Menards doesn't believe disabled adults need mobility carts. The store in West Lansing, MI has…read moreonly one operating cart! Of course it is always in use. They are very disrespectful of disabled customers. My husband had to walk through the store for needed items despite being in pain. We've complained before without any action taken by the store. They harassed us about receipts from the pickup area. They treat you like a criminal! Don't shop here.

Zero if possible. As a long time, loyal customer, I am disheartened and frankly disgusted by the…read moreway I've been treated the last month. Yes, month! I ordered a product in-store, at the same time as purchasing other items and the employee said I'd receive a call or email in a couple weeks once the item had shipped. After a bit passed the time I hadn't heard anything so I stopped in to check in on it. To both of our surprise, and mistake, we saw and realized the order had a delivery date of the year 2027. I asked if it was real, or a typo, or something that could be addressed and fixed. Then he checked for it online, and the item and all its variations were gone, even the corresponding sku number was attached to a different item all of a sudden. He was unsure and was eager to help, get more information from the vendor. He notated my contact info, and said he would get back to me soon. Almost a week later, I was called and told the item was no longer available to Menards, and that I would need to be refunded for it. I said okay, but that I had just had foot surgery literally 2 days ago, and that I would be in for the refund as soon as medically allowed to be up and on my feet again. Since then, that Menards store has called me EIGHT times, leaving voicemails asking me to come in for the refund, it had only been a month. I let them know I had an appointment that week and would then know better when I could make it in. She was insistent I come in, to which I asked why it was so urgent I rush foot surgery recovery to come in for an error in your system. It was said to me that the paperwork was cluttering up the work area and needed to be cleared up. Are seriously expecting me to believe a big box company of your stature doesn't have filing cabinets or proper processes to keep paperwork in order? I went in yesterday to get the refund, however I was denied the refund of the money I paid because the card I used was no longer active- it had expired. Credit and debit cards all come with expiration dates that are enforced and are out of the cardholder's control. So, I was told that basically, my money is being held hostage and the refund was available as store credit only, regardless of the receipt in my hand or the base error being of your cause. This is wholly unacceptable and certainly feels not legal at all. I am prepared to provide the dates and times of the phone calls if necessary. Monica and Roland are the unhelpful and disrespectful managers of the south Lansing, Michigan store, #3158.

Good communication and scheduling. Prompt appearance as scheduled. Quick effective repair. Fair…read moreprice.

I could not recommend this business enough. We worked with Chris and he came to our house Wednesday…read moreto diagnose an issue with our fridge. The part was supposed to come on Friday, but it didn't. Rather than rescheduling, he is personally driving out of town to get the part to make sure he can fix it today. 10/10 recommend these guys.

Last week, my 18 month-old refrigerator started making a loud noise at varying intervals. I called…read moreDick's Appliance Service and within 24 hours, Rob was at my door ready to look into the problem. Within 30 seconds of his arrival he diagnosed the problem as ice on the freezer fan (my words not his). Within 7 minutes he had the problem fixed. His work was immaculate, professionally, and of the highest quality. If you have an appliance in need of service, you will not find a better company to go to than Dick's Appliance Service. Quick, professional, and incredibly reasonable fees. Truly, Plato's idea of an Appliance Service provider.

Rob saved the day. My banshee dryer was driving me (and my poor neighbors) insane and I just…read morecouldn't take it anymore! Called on Thursday, respond Friday morning, and Rob was there Monday afternoon to fix it. Extraordinarily polite (even took off his boots without asking) and just a pure professional the entire time. Fixed the squeaky wheel with a three month guarantee. Thank you for bringing some blessed silence back into our lives. Highly recommend!! Don't grit your teeth and pray that the noise will stop. You have suffered enough - call them now!!

I went into the store today and bought some screws for some furniture. I'm making while installing…read morethe screws. Two of the heads snapped off now I'm stuck with wood and is virtually useless that are spent countless hours and doing. Bottom line as I called the store and discussed it with a manager, "James" I expressed how pissed I was normally I do not buy my stuff from Lowe's. I go to Home Depot and James is the reason why I go to Home Depot. I do not need somebody treating me this way talking to me like I'm stupid telling me to go out to Johnson's lumber and ask them for help instead of his dumb ass manning up and seeing if he can help. I don't go to places because of the product they sell. I go for the staff and how they can be of assistance.

purchased vanity light for elderly woman__so difficult to install__finally got it workingread more

I ordered a part for my frig last week. It was supposed to be a temperature control but instead…read morethey ordered a little plastic button about the size of my thumb for $ 67.00. I drove 2 and a half hours to pick up that part when they called to say it was in. Once I saw what they got me he showed me the sign on the wall about no refunds on special order parts. Of course I ordered it over the phone, they never told me about their policies. He said he would credit me towards the actual part I needed except that part was back ordered, too bad. I've bought parts there in the past, but no more !!

Great service, I called up to see if he had the part for my gas stove. He helped me find the model…read morenumber even though I didn't know where it was and got the part. He had it ready and waiting when I drove there.

I went to pick up an online order today and had a very disappointing experience with Todd. We used…read morea virtual card to place the order and showed him the card details along with valid ID. Everything matched, but he insisted a physical card was required--even though nothing in the ordering process mentioned this. He also claimed online orders "aren't connected to his store," which makes no sense in 2025 when everything is digital. Instead of trying to help or offer alternatives, he simply told us to "call online," even though their online department wasn't open yet. Because of Todd's unprofessional and outdated approach, what should have been a simple order pickup turned into a frustrating waste of time. What's even more concerning is that Todd still makes photocopies of physical credit cards and staples them to orders--meaning stacks of customers' CC numbers are just sitting around the store. That's not just old-school; it's a serious security risk. We've been customers for 30 years, and after this experience, we won't be returning. Once their separate online store opens, we'll be canceling entirely. If you're an online buyer--beware. There is zero mention anywhere that virtual cards aren't accepted, nor that a physical card is required for pickup. If I could give zero stars, I would. Extremely disappointed in the lack of empathy, outdated policies, and complete absence of common sense.

Service sucks. Williams really truly only cares until your check clears, but have absolutely no…read moreinterest in helping you with the inevitable issues that come up with every project. Seriously, they have one job to do as a middle man, and that is to try to help you the customer. But they have no interest in going back to the manufacturers other than placing an order with your money to generate their commission. We regret not going with McDaniels or one of the other competitors. Williams quality of materials is only so-so , and they're customer service is the pits. And their price is really comparable. Shop around!!

Good service. I see older reviews on here mentioning rude staff but that was not our experience in…read morestore or with delivery team. Happy with our kitchen table set and bedroom set. Good selection. Good value too on furniture. Haven't shopped any appliances but I plan on coming back again to see dining room furniture.

I guess it's a COVID thing but appliances are REALLY hard to come by. We got lucky at American…read moreFreight. We needed two identical 18" dishwashers and called from an ad on the Internet. Turned out they only had one of that model but their sales rep, Gosha, was able to find another unit they had in stock that fit our needs even better. Long and short, we got what we needed from American Freight, on the day we needed it, and every promise made was kept. I've installed one of the two already and it's working great. We saved about $400 overall and got a 3 year warranty on both. Big Box retailers couldn't get them to us until mid November and we likely would have paid more than full price for them. Thanx for all your help Gosha. :-)