Beware of unprofessional unethical inconsiderate selfish personnel from executive office manager Leo to Luis to Jannie to the new girl answering the phone Please not use this bail hotline service it's been 3-4 weeks and I still haven't been refunded for a service I didn't even end up needing for my lives one who was in need of services and they are very rude they are only there to take ur money and then turn around and act like u need them so take it in the ass well I hope u don't use these people unless u want to be taken advantage of My experience has been horrible they will take ur money and treat u like they never even. Meet u very bad service I called the bbb and they have a d- the worst s f so double check them before u fall to there scheme thank u read more

Luis provided me with excellent customer service : he went above and beyond. He answered all of my questions and assisted my family and I with bailing out our uncle. They have the best prices in the valley. read more

This has been the worst experience I've ever had dealing with and bail bondsman. They were so quick and efficient when it came to taking my money but when it came to posting the actual bond I've never seen anyone take so long in my life. I made sure to inform Them multiple times my boyfriends name was in the system incorrectly for some reason - a spelling error that ended his last name a few letters short and asked if that would cause any potential issue with getting his bond posted. These lazy scammers ignored me completely and despite having paid the bond at 7pm on Monday evening couldn't even figure out how to get the bond posted properly until 4pm Tuesday. You have ONE JOB. How hard could it be to make sure that you are effectively posting bail for the one to two customers you probably get per day. Especially the ones that spend $7000 dollars for you to do so. What a joke of a company. TRUST ME GO ELSEWHERE WITH YOUR BUSINESS. Even if this place offers a "discount". It won't be worth it. I've posted bail with other companies in the past and they all actually gave a shit about their customers. This really cannot be that complicated of a job. It takes a real lack of interest and effort for them to drop the ball on posting bail after someone's gone thru the whole process of handing over their money and verifying their info and all of their references information. I sincerely wish I'd taken my business elsewhere to a company that's actually remotely competent but I guess it's too late for that. I'll update with just how many hours it took to get my loved one out of jail but it's already coming up on 24 hours since the bail was paid in full and I've just been told they barely got the bond posted correctly just over an hour ago. And the lack of empathy their employees have for THEIR MISTAKE is unreal. Trust me when I tell you to take your business elsewhere this place is complete trash. read more

I know there are many bail bond businesses to choose from but from my personal experience trying to get my Boyfriend released I know that Hotline Bail Bonds are reputable as well as reliable they go above and beyond to help with all questions and concerns and they do it quickly read more

LIARS!!! I tried to bail a co-worker out recently and these people have stolen my money. They are refusing to give me a refund on the bail that I put down in cash. Because they took so long to do the bail, someone else got him out. I have been trying to get a refund on this for over a week now, this after being told I would have a refund check after 3 days...well it's been over 10 days now and still nothing. read more

BE AWARE OF THIS LYERS. !!!! My husband got in trouble. I needed to bail him out. I have no knowledge of this kind of stuff, since this was the first time I had to deal with this kind of an issue. They told me by the LAW they have to have my husband passport in hold even I was his sponsor and he had garniture. I find out from my lawyer. There is no such a LAW. They LIED. Also if had sponsor they can not take his passport. Stay a way from this scammers. read more

I called this place to see if I could post bail for someone. Sal picked up my call, was very helpful and courteous. When I went into the office I was helped right away by Adrian. No wait. They were very understanding and fast. (: I mean when you want to post bail, fast, easy, and efficient is what we look for most right ? *** A quick update on my review, I hate leaving. As reviews. Especially bc everyone here was so helpful. Everyone except the girl who ended up actually posting the bail for us. Shitty attitude. Shitty vibe. Super rude. Girl go home and stay home. This is your job and even though it's a bail spot you should still treat clients with respect. Work on whatever is making you that unhappy. Sorry for the rest of staff who did a great job but this is you all as a team and one bAd apple in the batch totally ruins it for all of you. read more

I have used this bail bonds numerous times they are always best price, professional and easy to use..the last couple times the big difference is the employee Virgie in the van nuys office she has always been extremely helpful professional and explains everything in detail.she takes her job serious and treats clients with the upmost respect.she really transforms a stressful situation the best way possible.she is the best!!!!I would highly recommend bail hotline van nuys and ask for Virgie!!:) read more

I gave them money and they never bailed my brother out. I had to go thru a different bail bonds and I still have not received my money back from them! I get a run around every time I try to get my refund especially from a guy named Luis. I would NEVER recommend this bail bonds! read more

I got the very best price and the lowest. Thanks to Daniel Mendez!! He defiently helped me out in time of need. I had an emergency to bail out a loved one. And was processed all quick and easy. In no time my loved one was out. I was extremely satisfied with their services would definitely reccomend them and hope I dont need to call again but if in case I do I will call you guys first. Thank you again Daniel Mendez! read more

The service was average, the guy helping me was on his own personal cell phone while giving me information. After I paid he failed to tell me I'd have to wait 6 hrs before my friend would be released. Not only did he fail to give me that info he also didn't post the bail until 6pm when I paid and processed at noon. When I went for my friend the officer at the window asked me what bail company I used and what time I went. I told him and his response was, "file a complaint because this company is notorious for posting bails multiple hrs later and people end up waiting for them all the time." He then said he'd talk to them when they came but I'd have to wait another 4 hrs. I got there at 2pm and my friend wasn't released until 12:30am. I wish I would of never used them. read more

This review is for the main El Monte office. I have never dealt with so much unprofessionalism in my life they are treating me like a criminal and I am only a co signor on the account the initial process was a slow as can be but my husband was released so I made nothing of it case is dismissed and now the payment harassment begins, I had one declined payment and now I am demanded to make a payment in person I live 91 miles away! As if nobody had a bank issue it was a deposit delay out of my control! So I call to talk to a manager and Sonia a "manager" behaved like a child yelling at me very defensive protecting her employee without even hearing my issue. I am disgusted & embarrassed and do not recommend using this office as they lack customer service and professionalism . read more

Thanks bail hotline and Miguel for all his help if u need a good bail bondsman Miguel is ur guy

Maggie was extremely helpful throughout the entire process ! They are close, convenient, and helpful during this difficult time. Very grateful for their expertise. Thanks bail hotline ! read more

If I could give them a negative I would. Once they found out how low the bail was $100, they wouldn't help me. Told me to go down there with a thousand and bail them out, I told them if I had it I wouldn't be calling. Once they heard they weren't going to make much, I was out of luck. So Aladdin help me out to my surprise. read more

Thank you sal and adrian it was a fast and convienient took no less then a few minutes and even got 20 percent off

River was the most professional Bondsman, was very knowledgeable, polite and professional! He took care of us as this was all new to us. He was quick and efficient! Thank you River we appreciate your help! You are AHH-MAZINGGG! read more

My sister recently got arrested we were not planning on getting her out but unfortunately we ended up needing their services. My family was very suprised on how helpful the staff was our agent was Mike and i can't express how understanding he was. we dealt with Hector and Jennifer and they were very friendly, if anyone we know ever needs a bai lbonds we know who we will send them to(mike). read more

I wanted to thank Robert for all of his great work he went out of his way to help me out I really recommend this place I wAs in and out Robert was terrific read more

never thought i would need to bail anyone out if jail. but im so glad and lucky i walked into bail hotline. my agent michael martinez was so great in making me feel better about the whole situation i was in. he was fast and very helpfully. got my husband put of van nuys pd in no time. thanks michael and bail holine for everything. read more