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    Balavil Hotel

    4.0 (5 reviews)
    ModerateHotels

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    5 years ago

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    Glen Hotel & Restaurant

    Glen Hotel & Restaurant

    (4 reviews)

    ££

    The restaurant/pub is open to all, not just guests. We had such a good dinner the first night, we…read morecalled ahead for reservations to be sure to get a table to eat there for a second night! Between the two evenings, we had their Scottish stew pie, hunters chicken, fish and chips, Mac and cheese, and chicken ham and leek pie. And two helpings of the mega chocolate fudge cake. All super tasty after a day out on the highlands. Or thirst was well quenched with a nice selection of local craft beers, including several cask ales, and a good range of speyside and islay whisky to boot. (They have other drinks too but I couldn't tell you about them.) Very friendly service, great quiet pub atmosphere. They also have several curries and pasta dishes if you're looking for a change from traditional fare.

    Very disappointing handling of a reservation…read more I booked a room directly through The Glen Hotel's website at approximately 9:00 AM on Sunday. I did not receive a confirmation, so I called the hotel three times that morning to make sure my reservation had actually been received. No one answered. I also checked my credit card and there was no charge. Later that afternoon, while I was traveling, I finally received a confirmation from the hotel. By that point, because I had no confirmation and could not reach anyone, I had already booked another hotel. At approximately 9:00 PM that evening, I called The Glen Hotel again to explain the situation and cancel the reservation. Once again, no one answered, so I left a voicemail clearly stating that I would not be staying and asking them to cancel the reservation. The hotel subsequently charged my credit card anyway. When I contacted them, they refused to refund the charge under their non-refundable policy and accused me of simply "changing my mind." That characterization is simply not accurate. I made multiple attempts to confirm the reservation before making other arrangements, and when the confirmation eventually arrived, I made another attempt to contact the hotel and cancel. At no point did I simply decide that I didn't want to stay there. I understand that hotels have cancellation policies, including non-refundable rates. However, a non-refundable policy should not be used to dismiss a guest's repeated good-faith attempts to communicate with the hotel when the hotel provides no one available to answer the phone. I realize The Glen Hotel is not staffed on Sunday evenings, but that makes it even more important that reservations and cancellations be handled in a way that allows guests to communicate with the hotel when problems arise. The issue isn't the non-refundable policy. The issue is the lack of communication, the failure to respond to multiple calls, and then charging my card after I had clearly attempted to cancel and explained what had happened. Based on this experience, I would be very cautious about booking a non-refundable rate at The Glen Hotel. A hotel's treatment of a customer when something goes wrong is just as important as how it treats them when everything goes right.

    Craigerne Hotel The Hotel Restaurant

    Craigerne Hotel The Hotel Restaurant

    (2 reviews)

    A review for the pub/restaurant...a step up from regular pub food…read more It's in a beautiful location on the edge of town near the McPherson Clan museum, closest to the rail station (1.1 km away). There was an event going on so the service was crazy slow, 45 minute wait for our meals. The restaurant is cute and clean. A head's up that you have to order at the bar, there aren't waitstaff to take your order. The gold stout was cold and refreshing. The zucchini soup was lightly spiced and the bread tasted freshly baked, inside steaming, melted the butter immediately. The Cullen skink, creamy without being buttery; smokey, smooth, and delicious. The pulled pork hot dogs were more like pulled pork on top of sausage. The bun was not toasted, quickly became soggy with the sauce from the pulled pork and pickled red onions., which kept getting stuck to the back of my mouth/teeth. The chips were perfect! The coleslaw had too much mayo on it that I didn't particularly enjoy. The salad was undressed and basic. Overall, an enjoyable and creative meal.

    The Craigerne House Hotel is a gorgeous family owned and operated Bed and Breakfast abutting the…read moregolf course in Newtonmore. With an incredible view of the highlands and easy access to the A95, the hotel could not have been better located. During our stay, the owners, Dougie and Joanna welcomed us into their home and made our stay comfortable and relaxing. Additionally, Dougie and Joanna know the area quite well and provided great recommendations for dinner activities. No complaints whatsoever, a great place to stay in the highlands.

    Balavil Hotel - hotels - Updated September 2026

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