I got four star treatment here at Crossy's. From beginning to end, they communicated to me…read moreeverything that was going on... From the estimated and approval to when it was time to pick up. They did an excellent job getting my car fixed and back on the road. I am a stickler about my car and have had bad paint jobs with previously used auto body shops, but that was not the case with Crossy's. The paint job was a perfect match. My car has some metalflack on it so I was worried but the match is dead on perfect. They went above and beyond and even buffed out a place on my door that had nothing to do with my accident damage. My car looked brand new. They were quick too. They did all the upfront work with my insurance company also. I couldn't ask for a better experience and will always take my car back to Crossy's.

Do not take your vehicle here. If you do don't leave it and go home. They put you off till the end…read moreof day. Had a 8am appointment checked up on it cause a friend saw it outside thought it was done. Called to check found out at the moment I called the were just putting it on the rack. Had to call again at 330 pm told they would call me back. Didn't get a call got a message asking if they could keep it overnight. Didn't really have a choice let them keep it another big mistake. Figured they would call me about noon . Totally wrong on that. Had to call again they hadn't gotten around to pulling it back into the garage but they were getting right on it. So I waited for another phone call that never came. Had to call them around 3 hours later still haven't had time to look at it. Very poor customer service skills. Went to pick up my vehicle. Upon opening my vehicle door there was dirt all over the floor board and the side carpet. My door had grease and oil on the door pull device. My center console arm rest had salt stains from someone's arm . You could visually see the arm impression. Went in with a full tank of gas came out with three quarts of a tank. So if you're looking for place to treat you like a paying customer. This isn't it never going back again. Oil changes are cheaper at Walmart. Took my vehicle to Hortons auto the following week identified the problem immediately . Had it fixed before the end of the day. I didn't have to call them once. They called to tell me what the problem was how much it would cost. Called to tell me when it was finished. Totally satisfied with their professionalism . If you do take your vehicle to ford take a photo of your odometer and gas gauge. Better yet get a vehicle gps tracker before leaving it overnight. There are better places to get your vehicle worked on than this place. Trying to get hold of anyone in their service department should have been my first clue. So Chillicothe Ford gets a big thumbs down.

Chillicothe Ford is awesome! Our new car had a problem with the heat sensor and the crew worked to…read morefix it! I am always pleased with the service and customer friendly attitude. Chris and Rob Trantham and the service department always come through for me and my family. They will treat you with curtesy and respect. Buy your next vehicle from them!! Rosina Harter

I can't believe the experience my family encounter with the owner.. this bastard ryan or w.es…read more.. told my wife to come into his office to talk about the damage and payments. He soon offers her a deal to give him a blowjob to get the side mirror fix!.. He's so lucky I wasn't there to witness this shit! I confronted him with the situation and he just smirk at me and point at the door out... or he'll call the cops!!

Lived and grew up in this area, a few years ago a motorcycle rear ended me so I took my car to him…read morefor repair. Fast forward a few years, I have moved out of the area and about a year after the repair the tail-light on the side of the vehicle that had been hit has water leaking inside of it. I take it to the dealership and ask for the light to be replaced, thinking it was a faulty light. Pay $200. Fast forward another year, its leaking again, I start thinking he screwed up....and IT WAS NOT A LITTLE SCREW UP. I took it to a mechanic and this tool had not properly fixed it all all, instead of replacing the whole light mechanism (forgive me if I use wrong terms I am not a mechanic) that he charged my insurance for he USED GOLDBOND TO REATTACH THE COMPONENT THAT PLUGS INTO THE LIGHT. So I paid another $180 out of pocket to finally have it fixed properly. Stay away from him. I have tried calling to complain, but get no answer.

Always great service with a smile. They always go the extra mile for their customers!read more

I recently took my van to have it repaired from hitting a deer. Bryan and Sheri are so helpful…read more They worked around my schedule, was great to work with the insurance adjuster, did amazing work and went above and beyond to meet all my needs. I would highly recommend them for your body shop needs. My van looks brand new and you could never tell that I had hit anything.

Fast response to a big problem for us. John towed and repaired a vehicle at a reasonable time frame…read moreat a reasonable price. was happy with his customer service and work. I will be sure to use him for future repairs and maintenance. Thank You! Job Well Done.

From the owner: Specializing in: - Used Car Dealers…read more- Auto Repair & Service - Towing