I sent a formal dispute for the final account statement I received on September 11, 2025, for my…read moreformer residence at 4305 Paxton Lane SW Apartment 406, Lilburn, GA 30047, which I vacated on August 23, 2025. The keys and gate pass were returned on August 28, 2025, officially ending my tenancy. Vanessa Meraz stated via email my lease end date was 08/28/2025. The statement lists charges totaling $2,832.00, with no portion of my $1,500.00 security deposit returned. I am disputing the validity of these charges, as I left the apartment in clean and good condition, and I took care to fulfill all lease obligations. Under Georgia law, specifically O.C.G.A. § 44-7-34, landlords are required to return the tenant's full security deposit within 30 days unless valid deductions are made. Additionally, landlords may not retain any portion of the deposit to cover ordinary wear and tear. If there is a cause for withholding, the law requires a comprehensive list of damages to be provided, along with a payment of the remaining balance. I have not received adequate documentation justifying the full retention of my deposit, nor an explanation that complies with the requirements under Georgia law. To resolve this, I requested the following: A detailed itemization of the $2,832.00 in charges, including invoices, payments paid, along with the dates, receipts, or other documentation; A copy of the move-out inspection report or checklist prepared in accordance with O.C.G.A. § 44-7-33; The immediate return of my $1,500.00 security deposit or a corrected statement with legally valid deductions, if any. I filed a complaint with the BBB and the Texas attorney general(the state where the corporate office is located) I am in the process of filing a complaint in small claims court and notifying the Georgia Department of Law - Consumer Protection Division, as appropriate. There has been no resolution and the property manager, Brittany Mason stopped responding to emails and phone calls.

Horrible Rats and roaches. Staff not knowledgeable. Not worth the money and stress. Ghetto. Use to…read morebe better.

I've had a great experience with the Darnell and their team. Kali the manager took the time to sit…read morewith me and answer all my questions. The complex is a tucked away quiet little gem - love the view and the privacy. Great pool too.

Beautiful place ! Amazing environment , The management team is kind and professional Karina leasing…read moreagent and managers , Kenya and Kali , the amenities , location and the most important part.. the apartments are really beautiful and modern design! The office smells delicious ! I recommend this place it is one of the best places I visited. Thanks for your profesionalism

I lived at Broadstone in a 1 bedroom apartment in Building 1 from April 2023 - February 2024, then…read moreI moved in with my husband who lived in a 2/2 at Broadstone in Building 2 from October 2023 - December 2024. Here is my thorough review of the complex. -- Building 2: If you decide to move here, stay VERY FAR away from Building 2. The people who reside in that building do not care about upkeep. They let their dogs pee in the elevator and poop right in front of the door to the building. They are constantly smoking weed and are insanely loud at all hours of the day. -- Trash: Overall, there is always trash in the stairwells (mainly cigarette buds even though it is a "no smoking" complex). Trash pickup is also 1-2 times a week which means that there will be multiple dumpsters in the middle of the road between Building 1-2. -- Parking: There is always someone parked in the walkway between Building 1-2. More than a few times, people have even parked (and left their car) in a way that you can't get around them to get to the parking garage. Another issue is, if you parallel park between buildings, people will block you in by parking beside you (you can see in the picture below) -- Pet waste: ~80% of the dog owners in the complex don't pick up after their pets even though there are pet waste stations all throughout the complex. Often, I would even see someone letting their dog poop directly next to a pet waste station then not pick it up... Which truly sums up the people that live here. -- Building 1: Between the two buildings I personally lived in, Building 1 is the better building. It is cleaner and quieter than Building 2. However, don't lease an apartment on the side of the pool. Especially during the summer, people would be in the pool until midnight and would be as loud as they pleased. -- Mail/Packages: Broadstone runs their package system through Fetch which is the MOST inconvenient thing I have ever experienced in an apartment. The way Fetch works is you have a completely different address for your packages than for your mail. Your package is sent to a Fetch warehouse and put in your "box." From there, it is picked up by a Fetch employee and delivered to your door. Sounds great in theory, but your packages get to you days later because of the extra steps. Plus, if you have people sending you packages, they have to have both your mailing address AND your package address and know the difference between the two (considering we had dozens of wedding presents trying to get delivered, you can see how this was an issue...). -- Moving out: We moved out Dec. 3, 2024 and didn't receive our deposit back until the last week of January even though our lease says we would get our deposit back within 30 days. When I returned our keys, I was not given any information on moving out and the leasing agent only took my keys and put them in a drawer (no email confirmation or anything). In fact, I had to ask them if they needed our new address to which the leasing agent responded, "um yeah probably." Then he searched his desk and pulled out a sticky note... Needless to say, I didn't have full confidence that our move out was recorded. Sure enough, through initiating a conversation with a different leasing agent at the beginning of January, I could tell that our move-out process hadn't started. All of that is just the overarching issues. We experienced lots of nuance problems throughout our 2 years of living there that just made our time there that much worse. If someone forced me to live at that complex again, I would choose Building 4. It has its own parking garage and seems quieter than the other buildings. However, if you don't care that you are paying a luxury price tag for a non-luxury apartment complex, this is complex for you! All of the issues we had with the complex wouldn't be a huge deal if we had paid significantly less in rent. Don't let the great amenities fool you... the tenants in the complex make this a terrible living experience.

