Two stars only because we like Bernie, our sales guy. He was great…read more We ordered a dining set back in 2023. It came and we thought the color seemed off but we figured sometimes hard to gauge how a table will look based on a small sample. So we carried on. Didn't love the table but also didn't hate it. But we were very aware it didn't match our kitchen cabinets that we matched up the sample with. Fast forward to this summer when we decided to order a coffee table, an end table and entry table in the exact wood and finish as the dining table because with an open concept living concept the last thing we wanted was to to add another shade of wood to the layout. It was already off given the difference in the shade of the table vs our cabinets, which was supposed to match or at least be close. Everything was ordered to match. Yay! Then they deliver the coffee and end tables and they are the EXACT color of the original sample we used to decide on our dining table but definitely NOT the color of the dining table. We loved it but it confirmed-something/someone messed up our dining table finish. They sent out someone to take pics after we reached out.. It's obvious. After a few weeks we then hear there's nothing they can do. Sooo, they mess up, offer no explanation (or even an apology) and....that's it? Very disappointing. At the very least, own your mistake. You're better off at IKEA where you'll know the furniture matches.

As an Okemos native and firm believer in shopping local, it is unfortunate that my experience with…read morethe Pilgrim House was a bad one. I purchased a Bassett leather sofa and reclining chair as well as the extended warranty for both pieces the end of August. 2023. By May 2024 the finish on both pieces of furniture was starting to peel and a stitch coming loose on the seat of the sofa. I contacted the warranty company sending close up pictures. I was told that this was "clearly a manufacturer's defect" and to contact Pilgrim House, which I did immediately. A home visit was scheduled a few weeks later to have someone from Pilgrim House repair department view the pieces. A couple of weeks after the home visit I received a call saying they were contacting Bassett about the problem. Another 3-4 weeks later after my numerous attempts in to find out if Pilgrim House has heard anything I was told they would contact me. Finally at the end of August 2024 I received a call from the Pilgrim House repair department saying Bassett would not do anything more than send a tube of paint to color in the areas that were peeling. I then asked to speak with the owner of Pilgrim House. He returned my call me a few days later. After expressing my shock and displeasure with the proposed resolution, he told me there was nothing more he will do. I asked if he would be satisfied with that answer. I reiterated that the problem started so soon after delivery and I purchased the extended warranty, I was told by the owner in a most unprofessional way that there was nothing else he was going to do. Obviously customer satisfaction was not a priority. It took almost 2 months for Bassett to send the paint and then wait for the repair visit where the paint was applied and the loose stitch fixed. I WOULD NOT recommend Pilgrim House and DEFINITELY would not recommend buying the warranty unless you use knives and sharp tools while sitting on the furniture as that would have been covered.

Staff was very courteous and Ray was especially helpful in picking out a comfortable, durable…read morecouch. He listened well and has great knowledge of the products. We love the couch! Pricing is very reasonable throughout the store. Definitely will be back.

We went to several furniture stores in Jackson looking for a couch. We didn't like the prices or…read morestaff. When we got to Jackson Furniture Outlet the first thing we noticed was how courteous the staff was. We got the couch we wanted and didn't even hear how we should go with a more expensive one. We knew what we wanted and they let us get that. They were great and let us look around instead of bothering us trying to get a sale. When I needed help though the employees were there to help. It was the best experience I ever had shopping for furniture and will be going back there for future purchases.

I typically only post about restaurants. But doggone it! This Bob's experience made me pull out my…read morephone ... First of all, we only went in to "look around". I'll be doggone if I didn't leave out with a new couch! LOL Austin greeted us at the door and I'll tell ya ... I knew he was gonna end up selling me something. He was soooooo personable. So respectful. So sweeet. Pimp was sold when Austin invited us to have some free ice cream in the cafe (even though I told him we were "just looking".) We found EXACTLY the kind of couch we were looking for. We were flip-flopping between that and actually a more expensive one but Austin pointed out some things that helped us realize that higher priced one wouldn't work. THEN, we found out we could do 12 months same as cash. Pimp was sold. Oddly enough, the trip to the ladies room sealed the deal for me. The bathroom was tidier than my own at home. But when I asked Austin about whether they still "Scotch Guard" the furniture, and he explained how their company "didn't trust" that product to be safe for their customers, but had a protection policy instead ... what the helllllllll! We now have a new couch. Austin ... if you ever decide to sell cars ...

Don't buy the furniture protection package!!…read more We purchased two recliners and a side table and was urged to buy the protection package called 'goof proof coverage.' The side table immediately started showing signs of chipping paint. We contacted Bob's and after emailing them pictures of ALL of the damaged areas (FYI we do not have small children living with us) they directed us to file a claim with GUARDIAN PROTECTION PRODUCTS, INC. Today, I received an email telling me that our claim was not a covered benefit. Save your money!! Do not buy the furniture protection package! It was an additional $249.00 added to our bill for a 5-year warranty (we purchased electric recliners). Very poor service and very, very poor-quality table!

