I called to cancel all of my policies and spoke to "Greg." This was today, March 21st, 2021. I…read morepreviously left a great review for this company, but I take it ALL back. I am canceling, not because the girls, as Greg so chauvinistically put it, but because of the way this man conducted himself on the phone. He demanded to know the reason for my cancelation and where I took my business. Did not take any ownership and insisted it had to be his staff of "girls," and he wanted to know so he could address it. I stated I didn't wish to discuss details and would like to cancel. This man rudely stated he would take care of it and ended the call. Yes, he curtly said bye, however, didn't provide any confirmation or process to address how this would be taken care of. I immediately called back and the conversation got worse. Do not take your business here, this company is NOT professional, Greg is the owner and has zero customer service or people skills. The ladies in the office are kind and professional, but this man gives this business a bad name.

Gregs team helped me get my insurances and paper work in order. It was a difficult process made…read moreeasy thanks to their expertise and knowledge. I found the experience extremely enjoyable and will 100% recommend his team to any one seeking insurances of any kind. Thank you for the big help!!

Everything!!!!!!! Very pleased Curt - very personable and through!! All questions were promptly…read moreanswered!

I was a customer here for 7 glorious years (I moved to a different state and wasn't able to be a…read morecustomer anymore). When I turned 16 they sat down with me and explained everything-down to how car insurance works. When I finished college Connie (Curt's right had lady) was there for me to answer any question I might have in a way that I would understand. She was friendly, knowledgeable, patient, and funny. I can't recommend Connie and this office enough. You always know who is going to answer the phone and you really are able to build a relationship with them. If you are looking for a good deal and an agent/assistant who can answer ANY question (even when it happens during their lunch break) Connie and Curt are for you.

We just moved to MN with Cobra Insurance and are so thankful we found Erik Ebeling who helped us…read morenavigate all of our options from the vast sea of choices. Not to mention he is save us $100's of dollars a month in premiums. My husband researched and researched all the plans but it was Erik who took the time, explained our options and and helped us pick the perfect plan for us. Eric is a specialist in insurance options, great listener and all around wonderful. I would highly recommend giving him a call. Thank you Erik!

We feel so comfortable every year after Eric Ebeling has looked over any changes in the past year…read moreon our health and meds,so he can make the best choice for our insurance needs. I referred my brother to IB; he was surprised there wasn't any cost and how much he saved on his home and car insurance! Thank you IB for your excellent care! Diane & Jim Sawyer

I've used mikes services for years and have always paid him for his services after I received my…read moretax refund. this year he decided not to file my taxes until I told him how I was going to pay and/or provided payment? without communicating to me that he needed anything else from me. he put me in a real bind financially as I have been waiting on this tax return since I filed on February 7th and today is March 3rd and he just submitted my taxes today after unprofessionally only responding to my mother. will not be using him again in the future.

This beats doing my taxes on HR block, would recommend the service and company, wouldn't go…read moreanywhere else for my taxes.