If you are looking to lease in this area, this is where you want to be! Broadstone Junction is the…read morepremier living experience that you are seeking, from the grounds, to the management, to the maintenance team. The manager DeMille and assistant manager Xavius work seamlessly together to provide and maintain a superlative product. They are very passionate about making this an enjoyable, comfortable, and peaceful place to live. When I first visited the property, I was greeted by Xavius's cheery disposition, beautiful smile, and overall warm energy. He answered all of my questions, was very professional, and left a lasting impression that prompted me to cancel my other apartment viewings for the day. I knew from the moment I stepped foot in the doors of Broadstone Junction's leasing office, that I was making the right decision. When touring the grounds, I could definitely tell that an extensive amount of detail was put into the buildings, which is a nice touch to have as a renter. The pool is gorgeous, and there are loungers that actually sit inside of the water, giving a resort feel. The clubhouse is great, my friends and I reserved it and had a dinner party there one night and we had the most amazing time. There is a kitchen area with a lot of counter space so we were able to bring prepared food over and set up a self serve area for everyone. If you're a remote worker there are a few spaces for you to work or have a private meeting/presentation. My favorite amenity is the creative space, which is designed for creative social activities like a beginner art class! They also host a ton of resident events, from coffee and cookies, to holiday parties and everything in between. They even invited a food truck last month, and gave the first 30 residents a $10 credit for their order! I absolutely love it here! A beautiful property with a ton of amenities, professional staff, and a responsive maintenance team? What more could you ask for? I have lived at numerous apartments over the last 17 years in Atlanta, so trust me when I say, this is where you want to live!

Be aware , if you go talk personally to them about your upstairs neighbors being loud jumping…read morerunning stomping till 2am .nothing going to happen when u complain . My spouse went to talk and basically Said we have to suck it up . Here as you can see in the photos i guess my upstairs neighbor don't have a trash can and could throw there trash infront of my porch and nothing happens as usual. Management knows about the trash but nothing happens . Everyday new trash gets thrown.

I am current resident at The Edison at Sugarloaf. I have made the leasing office aware of hot water…read moreissue since move in 11/27/24. Claudia has been my point of contact for this issue and has been great at getting maintenance out but unfortunately the maintenance team has only been applying a bandaid to the problem. In addition to Claudia (leasing agent) I have even spoken with Alex (leasing agent) in office once. I believe I've made Laura (property manager) aware of this prior to today in person along with other concerns that have been resolved and still the issue continues. Here is timeline of the ongoing issue. 11/27- move in. Noticed unit has like warm water only. 11/28- reported no hot water to Claudia -Kevin (maintenance) came in and temporarily fixed(Result: raised temp set on water heater by 20-30degrees) 12/1- Reported issue again via phone to Alex in leasing office via phone - Jose came to fix by reset button on water heater locked behind maintenance door. 12/17- Lady upstairs has tub replaced and since then it's been issue consistently with our hot water in unit. (Not sure if this is related but seems like it) 12/19- no hot water (fixed same day by Jose) (maintenance manager) 12/21- no hot water (called it in-fixed again by Jose) 12/23- no hot water called prior to close of office hours (no response) 12/26- @ 11:43a maintenance manager Jose comes and temporarily fixes issue. Water returns 12/45p 12/27- no hot water 2am [called emergency maintenance # and left message @ 2am] I received no call , no reply via text and no follow up by afternoon. I went up to leasing office spoke with team. I waited over an hour for maintenance. They came said something was loose. There was nothing more the maintenance team could do. Only 1 guy knows about water heaters btw 1/2/25- came back in town. hot water out. I have 2 small kids my husband and self. We can't shower. Immediately reached out to emergency maintenance line - they never respond. I have to wait for someone to get in tomorrow. I have come to terms with fact I've made horrible mistake signing this lease. I'm very unhappy. Not to add they did NOT create enough parking. If you aren't home regular time there is no parking. If someone has a get together there is no parking. I pay $1700 plus to stay here rarely have parking and rarely have hot water to wash my families SSA! Would not recommend

