I just had my wedding in West Lafayette, IN at the Purdue Memorial Union, where we rented chairs…read morefrom Midwest Rentals. I am absolutely disgusted by the customer service and price-gauging that this company does. It seems like they are a monopoly in town, but if you can avoid renting from them, please do!! Better yet, if you're looking for business ideas in the area, this might be a good one! For a party rental company, they charge significantly extra for weekend (Saturday and Sunday) drop-offs and pick-ups of rentals. I do not understand how they are in this business if they cannot reasonably accommodate weekends. Cost breakdown: - For 250 chairs, the rental cost $1750 - The drop-off fee on a Friday: ~$100 - Pick-up Saturday after the wedding (INSANE!): $1500+ I was charged an extra $800 fee for Saturday pick-up alone and then when I was on my honeymoon, I received a surprise $500 credit card from them with NO COMMUNICATION. I had been on previous emails with Allison Brooks and NO ONE reached out to the lady who was paying the bills. There was a surprise charge for the chairs not being stacked. I was more than happy to pay the pick-up team for the extra labor, but I'm disgusted that they're turning a profit on the extra time and that those guys won't be seeing that full amount of money. Overall, 36 hours of 250 chair rentals cost me over $4k. This was the worst wedding vendor I worked with and did not provide the customer service that is deserved for payment of such large sums of money. I do NOT recommend using them and do recommend paying for better service out of Indianapolis. I'm just so disgusted by how expensive they were for such BAD customer service.

Very disappointed in their service. Tables were set but not locked down and some had rainwater on…read morethem. Delivery time changed and they didn't notify me. I asked for 3 sides of the venue to be covered with pipe and drape and they stopped short exposing half of the overhead door. They drew the layout of the booths. When I added another booth by drawing it in, I requested another updated drawing and waa told they were too busy to do it and they could work with my drawing. Because they set up early without calling me, they didn't include my additional booth.