Furniture is overall well made. However, what they didn't tell us is that the items we ordered…read morewould not be delivered for up to two months. They say they order from a US company, but two months seems like something you are having shipped from the other side of the world. Staff acted like we were bothering them.

I have visited twice and both times the salesman acted disinterested and rude. He paid no…read moreattention to what we were looking for and just shuffled us off to another store.

I went to buy some hand blown Christmas tree ornaments and I loved them so much I've gone back and…read morebought more an additional two times! Charlotte was very helpful in showing me all the different selections, even the ones that hadn't been put on display yet! I'd like to add that these handblown, painted and etched ornaments benefit the organization Women At Risk or WAR, Intl. so it's also for a good cause.

My mother bought a leather sofa and recliner. Tina was very helpful in the planning stage, which…read moremade that part of the process nice but we were very disappointed to see the quality of the furniture that was delivered. Tina is a

As always, great service and great prices. This is my third purchase from Joe and his crew. It is a…read more450 Mike round trip drive and the price was still lower than buying in our hometown. You are doing yourself a disservice by not visiting these guys. Thanks Joe, Thanks Steve. The Cannons.

Oct. 15, 2024 RUN, RUN, RUN - from 'National UNCLAIMED FREIGHT STORE' in Lansing, MI does not…read morestand behind their products! I was told by staff member 'Joe' at the end of this furniture problem that he "sat on all the couch cushions in the store and within 10 minutes the fabric began to bunch up on every cushion". He refused to refund the furniture we bought & the 'the manufacturer (Benchcraft) will not speak to customers!' He also said that we're supposed to hand brush the fabric backwards after each time that anyone gets up, from sitting down. I told him this is 'Faulty furniture & this problem 'is not a normal thing' for furniture to do. (whole story below) We won't be back to this place again! ------------------------------------------------------------------------------------------------------ (I dont want other people to get ripped off like we did. Buy from a trusted large, name brand store.) (Beginning:) After purchasing a love seat & chair, within the first week the fabric began 'bunching up' on all 3 seat cushions & stayed like that (on all 3 cushions). I called National Unclaimed Freight store in Lansing & I texted photos of the 'fabric bunching problem' clearly seen in photos, upon their request, & I also stated that I wanted to return the furniture & get a refund. The staff politely said they would order 3 new cushions at no cost and said let's try this first. After a lengthy wait, maybe 3 weeks I think it was (or seemed that long) the staff brought 3 new cushions out to us, that again started doing the same 'fabric bunching up on all three cushions'. I called the store back again, then at 'Joe's request... I texted new photos, of the new cushions, to 'Joe' whom I spoke to before, & again I stated that I want to get a refund on this furniture. It's now going on week #2 after calling, & I still have not received a call back. So I called again tonight with nobody answered the phone. We bought this furniture on July 12, 2024 but I believe it was approx. seven weeks before we received it. Search reviews online and at BBB.org (Better Business Bureau) to find furniture stores with a good reputation that stand behind their products & name to keep their customers coming back!!!!! I need to post this on BBB too.

The owner of this mall contacted me to let me know she believes I mistook her mall or shop for…read moreanother with the previous review I left, and noted that she has a great deal of antiques in her business and does not carry the type of low grade junk and garage sale tsatskes that pretty much every other shop/all in this area sells. I respect her professionalism and the eloquence of her note, and therefore am submitting an edit to Yelp. My purpose in leaving the review(s) I wrote about the antiques shops/"malls" in this area was to save others the drive, the gas, the time, and the disappointment of this misrepresented area. My husband and I go antique-ing every weekend as we are avid collectors. I was an antiques dealer for many years in Grand Rapids, and find it misleading and disheartening when an area advertises itself as an antiques destination only to make a trip to the area and find mostly garage sale junk and one owner who told me the malls have to carry that because they can't survive selling true antiques (I would assert this isn't the case, and can provide a litany of true antiques malls in West Michigan). That being said, I have to applaud any antiques business owner in this area who strives to be a purist and supply true antiques to the area.

Lots to look at in this large shop of different venders. Priced at normal antique store prices…read more Several good displays with a vintage clothing area upstairs. Not a lot of primitive furniture for sale which is what I usually hunt for. Friendly staff. There are several other shops behind this store but they are only open on weekends. I would regularly check this place out if I lived closer!

Decent prices an a big store with dope ass prices definitely recommend this place for all stuff…read moreneeded in your house this the spot to grab it

they refused me service 30min before they closed. I think they just wanted to go home early. Pretty…read moreshitty first time walking into the store.

You certainly impressed my friend. She needed three small dressers for her Grandchildren. She…read morechecked other places no one had what she wanted. Other places had an out of this world price tag just for delivery ($1200.00) So I suggested she try Russell's Country Store. Oh my you had exactly what she needed and no delivery charge. She was so happy she even bought a new Dining Room Table! Thank you once again for being such an awesome place to shop!

Yes I will recommend Russell Country Store we bought a recliner there and may look at tv stand thereread more