We had a really bad experience in this resort. I booked it through Booking.con and the picture in…read morethat app did not match what's reality. We ended up leaving wIthin 2 hours and they didn't even refunded us our payment. They told us to call booking.com and I did. But then booking.com told me that the resort doesn't want to refund my payment. I paid $500+ and I lost that money This place is bogus. It showed they have ocean near them and when we get there it's filtHy. The room is not worth what I paid for and the wifi and TV are not working. I booked so many hotels and resorts around the world and it's sad to say this is the worst. I'm posting actual pictures we took in the resort and the room so beware and avoid this place. Oh btw, I cannot even rate this place in booking.com. So just imagine how a big rip off this place is. Don't trust this place and even those reviews in booking.com or other app. These are bogus and not worth your money.

We came for a family vacation and wanted to be close to the water so we picked this place. The…read morehotel comes to the airport to pick you up in a shuttle with water and provides cool towels. You drive to a semi remote road to get to the hotel. Once you walk in, the check in desk is next to an open dining area that opens on an infinity pool and beach in the background. Each room is a beach house so it's really cute. The bathroom has a shower without any doors that drains in the floor. Each room comes with a good air conditioning unit and the curtains do a good job of blocking out the sun when fully closed. Outside patio has chairs with long arms to dry your clothes. The only worry I had was that the outside sliding doors are tricky to lock. The pool was nice to swim in and it was very peaceful. It was cool to see the tide coming in and out every day while swinging in a hammock. Breakfast is buffet style and they start early for those that have tours. They also make omelets, pancakes, and eggs for you on request. My only complaints are the walls are a little thin so you can hear everything and you have to travel to get anywhere since it's a bit remote. I think it does add to the charm, but be prepared to travel some when you come here.

Very beautiful hotel with great staff . Continental breakfast is nice but could be better . Not a…read morelot of selection . Some rooms have beautiful forest views and some are horrible. Very clean and spacious rooms . And they have comp airport shuttle . Now my complaints,,,,, they need to upgrade their door locks because you can literally open the room door from the hallway using a credit card. Their doors do not have the guard which would prevent this so be careful until they remedy this security problem ! Management was notified . I changed my room because of this and new room had same problem. And with staff we tried other door and credit card popped open the door . Now my only other problem was the cold swimming pool . Nothing more I hate is when I can't go swimming in a beautiful pool because it's cold !!!!!! One of the reasons I booked this hotel besides I am a rewards member . And there's really no property grounds to walk around on. But we had a very 3 night stay .

So excited with our stay here. All staff is very friendly and accommodating! Pool, gym, and spa are…read moredone very well. Utilized their massage services, they did not disappoint! All food is delicious! Their breakfast buffet is bomb! They have an omelette station. So much good good.... hot food and of course juices and coffee to drink. So happy with out stay here!!! Will come again!

We stayed here for one night before a flight. The grounds are impressive and gorgeous. Main pool is…read morehuge and great for lap swimming or lounging. Tomato Basil restaurant was actually great pizza (chicken shwarma pizza as a hit!), but service was slow and prices were high. Room was immaculate and well appointed. I just love the style of this place. They were doing some construction while we were there, but it wasn't overly noisy. Free shuttle to the airport is a nice perk.

Great place, friendly staff, and wonderful location! I would definitely recommend this place.read more

Beautiful hotel, the staff is amazing and extremely friendly and welcoming. Make sure you go to the…read moreupstairs bar!! Good drinks & billiards.

Nice accommodations close to the airport. They have a nice pool that gets visitors day and night…read more The restaurant breakfast is satisfactory with both Filipino and western items. Rooms are par / sub par, but they will help you with any needs or quick fixes. Service is excellent and very polite.

Did quite a bit of research for the hotels located near the airport and this was one of the newest…read more(and more updated) ones that came up on trip advisor. We signed up online and got a pretty good rate for 2 nights. Hotel pickup at the airport was on time and easy to find. Took a short 5 minute ride from the airport and arrived at the hotel(located right next to Robinson's shopping mall) was welcomed with some type of juice while we waited in their outdoor / indoor concept lobby. The staff was welcoming, everyone here was nice and wanted to assist in any way. The rooms were clean, AC worked well with no issues and beds were crust and comfortable. No complaints regarding the room.

