plato's idea of an Appliance Service provider.

Rob saved the day. My banshee dryer was driving me (and my poor neighbors) insane and I just…read morecouldn't take it anymore! Called on Thursday, respond Friday morning, and Rob was there Monday afternoon to fix it. Extraordinarily polite (even took off his boots without asking) and just a pure professional the entire time. Fixed the squeaky wheel with a three month guarantee. Thank you for bringing some blessed silence back into our lives. Highly recommend!! Don't grit your teeth and pray that the noise will stop. You have suffered enough - call them now!!

I went into the store today and bought some screws for some furniture. I'm making while installing…read morethe screws. Two of the heads snapped off now I'm stuck with wood and is virtually useless that are spent countless hours and doing. Bottom line as I called the store and discussed it with a manager, "James" I expressed how pissed I was normally I do not buy my stuff from Lowe's. I go to Home Depot and James is the reason why I go to Home Depot. I do not need somebody treating me this way talking to me like I'm stupid telling me to go out to Johnson's lumber and ask them for help instead of his dumb ass manning up and seeing if he can help. I don't go to places because of the product they sell. I go for the staff and how they can be of assistance.

purchased vanity light for elderly woman__so difficult to install__finally got it workingread more

I ordered a part for my frig last week. It was supposed to be a temperature control but instead…read morethey ordered a little plastic button about the size of my thumb for $ 67.00. I drove 2 and a half hours to pick up that part when they called to say it was in. Once I saw what they got me he showed me the sign on the wall about no refunds on special order parts. Of course I ordered it over the phone, they never told me about their policies. He said he would credit me towards the actual part I needed except that part was back ordered, too bad. I've bought parts there in the past, but no more !!

Great service, I called up to see if he had the part for my gas stove. He helped me find the model…read morenumber even though I didn't know where it was and got the part. He had it ready and waiting when I drove there.

I went to pick up an online order today and had a very disappointing experience with Todd. We used…read morea virtual card to place the order and showed him the card details along with valid ID. Everything matched, but he insisted a physical card was required--even though nothing in the ordering process mentioned this. He also claimed online orders "aren't connected to his store," which makes no sense in 2025 when everything is digital. Instead of trying to help or offer alternatives, he simply told us to "call online," even though their online department wasn't open yet. Because of Todd's unprofessional and outdated approach, what should have been a simple order pickup turned into a frustrating waste of time. What's even more concerning is that Todd still makes photocopies of physical credit cards and staples them to orders--meaning stacks of customers' CC numbers are just sitting around the store. That's not just old-school; it's a serious security risk. We've been customers for 30 years, and after this experience, we won't be returning. Once their separate online store opens, we'll be canceling entirely. If you're an online buyer--beware. There is zero mention anywhere that virtual cards aren't accepted, nor that a physical card is required for pickup. If I could give zero stars, I would. Extremely disappointed in the lack of empathy, outdated policies, and complete absence of common sense.

Service sucks. Williams really truly only cares until your check clears, but have absolutely no…read moreinterest in helping you with the inevitable issues that come up with every project. Seriously, they have one job to do as a middle man, and that is to try to help you the customer. But they have no interest in going back to the manufacturers other than placing an order with your money to generate their commission. We regret not going with McDaniels or one of the other competitors. Williams quality of materials is only so-so , and they're customer service is the pits. And their price is really comparable. Shop around!!

Good service. I see older reviews on here mentioning rude staff but that was not our experience in…read morestore or with delivery team. Happy with our kitchen table set and bedroom set. Good selection. Good value too on furniture. Haven't shopped any appliances but I plan on coming back again to see dining room furniture.

I guess it's a COVID thing but appliances are REALLY hard to come by. We got lucky at American…read moreFreight. We needed two identical 18" dishwashers and called from an ad on the Internet. Turned out they only had one of that model but their sales rep, Gosha, was able to find another unit they had in stock that fit our needs even better. Long and short, we got what we needed from American Freight, on the day we needed it, and every promise made was kept. I've installed one of the two already and it's working great. We saved about $400 overall and got a 3 year warranty on both. Big Box retailers couldn't get them to us until mid November and we likely would have paid more than full price for them. Thanx for all your help Gosha. :-)

Two stars only because we like Bernie, our sales guy. He was great…read more We ordered a dining set back in 2023. It came and we thought the color seemed off but we figured sometimes hard to gauge how a table will look based on a small sample. So we carried on. Didn't love the table but also didn't hate it. But we were very aware it didn't match our kitchen cabinets that we matched up the sample with. Fast forward to this summer when we decided to order a coffee table, an end table and entry table in the exact wood and finish as the dining table because with an open concept living concept the last thing we wanted was to to add another shade of wood to the layout. It was already off given the difference in the shade of the table vs our cabinets, which was supposed to match or at least be close. Everything was ordered to match. Yay! Then they deliver the coffee and end tables and they are the EXACT color of the original sample we used to decide on our dining table but definitely NOT the color of the dining table. We loved it but it confirmed-something/someone messed up our dining table finish. They sent out someone to take pics after we reached out.. It's obvious. After a few weeks we then hear there's nothing they can do. Sooo, they mess up, offer no explanation (or even an apology) and....that's it? Very disappointing. At the very least, own your mistake. You're better off at IKEA where you'll know the furniture matches.

As an Okemos native and firm believer in shopping local, it is unfortunate that my experience with…read morethe Pilgrim House was a bad one. I purchased a Bassett leather sofa and reclining chair as well as the extended warranty for both pieces the end of August. 2023. By May 2024 the finish on both pieces of furniture was starting to peel and a stitch coming loose on the seat of the sofa. I contacted the warranty company sending close up pictures. I was told that this was "clearly a manufacturer's defect" and to contact Pilgrim House, which I did immediately. A home visit was scheduled a few weeks later to have someone from Pilgrim House repair department view the pieces. A couple of weeks after the home visit I received a call saying they were contacting Bassett about the problem. Another 3-4 weeks later after my numerous attempts in to find out if Pilgrim House has heard anything I was told they would contact me. Finally at the end of August 2024 I received a call from the Pilgrim House repair department saying Bassett would not do anything more than send a tube of paint to color in the areas that were peeling. I then asked to speak with the owner of Pilgrim House. He returned my call me a few days later. After expressing my shock and displeasure with the proposed resolution, he told me there was nothing more he will do. I asked if he would be satisfied with that answer. I reiterated that the problem started so soon after delivery and I purchased the extended warranty, I was told by the owner in a most unprofessional way that there was nothing else he was going to do. Obviously customer satisfaction was not a priority. It took almost 2 months for Bassett to send the paint and then wait for the repair visit where the paint was applied and the loose stitch fixed. I WOULD NOT recommend Pilgrim House and DEFINITELY would not recommend buying the warranty unless you use knives and sharp tools while sitting on the furniture as that would have been covered.