VORSICHT! STAY AWAY! We ordered through takeaway.ch, watched our order for an hour, when it was…read moresupposed to come after 40 minutes, until finally it showed it was delivered. It never came. My husband called to ask about the order and was very polite. The person who answered was insanely rude, mocked him for calling, and told him "hakuna matata" after telling us they never accepted the order.
We got a confirmation email, watched the progress, and they marked it delivered, even though it was never made or sent.
So now they are insisting that we have to contact takeaway to get our money back. Takeaway's website clearly explained that your money will be refunded if THE RESTAURANT cancels your order (or you do, or takeaway does). So they marked our order as delivered, and now claim they can't refund us.
Then they respond to my review on Google, claiming they just told us they would send the order right away. This is complete nonsense. My husband called, and the man was so rude, and only after that did he offer to send it. No way were we going to take food from this place at that point. I was so mad that this person was so rude to my husband for no reason that I called back, furious. How can people at a business talk to their customers like that? We were no longer in a customer/business situation, and it was quite personal after how he treated my husband. So, yes, you're damn right I cursed at him. As I should have. I've never heard someone be so disrespectful to a customer for no reason.
Also in their response to my review, they said again that we are supposed to contact takeaway.com if there is a problem with the order. Takeaway.com makes it clear that if the restaurant is responsible, and the order was accepted by them. They lied and said they didn't accept it. But they DID accept it, AND mark it as delivered.
Look for their responses to other negative reviews. Someone who works there doesn't know how to work with the public and thinks it's okay to talk to people like they're garbage, but they don't want to be treated the same way.
From takeaway.com:
"My order was not delivered.
If your order was not delivered, there are two possible scenarios:
The restaurant received the order but did not deliver it.
In this case, our confirmation system shows that the restaurant has confirmed the receipt of your order but the restaurant unfortunately did not deliver it. It is possible that your order was lost at the restaurant or that they decided for some reason not to deliver it. In any case, the restaurant is responsible for the delivery and must contact you to inform you. You should call the restaurant on the phone number provided in the confirmation email to find out what went wrong. We also ask you to send your complaint to our customer service, so that we can find out the exact reason why your order was not delivered and if necessary take action.
We have no influence on the delivery of your order. We expect every restaurant to prepare and deliver orders on time. In case of a change in the order or the delivery time, they must inform the customer. If you were not informed in time, please send your complaint to our customer service and we will contact the restaurant to discuss the problem.
The restaurant is not responding
In this case our call center was not able to send your order to the restaurant because the restaurant was not responding. In this kind of situation we are unfortunately forced to cancel the order. We will always first try to contact you by phone, and if you don't pick up we will send you a cancellation email. For this reason it is very important that you enter a valid phone number and email address when ordering."