Before diving in, I will say that the front desk staff at Verbout is very kind and they were as…read morehelpful as they could be with my situation. They heard my frustrations, however, that is not enough for me to trust Verbout for anything in the future. I don't typically write reviews but I do want to speak on my experience working with one of the CPA's on Verbout's team. I am a young adult and a new business owner and I started working with Kerry last year on my taxes and my first year filing as an LLC hoping she could help since taxes aren't my area of expertise. My first year filing taxes with her, I went to my meeting and she was over 15 minutes late. That time wasn't added to my appointment due to their running late, it was just cut short. She rushed through the meeting, the staff came in and warned her time was running out, and frankly the appointment was a waste of time because she was unsure if I should be filing for sales tax so we spent a majority of the appointment debating this until she decided I should. I ended up going home, doing some research and talking to some other business owners in the same industry and they all came to the same conclusion that sales tax was not applicable for me. I reached out to her to discuss my concern of the incorrect filing. She called me and told me I shouldn't "listen to my friends". We had to reach out to the state for a final verdict. Turns out myself and my "friends" were correct. The filing was reversed and the appointment was pretty much a waste of time and money. This year I decided to go back to Kerry because I figured it would be a smoother experience considering we figured out the sales tax snafu. However, I am sad to say it has been an incredibly disappointing experience. We had a virtual meeting for our appointment that I would say went well. There were a few documents she suggested I add to help me out. I got off the call and promptly got ahead of those things (adding most the same day). I got my part done. From that point, I had not only waited well over a month to get any kind of substantial update from her, but she ignored questions entirely that I would ask in my emails (mainly ones asking for transparency with her charges for working with her), we scheduled a phone meeting that I cleared my client meetings for and I never received the call, I never received a follow-up on why she didn't call, and from that point on she just said "working on it" over email and that was essentially the only communication I was given. An update from this point (a few weeks after writing the first half of this review): I had to call the front office for updates a few times before one of the women said she would force me onto her schedule and that if she missed that phone call again I could continue to call her so I could be placed on her schedule until she finally answered. I don't fault the front office for this, as they were working to help me, but I do find it unprofessional that it would even get to that point with one of their CPA's on staff. I finally got onto a final call with her where she said she had questions for me before she could finish her job, but those questions were just making sure I uploaded the forms she originally requested I upload (That I uploaded 1.5 months prior, which tells me she didn't look at our portal or messages at all since our original call). She offered me a small discount for the inconvenience and that was that. Even after my taxes with her were completed, I had a few follow-up questions and again was given a flippant response. After deciding I wouldn't receive any proper communication from her, I shared my experience with her and requested all future appointments to be canceled. She didn't address any of my feedback, seemingly had no care that I had a poor client experience, and I just received confirmation of my canceled appointment for 2026. I am very new to business ownership, it is an intimidating world in general to be stepping into as the first in my family, and maybe this office would be better suited for people who are well into adulthood and have a little more understanding/may garner a little more respect being older. I am not naive to the fact that there is much for me to learn. When it comes to finding a CPA that is going to help me as a new business owner and young adult, this was not the place nor the person. It's been incredibly stressful receiving any kind of communication, I've been talked down to like I am a child with "friends" when talking about industry professionals in my field, and I've been ignored and ghosted when it comes to meetings, emails, and questions pertaining the services I am paying for. Like I said, maybe this is a good office for those who don't have a business, work regular W2 jobs, and have a more simple filing. I had an awful experience and will not be returning (neither will my family that were previously long-standing clients) or recommending Verbout to anyone I know.

We were having issues with our business and personal tax preparations. We spoke to the office…read moremanager, and she stated she would have a partner call us back today. Karl called back and as we were trying to explain to him what our concern where he stated, "Shut up, stop talking and listen"! We then said, "do not speak to us that way". Karl then said, "you have a good day mam" and hung up. This is completely unacceptable and unprofessional. As a fellow business owner, the lack of professionalism is appalling. We called back and spoke with the office manager again and she was very willing to listen to us and refund the retainer that we paid to VerBout back in 2 months ago.

Great service from Andy. He is very thorough and friendly. Helped me understand all of the…read moreinsurance that I needed. Takes his time does not rush to get you out or move on. Great office staff as well.

Everyone we have dealt with at this agency is amazing! So much better than the last Insurance…read moreCompany we have had for over 30+ years! Thank you for a wonderful change for the better! Keep up the good work!!!

Everyone at this agency is amazing. So kind, helpful, and prompt. I have switched to this…read moreagency from a different Allstate agent, and I have been nothing but happy, and very thankful to have found them. Great agency and I would highly recommend them!

This guy is a leech!!! Watch out! John told my father that if I didn't give him proof of my…read moreinsurance he was going to cancel my parents policy. What a low life pile of shit. Go someplace else for insurance. My parents ended up saving a lot of money after they switched from this low life.