I had a tour scheduled for 3:00 pm today and no one from the leasing office ever showed up. I…read morearrived 15 minutes early and stayed until 3:15, but the office was locked the entire time. The sign on the door said they would be back at 1:00 pm, yet no one returned. I called multiple times with no answer. A resident walking by mentioned that this has happened before, which was disappointing but not surprising given my experience. As a serious renter, this lack of reliability and communication is a major red flag. If the leasing team can't honor scheduled appointments or even notify prospective tenants about delays, it doesn't inspire much confidence in how the property is managed.

Amazing beautiful community. Located by the forum and outstanding amenities. Floor plans are large.read more

Moving to the Wesley place is the best decision I made with my family. Miss Bonnie is just an…read moreamazing person, easy to work with, understanding and very welcoming. Myself and wife enjoyed our tour with her, she gave us options and was very supportive throughout the process. Thanks Miss Boonie .

This company discriminates against people who have section 8 and do not explain on their website…read morethey do not accept money from the government before you pay their application fee. Mario Barriga told me that my credit was good, but I cannot use a section 8 voucher for any of their units per their policy. When I asked them for a denial letter, Billy Eliassant the Community Manager explained that I did not meet their income requirement, I have an income of $5000 a month 2000 of it is the Voucher and that I owed too much debt when I don't have any debt, I just filed bankruptcy and it cleared a month ago.

Apartment complex smells like pot. Black mold in faucets. Poorly maintained grounds from when…read morewe moved in. Needs a lot of work!!! Glad we are out... reports of issues went I responded to

Sh overcharging every month can't wait for my lease to be done so that i can get TF out . how in…read morethe world every month there is a beginning fee of over 100 beside trash water and sewer .

Well so far my experience has been great! Asherah Surrat assisted my daughter and I today and she…read moreexceeded her duties. She was positive, informative, very friendly and personable. We are looking forward to doing Business with her in the future. Great property manager.!

This community is huge, but very poorly managed. There are constant issues with loud music and…read morelarge groups gathering around the pool area with little to no enforcement of community rules. The gates are often broken, which raises serious concerns about security, and trash is frequently scattered throughout the grounds. Inside the units, there are also ongoing maintenance problems, including broken appliances that take far too long to be addressed. Overall, the property feels neglected and badly run. For the amount residents pay to live here, the conditions and lack of management oversight are extremely disappointing.

Moved here November 2025. Unit was quite dirty upon move in and had active roach infestation. I…read morebought my own pesticides that have worked great. Management offered "touch up cleaning" services, but did not notice a difference in unit after they serviced unit. Management did replace my dishwasher filled with cockroaches by 4 days after move in. Dealt with a main sewer line clog from 2/6 to 2/27. Intermittently was unable to flush toilets and bathtubs were filled with sewage from units above me. Sewage overflow occurred once. Took multiple service requests and plumber visits to diagnose and treat problem, and was uninformed or misinformed about issue throughout that time. Unique sewer pipe setup in my unit results in sewage erupting from toilets if a water jet is utilized to clear clog. Requested to change to new unit early with waived fee due to this issue as well as receive compensation for dealing with unsanitary and technically unlivable unit for significant time. Management refused this. I was excited for this place to be my first home by myself for a few years, but dealing with the above has really soured me. Direct leasing office staff are clearly nice people trying their best, but they work for a soulless corporate entity (Ventron) that clearly lacks empathy and doesn't respect tenants as one source of their income.

Great leasing experience beautiful community !!!! Love…read moreliving here !!! Resident referral experience