I'm a returning customer - amazing service every time! Friendly, prompt turnaround, and very…read morereasonable prices. Highly recommend!

So I got my beautiful Katmandu jacket caught on something sharp & it got a small rip in. I was…read moreexcited to finally get it professionally repaired as let's face it winter isn't being so kind to me, so I was keen to get it fixed asap. I am absolutely horrified with the terrible patch & stitch job that was done on it, I was under the assumption it would have a dart placed in it! And even if it was stitched the job would be on a professional level not what I can do at home myself. When I questioned the quality I was abruptly & rudely offered my money back & told the patch would be removed - the damage done with this 'repair' far out ways the initial small tear & now I am stuck with an ugly patch on a $599+ jacket. So upset and feel I have no recourse! Update 2nd June messages between company & myself ~Morning Jessie I spoke to my tailor, she said when you dropped it off there was a piece of material missinig from the rip area so they couldn't do take in as a seam and also its close to another seam which is impossible to take in. She said there was a sticky tape around the rip area and it was explained to you how they would perform the repair . At this stage if you want me to help you any further you will need to remove all your negative feedbacks and than we can discuss further. Best Regards, Arya b ~Sadly due to the severe repair made, the jacket has been ruined further. The tape was there to stop feathers from falling out of the small tear initially.... The outcome is for me to take to Kathmandu where they have advised they will need to remove the whole 2 panels on both sides of the jacket. A standard repair costs $65 but due to the nature of the sever repair job I may be forced to pay extra fees on top. I highly doubt at this point you will be helping me out to that degree! And the rudeness of the lady when I questioned her on it, was something I didn't expect at all. From this point the negative feedback stays until I'm shown the consideration, help & decency I deserved as a customer. Kind regards Jessie ~What I can offer you is custom Embroidery Job on top of the rip area to cover that area all together. I believe the tailor has their job based on what was quoted to you. Again in good faith I am prepared to do this for you. Something like what I am offering you with custom made logo and digitising is normally $180.00 We will need 5 to 6 days turnaround. My tailor said you picked up the job, then made a phone call, where she said if you are not happy she will refund you and unpick what they have done. I can't understand which part she was rude. Please let me know how you like to go ahead. Best Regards, Arya ~Sadly I don't wish to entrust you with my jacket again and would rather take it to Katmandu for repairs at a cost of $65 plus to me! Also very easy to take tone out of a conversation and it completely changes the context, I've expressed how rude she was and it's up to you to take it on board or not... at this point if you are prepared to pay the $65 Katmandu will be charging me to replace front & back panels in jacket, I will kindly remove the negative feedback and this problem can be considered solved. Kind regards Jessie ~Sorry. I don't believe this is a fair deal for us to make your problem jacket turned new. I would however wish you good luck and believe Karma will get you in your business one day for being unfair. Good luck with your business AryaYeah