I am extremely disappointed with the customer service I received with balance wellness. I had my first prenatal massage appointment November 21st with Tammy which was a lovely massage and booked a second appointment for December 20th. A few days after booking I realized I was unable to make the appointment, because I had family in town and called to cancel November 28th. The call went to voicemail and I left a detailed message to cancel the appointment and why I was no longer available. I never received a call back. A few weeks later I called again to try to rebook a couples massage and the call went to voicemail. I did not leave a voicemail this time as I was running errands and wanted to speak to someone about the booking. I received email for the missed appointment and was charge for $164. I called to discuss what happened and got their voicemail again. I left a voicemail for their manager to call me back and received a called from Julie a couple days later telling me she'd speak to Ben the owner about it. I sent them a screenshot of my call log, so they could see I made the calls. Julie called back to inform me that there's nothing they could do about it, except offer me half off a couples massage. Julie added they have had issues with their phone systems, but didn't know the dates they were having issues. If you are having issues with your phone system that's not my fault. You should take accountability and make it right for the customer. If you don't have a receptionist to answer calls and you have known phone system issues you need to provide others ways of booking/canceling appointments. read more

I've been going to Balance Wellness & Massage for years! I have mild scoliosis which has given me a lot of back, shoulder & neck pain as I have aged. My sessions with Ben are the only thing that has helped me feel better and get relief. I go once a month and it has changed my life. Absolutely the best massage therapy in the Georgetown area. read more

Excellent massage from Mike Perryman. He addressed my issues with professionalism and thorough work. I left feeling great! I will be back soon and highly recommend this massage therapist! read more

Post shoulder surgery I was concerned that I had damaged the rotator cuff and long headed bicep repair. After a schedule of massage from Balance while dusting off the exercises at home, my pain is subsiding. read more

Tammy was amazing, thorough and very aware of my pain areas. I would highly recommend her and plan to go back.

best place in Georgetown. Tammy is wonderful, she takes the time to explain what she is doing and why. I walk out of there like pure jelly. She knows just what you need. read more

I had my first appointment with Deziree. I told her the issues I was having with my neck and shoulder pain and some tingling in extremities which I contribute to sitting at a desk working on a computer. She did an awesome job and really seemed to know her stuff. She was friendly and easy to talk to. The owner was nice also. Highly recommend. read more

Seriously one of the best massages I've ever had. Desiree really listened and used the perfect pressure. Looking forward to coming to this spa again. Also just an overall relaxing atmosphere! read more

Ben Parker is the best massage therapist in Central Texas. I've been all over Austin to Georgetown for massage therapy and Ben is hands down the absolute best. I won't go anywhere else now that I've found him. His years of experience, background and studies in physical therapy definitely sets him apart. His exuberant and positive energy is just a huge bonus, very easy to talk to and relax around. The other therapists he employs are also very skilled and you can't go wrong booking with them if Ben's schedule is full. read more

I started seeing Ruby several weeks ago after neck surgery. She is very thorough, professional and an excellent massage therapist. The prices are fantastic and the facilities extremely comfortable. I am so grateful to have found Balance Wellness and Massage!!! read more

My husband and I had back to back massages with Desiree this past weekend. I must say it was the best massage I have had this year. She listen to my issue and the massage was very pleasant. She explained some new information about the joints and muscles that was informative. I recommend her services. 90 min massage is a great choice. Enjoy!! read more

I had a great experience on my first visit at Balance today. I had a massage with Deziree and she did a great job! Highly recommend, and I'll definitely be back! read more

Balance Wellness provides outstanding service in a wonderfully relaxing environment. Ben is a master at working the stress from my shoulders and neck. I've tried others in the City and Ben is by far the best at adjusting his technique to my needs. Heck, I don't want a whimsy massage.... I want one that actually helps my aches and pains! I highly recommend Balance Wellness and Ben Parker. read more

I've been here for a massage a few times and had a great restful massage. Exactly what I needed. Last week, I went back and saw Claudia, their newest therapist. Claudia is not new to massage therapy and conducted the most wonderful and comprehensive massage I've ever had! She listens carefully to where your aches and pains are and wow, did my lower back feel better when I left. The office is very clean, inviting and quiet. The process is respectful of your privacy. Book a massage now with Claudia, you won't be sorry. read more

if you pay for a massage,you want to relax. the owner, who gives the massages, rambles throughout the entire experience...every time. additionally, DON't try to call. all you get is a phone msg., which is NEVER returned..not a way to keep customers. read more

