Having dealt with approximately 6 Funeral Directors in my life whose prices were extremely high...I can tell you that Lisa (Baker Funeral Director in West Wichita) was by far the very best!! She is kind/compassionate, business-savvy, and goes the extra mile for individuals and families in their time of need. Thank you and God Bless Lisa for all her efforts.... Rob R. Wichita, KS. Mc Allen, TX -Seotember 2025 read more

This review is for Baker West. Can't say enough positives about the funeral director, Lisa. She was very thorough in explaining everything involved in the graveside service and going over the costs involved. She communicated with the cemetery on our behalf. All we did was show up to the service. Lisa was already there and stayed until the casket was lowered after we left. we definitely made the right decision to use Baker West. Baker West definitely made the right decision in hiring this compassionate, caring lady. read more

No one returns calls!!! We have called multiples times to pay for cremains and each time were told they will call us back. No one ever does. Should have known it was bad when they had SO much wrong when we went to get the prices and pick out the urn. Had her ethnicity wrong, name misspelled, and more. Will NEVER use them again. I should have trusted my gut from when I was a florist and THEY LOST A BODY. One of my customers had prepaid through them for his floral arrangements, when I would call for them to pay no one would call me back. Then when she finally did, she tells me it took so long because, and I quote, "she (his daughter) needs to calm down, he's not the only person who died". read more

What wonderful people! The worst time in my life & I dreaded the day I had to go in & "talk"... boy was I WRONG, JAMEE,was so fabulously professional I just had to leave this review. I actually left there feeling fully taken care of. Questions that I didn't know how to ask, or hesitated to ask, I feel she could read my mind and she gently answered them b4 I could get my sad words out. Thank you from the bottom of my broken heart. @bakerfhw.jamee@gmail.com read more

Experience was so horrible that I've actually reached out to the Funeral Liason of the Midwest Transplant Network and have recommended that they never refer Baker to another family again. From the looks of it, we're not the only family that had issues with them. As soon as they get their money, the professionalism falls apart. read more

Horrible experience. They asked ME where my husband's body was when they'd picked him up from hospital then the employee said, "Oh yeah! He's in refrigeration!" They provided no services whatsoever except cremation and still didn't do that when promised. Death certificates were to arrive in 7-10 days and I'm still waiting 21 days later but they are doing nothing to expedite them. When I picked up my husband's ashes, which was very emotional, the employee was not sympathetic or understanding instead he wanted to gush on and on about how he'd be retired in 3 hours and 22 minutes. read more

This is the worst company I have ever done business. Especially, since they work in a sensitive line of business. The company is run by funeral director Shelby Gaither, who is by far the most incompetent individual I know. As someone from out of state, who had an unexpected death of a family member the name Baker Family Funeral was suggested by the hospital. Being from out of state, we had no idea what we were getting into, especially at 3 AM on a saturday when our loved one passed. Shelby too two days to respond to our initial calls. We sent out 5 phone calls, never got an email response back, had to physically go to the location in wichita and do the paperwork there. Not only was the death accidental the funeral home sent the death certificate to the PCP office instead of the coroners office, when they know it should have gone to coroner, thus delaying closure and care by several days. On the day the ashes were ready, we went to pick up the urn, and the employees had left EARLY, even though they had called us and asked us to come an hour before. They were even too incompetent to place the label on the urn, which is better for us, because based on their track record, they would have managed to place it upside down.The answering service is total shit as well. Anytime you call to get a hold of an employee or funeral director, it takes at least 3-4 pages before you MIGHT get an answer back. The two employees dont have ANY idea of what goes on, and they clearly don't communicate with Shelby the funeral director. I hope no one ever has to do business with this company ever. They should be shut down because they clearly have no idea what they are doing. They are either too stupid, lazy, or both to perform their job duties. read more

It's been two months, and still no death certificate. I ordered my copies through Baker. Called the state to see if there's a problem (other than Covid) and they said Baker needed to call them since they ordered the certificates (for me). I passed that message on three times to our contact, Shelby, and never heard a word back with the status. Now I've called four times in the last five days and left a message for Shelby to call me, and NOTHING! Worst communication I've ever experienced. read more

This place was horrible, they were nice in the beginning and made things sound ok, they told us the viewing room would be small but warm and inviting. What we actually got was a hot as hell room that look like it came out of a Freddy Krueger movie, cremation room included.... The funeral director Shelby lied to us on more than one occasion, I can pinpoint 3 to be exact. And had we known how bad it was gonna be we never would have gone there. Now my nephews have to see their dad one last time in a frickin furnace room. Also she turned into a rude beach on the phone after they got our money... I truly pray this business goes out of business... Nobody should have to deal with this... read more

Excellent staff. They were very knowledgeable, accommodating, and understanding. They had no problem explaining things and walking us through the process. I recommend them without reservation. read more

I called them three times for a upcoming service they knew my number the second time and said someone would call it's been two weeks never heard from them I will be moving on to someone more responsible to a Family's needs this was a hospice patient they did not care apparently Of the families Felex will never recommend read more

Worst experience I've ever had. They were so rude and inconsiderate. The people who came out to pick up my husbands body were rude cracking jokes and laughing all while they were in my house. I went up to do further arrangements and they were holding a service and because i was extremely upset and crying the man came in and told me I needed to quiet down or leave because of the service. They screwed up my husbands death certificate and I had to keep on them about it and finally picked it up 5 weeks after he passed. I looked at some Urns and asked specifly if half my husbands remains would fit into it and she said of course and when I went to pick up his remains I found out that they did NOT divide his remains as I specifically told them to. I also found out the urn i had asked about DID NOT hold my half of his remains. So I'm looking for an Urn. They don't tell you about all the other costs either. Like a permit to fire up the crematorium, the cost for the coroners permit, the death certificate is 15.00 a pop, storage of the body, and to see your loved one 1 last time it costs another 150.00. If I had known that I would have saved the money back to do so. My last vision of my husband was not a sight i would wish on anyone. I've been doing Home Health and Hospice for 25 years and this experience was the worst Ive encountered in my life. Linda Hall Wichita, Ks. read more

Did not like the staff , didn't seem to want to help , messed uped so many ways , and still waiting for a call about my loved one 2 days after the funeral , would not use them again read more

Paul at Baker was the most wonderful blessing during our time of loss. He took care of so many things and made the whole process so much easier. I would highly recommend Baker funeral home. read more

The staff here is great. We had a family dispute there, and half of my family stormed out, but we were still able to get everything done and signed because the staff is trained and professional. They walked me through the process of my mother's death so well and I am so grateful they were there for me. read more

I absolutely will NEVER step foot into here again. Our loved one was cremated. It took almost 5 days to call us back to set up an appointment and 5 more days to pick up cremains. At the appointment, the funeral services director went over the paperwork to confirm our loved one's information. They got his first name completely wrong (everything else was correct, after I asked to review it). The director proceeds to joke about how they messed up our loved one's name. Next, the Valley Center location (which we first wanted our loved one to be sent to) told us 2 death certificates were included in the price. Upon asking the director at the Wichita location about them, he states they do not include 2 for free (which he kindly added in at no extra charge). We asked if we could pick up the cremains somewhere closer by our hometown. The funeral director mentioned a Baker furniture store close by our hometown. We agreed that would work perfectly. However, the director states "and you can buy a couch while you're there!" We will never be doing business with them again. read more