First and foremost. The staff is marvelous. They are very nice. And I appreciate that…read more Next the nitty gritty. 3 stars for the cleanliness. Our suite smelled of mold/mildew which is frustrating given the price, and the hotel itself is a bit dingy and needs some TLC. The hallways are dingy. Things are coming apart. Etc. Also for 3 stars. The response to message. I left both an email and insta message without responses regarding massage and other room services. Ever stayed somewhere where the photos are much nicer than the actually hotel. This would be that place. This hotel definitely needs some love, touch up, and work.

My review was based on the excellent customer service! Three-star accommodation because of the…read morecondition of the hotel. This establishment is not a 5 Star hotel, but the customer service is top notch. The wifi here didn't work on my second, and third day, and my shower did not get very hot. However, they made it up by their professional staff including the maids and security guards. They were very polite, kind and helpful. Always saying good morning, and have a nice day. The complimentary breakfast buffet was fabulous. I was able to custom order an omelet and sit by the window to watch the sunrise. There's also a real gym at this hotel, so it was nice to be able to work out.

I'm so glad that we found this hotel. It is close to the market, Bay walk and especially the INC…read morechapel. Very friendly staff particularly the Executive Chef, and folks working in the restaurant. I have jokingly requested a special food for breakfast and to my amazement they offer champorado or porridge the next day..WOW, how do u top that service. Not a very fancy place to stay but you notch in customer service. I highly recommend this place for folks looking for best bang for their bucks. I would have given this 5 stars if their towels are newer.

Hotel Fersal - Very clean and comfortable hotel in Puerto Princesa…read more Not a "luxury hotel" but definitely has very clean and well appointed large bedrooms. Hopefully management will keep up the high level of service and cleanliness that this hotel offers.

My 3rd day Palawan, first breakfast that filled me Pancit…read morecanton was good, pork Torino excellent Pancit canton is very similar to pork , chicken Lomein

This isa wonderful hotel. We were picked up by the hotel shuttle and surprisingly it's just around…read morethe corner from the airport. Very convenient. I love the decor of the place as they really made the walls their "canvas" for painting. It looks like a pretty hip place. The staff are very friendly and always greets you whenever they see you. I also love the food as it's typical Filipino foods served with rice. The way I grew up. The cucumber lemonade is now my favorite drink. I also love the location of the hotel where it's in the middle of the city. You're not too far from the country areas but you're still near the shopping malls. This place also has a pool and nice sitting area outside the lobby area.

I am an avid traveler and have stayed in many hotels including the United states, Europe and the…read moreCaribbean. This is a very nice hotels. The rooms are huge and the beds are 2 queen size beds. The layout is great as the shower stall, toilet and wash sink are all separate. It has a refrigerator and hair dryer. I think the best part of this hotel are the friendly staff. They are so warm and respectful, always welcomes you with a smile. From the front desk, security, housekeeping and most of all, the dining room staff. The breakfast buffet has many options, catering to foreigners and locals. Definitely a 5 star for me. Highly recommended to friends and family! You will not be disappointed.

We paid around $40USD a night to stay here during the low season. While not in the center of town…read moreand lacking amenities like a pool and fitness center it was a good deal. The property includes about 15 rooms with teak colored bamboo houses you can hangout in interspersed throughout. Food was affordable as it is in all of Palawan with breakfast coming to about $2usd. We also enjoyed services like in-room one hour full body massages for $20USD. All in all it was a nice place to stay however if we stay in Puerto Princessa again a location we will stay at a hotel with beach access because we could not find a public beach.

I stay at the Hibiscus every time I have to go to Puerto Princesa. It is a family business owned…read moreand managed by a French guy and his French Filipino children. It is both very close to the airport and "downtown" PP but very quiet and cosy. Rooms are large and simply furnished; they have AC and are very clean. A really decent breakfast is served for a song and the hotel is a good provider of reliable van drivers.