I've visited Balance several times and have always been highly satisfied with the experience. They've been around for several years and have a great take on how to *balance* affordability, advanced therapy, and relaxation in the work they do. Their new office location is nicely tucked away in some very nice office condos. It's right on Williams drive so it's very convenient, but it's a very quiet office space. There is a nice seating area as you enter, but every time I've arrived for an appointment my therapist has always been there to greet me with a smile. I have been highly pleased with every massage I've received at Balance. All of the therapists have great pressure- which can be hard to find for those of us who like deeper work. The included use of hot towels and aromatherapy was a nice bonus. The music was on point- good massage music should sound nice when you listen for it, but blends into the background when you "zen out"... The techniques were great- not something you'd normally have available to you at a typical spa or franchise. I've had the Balance therapists use trigger point therapy, myofascial release, assisted stretching, and more... and it's all blended into the relaxation strokes. Plus, Ben is a certified personal trainer so he can give you tips on strengthening the weak muscles, and stretches for lengthening the tight ones. Ben gives a great massage and has personality for miles. His warmth and confidence definitely make him cut out for this work. Their membership plan is absolutely brilliant. Come in for a massage every month and get 25% off your massages ($59 for a full hour). No contract or credit card on file. Super simple. If you stop coming as frequently, you just pay their standard fees. Book the next one within a month, and you're back to the membership prices. Plus, the franchise in town recently raised their monthly minimum membership to $70- with a contract... oh yeah, and it's what they call a "professional hour"... only 50 minutes. Balance is a unique approach to massage therapy. The expected massage experience is there, but they put a ton of emphasis on the therapeutic aspects of the work. This is the place to go if your massage goals are for both relaxation AND pain relief. It's nice to have a place where they'll spend the time to make sure your goals are being met. Massage chains offer low prices, but their "value" goes out the window if the overall massage experience isn't what you're looking for. Spas are great places to get pampered, but their massage service fees can be... well let's just say "restrictive"... Balance Wellness and Massage is really a nice *balance* between the low prices of a chain/franchise massage, the luxury of spa experience, and the skills of skilled advanced bodyworkers. * * * * * Highly Recommended read more

Best massage ever. Desiree is a genius at finding the perfect spots that cause my pain, and she eliminates the soreness and tight muscles. I've been getting massages for over 30 years and I have finally found perfection. read more

Ruby custom my massage to fit my needs today. Wonderful help as I hurt and felt tense from moving. What a great place to have found. I am a fan now! (It is a bit difficult to find as it is within a group of businesses, but drive in and to the R.) read more

I have had massage for over 35 years, and literally, all types, all over the world. Chelsea is AMAZING. Best Christmas gift from my brother - was a 90 minute hot stone massage and once there I added a 30 minute hot oil scalp massage. HEAVENLY. Chelsea is such a healer, so in tune. She is quiet and respectful, but will say soft instruction such as breath deep and exhale, I'm now wrapping your scalp in a warm towel, etc....small prompts, but not at all intrusive. She has taken extra hours/classes in hot stone, and WOW - it was so much more involved than any other. She used stones on pressure points, I can go on and on about the scalp massage. Best massage and Chelsea is such a calm and affirming presence. 6 stars ! read more

Best massages ever! Ben Parker has magical hands and understands how to relieve pain and soreness like no other. He takes the time needed to ask questions and find out what issues you are having and attends to them. read more

Ben is a very knowledgeable and experienced masseuse! He focused on my rotator cup / shoulder issue and it is already feeling better! Will continue seeing him for this issue and likely long term as preventative! read more

I had a 75% tear of my left rotator cuff resulting in frozen shoulder syndrome. I couldn't move my shoulder, and I could not lift my arm at all. The joint had "frozen" due to scar tissue as a result of the tear. It was so stiff and painful, I often couldn't sleep at night. After several months of professional physical therapy under an orthopedist's care, I had made very little progress, and my shoulder remained painful and incapacitated. I gave up on the physical therapy and felt I had no options. I decided to try massage therapy and went to another therapist before finding Ben, but the other therapist did not produce good results. I tried again and found Ben Parker at Balance Wellness. After my first visit with Ben, I felt really hopeful. He didn't promise to resolve my frozen shoulder, but he said he felt he could really help me. He explained that I would have to be patient, but we would get there. He was extremely knowledgeable and even gave me exercises to help keep my shoulder loose between visits. After only 4 months of seeing Ben once a week, the scar tissue in my left shoulder is almost completely gone, and I can move my arm again. For the first time since my accident 11 months ago, I can raise my left arm over my head! Ben's services proved to be invaluable. He literally gave me back the movement in my shoulder that I had lost. He is an amazing massage therapist who really wants to help people. In addition, he is friendly and kind, and his fees are very reasonable. I feel extremely lucky that I found Ben. He has given me back the use of my left arm, something an orthopedist and a physical therapist failed to do. In fact, the doctor said I would need to undergo anesthesia and have a procedure to break up my scar tissue. Ben was able to resolve my injury and subsequent scar tissue with his amazing massage skills. I cannot really express how grateful I am that I found Ben. read more

My massage with Allyson today was wonderful! I've had two massages here and will definitely be back! Thank you!