Amazing. Fixed my neck pain and relaxed my body. Highly recommended. The massage therapist focused…read moreexactly where I asked. Stellar work.

UPDATE AFTER OWNER RESPONSE:…read more Thank you for taking the time to respond. I do appreciate the professionalism in your reply, and I also want to reiterate that my frustration was never truly directed at Kaila personally. My disappointment comes from the overall handling of the situation as a longtime returning customer. I completely understand that scheduling conflicts happen and that businesses have policies and time limitations. However, what was most frustrating was the lack of accountability or meaningful effort to make the situation right after the confusion occurred. As someone who has supported your business for years for special occasions like birthdays, Valentine's Day, and Mother's Day, I expected a little more customer care and consideration rather than an explanation of why the situation happened. I think what disappointed me most was that the response focused heavily on justifying the circumstances instead of acknowledging the customer experience itself. A little empathy and flexibility can go a long way in retaining loyal clients. I genuinely loved coming to Perfect Balance over the years, which is why this experience was so disappointing in the first place. ORIGINAL REVIEW: I've been a loyal customer of Perfect Balance Day Spa in Lodi for years and have regularly visited with my mother for occasions like Valentine's Day, Mother's Day, birthdays, and other special celebrations. Because of the positive experiences I've had in the past, I recently called a week before Mother's Day to schedule two "Slices of Heaven" services so my mother and I could treat each other for the holiday. Unfortunately, this particular experience was very disappointing. After confirming my appointment for a specific day and time, I received a call asking if I could move the appointment to 3:30 PM. I was understanding and accommodated the change without issue. Shortly after, I received another call informing me that if they were to keep the appointment, the "Oasis" portion of the service would only be provided for approximately 30 minutes instead of the full advertised hour. I politely asked whether there could be a price adjustment since the full service would not be rendered, but I was told, "Yeah, no." The receptionist, Kayla, made it seem as though she had already checked with a higher-up regarding the matter. She was polite throughout the interaction and even acknowledged that she understood my frustration and agreed that the situation did not seem right. Because of that, this review is not necessarily a reflection of Kayla personally, but rather of the management decision and lack of accommodation from whoever she had to answer to, whether that was a supervisor or the owner. I also asked whether another day could be arranged instead, but the communication felt hesitant and delayed, which ultimately led me to cancel the appointment altogether and make arrangements with Appellation aka Wine and Roses. It's unfortunate because I have genuinely supported and enjoyed this business for years. The 3 stars are for the quality of massages and prior customer service experiences I've received in the past. However, I deducted 2 stars due to the repeated scheduling changes, uncertainty, lack of accommodation, and unwillingness to provide a fair adjustment for a shortened service that could not be fully delivered as advertised. Very disappointing.

Amazing massage! She does use a lot of pressure but, it was worth it. I highly recommend this place…read morefor a reasonable price.

Was getting a car smogged they said was gonna be a while so i went here to kill time worse…read moreexpirence all she did was rub my back no pressure nothing like if she didnt wanna be working that day it seemed if i ever go back hopefully i get a new person

I've visited Nagomi Healing about three times, and I already know I'll keep coming back! Lily is an…read moreincredible healer: intuitive, attentive, and so intentional with her work. You can feel her care in every moment. I've experienced several of her services, including massages, the deeply relaxing raindrop therapy that leaves me feeling balanced for days, reiki that quiets my mind and clears away mental clutter, and now the dreamy somatic face and head massage. Every service has been exceptional; she truly has the perfect touch for my needs. One of my favorite parts of the experience is how she takes time to debrief after reiki (if you'd like her to). Her reflections are thoughtful, grounding, and often give me clarity I didn't realize I needed. I originally came in simply looking for a way to unwind, but what Lily offers goes far beyond relaxation. Her work has become something restorative and centering, so much so that I'm committed to making it a core part of my self-care routine. Thank you, Lily, for the healing you bring!

Had the most relaxing head and neck massage from Lily. No matter what style of massage I receive…read morefrom her, she is very skilled in working out the tension and helping you relax all at the same time.

Not sure if the lady who gave me a massage is actually Amy Sue or not, but she's real good…read more Listens well and very good using her knees and feet for a deeper tissue rub. Good price and $10 tip. Clean place

Best massage I've ever had. I feel relaxed and have less shoulder pain. It's taken a while to find…read morea massage therapist that listens to your pain needs and concerns. I look forward to my next massage!!

Liz can do exactly what you're looking for- deep tissue, relaxing, sports... She listens to her…read moreclients, she's friendly, professional, and really good at her craft. Liz's massages are so relaxing she puts me to sleep almost every time- except when she's deep in my psoas muscle! She's also got a comfy travel table and a heating pad so I feel like I'm at the spa- in the comfort of my own home. Highly recommend.

I haven't been to Self Matters in ages and finally returned yesterday…read more I had an ongoing problem with my sciatica and reached out to Angela regarding her availability. She works by appointment Monday-Friday. I was lucky she had a cancellation and was able to fit me in. She charges $60 for an hour, and $10 off your first visit. She provided a ton of relief not only on my focus area, but in problem areas like my back and neck.... She asks your preference of degree of intensity, and she accommodated exactly what I needed. After how much better I felt today? I'm back to being a regular client. Sorry I hadn't taken the time to have this done sooner and more consistently. Thanks Angela!

Angela was amazing. She is professional and attentive to what you need. She explained the process…read moreand asked how much pressure I would like. Very relaxing and well worth it. I feel great.

I've had multiple sessions with Savannah & each one has been high quality. She cares about her…read morecraft, works with you to develop a plan for your pain, & has almost a decade of experience to back it up! Out of all the massage therapists I've ever seen she has hands down been the best one!

Always on time, flexible. Best deep tissue in town! Focuses…read moreon your individual needs and truly restores you!