Michelle fettig is amazing! She's saved hundreds of dollars a year on our home and auto insurance…read more The best part is she regularly checks every 12 months for us to make sure we are getting the best rate. For example, I was originally paying $180/month for auto insurance, they checked the next year and saw that I was turning 25 during the next cycle, switched me to a different company, and I started paying $90 per month! A 50% reduction! When my fiancé was added to my plan her auto insurance rates were cut from $150/month to $110! They're all so helpful, and my fiancé and I are incredibly grateful.

Great staff and amazing service! Appreciate the time they take to review my insurance each year and…read moreoffer ways to save money.

Teri has been my go to at this agency for many years and she does a great job. Teri is very…read morethorough, professional, and very knowledgeable about all their products. Thanks for making it easy for me.

Dan is very easy to work with Gets back to us in a timely…read moremanner and listens to any concerns I have

I received a letter from State Farm, requesting validation of the security system monitoring for my…read morehome. I sent a statement for the monitoring to Dan. He took care of it and replied, in a very short time, that all was fine for my home insurance discount. I have had all my insurance with Dan for many years. This is how it always is with him - he takes care of everything quickly. Love it!

My husband and I have been with American Family Insurance and working with Julie for 5 years…read more Julie and her staff are always prompt in returning emails and/or calls. We never feel pressured to purchase more coverage than we are comfortable with. Julie is always more than willing to review our policies with us, give us options and her explanations and scenarios have assisted us in making comfortable decisions that work within our budget. The American Family app is GREAT and easy to use! We are VERY happy with Am Fam and extremely satisfied with Julie and her staff!

It never ceases to amaze me how bad customer service can be sometimes. Especially in today's world…read morewhere there is competition between most business's and consumers have plenty of options. Case in point State Farm. My family has been State Farm customers for over 40 years. Over 40 years!. My wife was even a State Farm employee for a number of years. Due to the dishonest practice and mistrust of one State Farm employee, we have moved all of our business and will never go back! We had multiple vehicles and our home insured with State Farm. Most of my extended family also was with State Farm. Thanks to the experience of my wife previously being a State Farm employee we had not needed to visit a State Farm office for over 20 years. We never spoke to an agent and had previously always worked with an account manager named Stephanie. Stephanie had always been wonderful to work with. We even moved our policies from agent to agent so we could continue our relationship with Stephanie. Last year I had called to remove insurance from a vehicle we were putting into storage. Unfortunately Stephanie was not in the office this day and I worked with Cheryl W. Cheryl had suggested an umbrella policy. We had never had an umbrella policy and I was interested in more information. Cheryl stated she removed the insurance from the vehicle that we were storing and emailed information to me about the umbrella policy. A month later we received a bill for vehicle we had Cheryl W remove the insurance from. We called to find out what happened and why we were billed when we should have received a refund or credit towards our next renewal. We were told this needed to be reviewed by their underwriters. Being good customers for as long as we had, I didn't anticipate any problems. In fact I had thought they would correct this right away. Especially when I stated I had received an email from Cheryl W that could timestamp the date and time we spoke. After a few weeks of whatever they were doing for their discussions, we were told they could not or would not corroborate our claim and that we needed to pay that policy. Cleary we were NOT pleased. I had and still have that email from Cheryl W. How was that emailed to me? I was told she did not take notes of my request the day we spoke but she could email me information in an attempt to get more of our money. Well not being believed and supported by a company that we were very loyal to for a long, long time told us we needed to move on. We have since moved all of our business to an insurance company. Still hard to believe that State Farm would not support their customer and even harder to believe that Cheryl W did NOT do the right thing. Maybe State Farm gives more priority to the big name athletes in their commercials and not the average consumer. We are very pleased with our new insurance company and we even purchased that umbrella policy.

Stephanie was very helpful and prompt in addressing needed documentation. She was professional,…read morepatient, and kind. I loved working with her.

Sarah is someone who truly cares. Whether you meet with her - or a member of her knowledgeable…read moreteam - you can trust that they will take great care of you. When I was looking for an auto quote, I met with a member of her team. He patiently explained all the factors that go into the quote, and asked great questions. Throughout my meeting I saw him to be trustworthy, kind, and never pushy. I felt heard, understood, and respected. I have seen Sarah and her team go the extra mile numerous times. This office is second to none!

I would highly recommend Sarah DeBruin's State Farm because the staff was incredibly welcoming and…read moreknowledgable. I received a free quote from them and ended up switching over due to the cheaper auto rates.

Jason did an excellent job with my auto insurance. He was extremely helpful and saved me a lot of…read moremoney.

It was a pleasure to work with Tim Walstrom's agency. I couldn't be more impressed with the…read moreservice I received. From the moment I reached out, they were responsive, professional, and thorough. They took the time to explain all the options available to me and helped me find the best coverage for my situation. They went above and beyond to make sure I understood the details of my policy. They were patient, answered all my questions, and I never felt rushed or pressured into making a decision. They genuinely care about their clients and want to provide the best possible service.

I would rate a "0" if possible…read more My family used this agency for home and auto insurance for 3 years. While moving to another state, I contacted the office to determine what my level of coverage was for our possessions during our move. I was placed on hold while the employee contacted the claims dept to ensure level of coverage; I was informed that we carried full replacement value coverage for any damages that occurred during our move. Based on this info, selected minimal coverage through the moving company. On the day of our move, when the move was not going well and items were being stuffed everywhere in the truck, I again called this State Farm office to ensure that our items were covered at full replacement value, even informing the employee that our move was not going well and the movers were shoving our items in the truck. I was again informed that our items were covered at full replacement value by our Home Owners policy, and advised to keep our policy open until we were fully moved and unloaded and able to assess all damages. When it came time to file a claim for our broken and damaged items, the owner of the agency informed me that he didn't believe that we were covered for our move, that only "named perils" would be covered. This was the first time we were informed of this. Our claim has been denied. The agent refuses to stand behind the information we received from his employees and even coached them on what to say to the claims dept to avoid accountability/liability. I contacted them proactively as our resource to our level of coverage for our move, the information they provided me was incorrect. They refuse to stand behind their employees and take accountability. I would stay very far away from this agency!