Service: The sales assistant was so friendly! She helped me find my exact sizes, and gave me some honest opinions. Value: Clearance section is amazing! I found something which matched me perfectly. The store is so great, big spacious. read more

For some reason for me, banana republic medium is like custom fit for my body. Therefore for me personally I go to banana republic if I want some off the shelf clothing that is going to fit well. So if you're 5'9"- 5'10" weigh around 175 pounds and you don't wanna have to go customize clothing, give banana republic and their factory store try read more

My most recent visit here was a much better experience. I have no idea whether they righted whatever was wrong, or maybe my first visit was during some crazy sale. Everything was laid out well and in order, things were easy to find. My biggest disappointment was that I didn't find a lot that was either of interest to me or in my size, but at least I enjoyed checking the store out for clothing this time. read more

I've been to a few Banana Republic Factory stores and this one is okay... Typically things are thrown around and very disheveled, but today when I went, everything was surprisingly in order. The store associates seemed a bit bummed to be there but the checkout process was fine. Like other Factory locations, the prices are lower than normal, so you can expect to get some good deals once in a while. read more

I had an excellent experience at the new BN Factory Store. It's not all the way down in Wrentham, for starters, and two, they accept my credit card rewards certificates for shopping too much here as well as any other BN. I had gone shopping over Labor Day Weekend in the Delaware store. I couldn't load my coupons on my phone, and so I paid full price on a bunch of really good discounted clothes. Bleck. I call the credit card hotline, I get no where. I find out that the new Assembly Mall Plaza has a BN Factory Store. Awesome! I don't have to travel to Wrentham (45+ miles away) for it. I head over there on my lunch break and get my coupons applied to my order, and also buy another shirt. Awesome day! The store itself is brand new. It's a little smaller than I expect most BN stores to be, but that doesn't bother me. It's also across from the Lego Store, so there's an easy marker to check it out at. The store manager is a really engaging and devoted manager. This needs to be said, in case people don't pay attention, you cannot return Banana Republic clothes here. Apparently they're two different establishments, so you better head to Lechmere. read more

I've been to this BR outlet store a few times now (most recently two times this week for a special sale they were running), and every time I've been impressed with how upbeat the staff has been. Sure, it's an outlet store (meaning it might not be kept up as well as a regular retail operation, but there has always been staff out organizing in an endless battle with the crowds); but I've always thought it was a pretty solid atmosphere and great selection (at least for men). I'd definitely revisit in the future. Assembly Row is a great development with lots of walkable space and attractions. read more

I went into see if i could make an exchange for a different size dress from an online order. They didn't have the size, so I opted to return. I wasn't able to find the receipt in my package so the cashier looked up my information and handed me a card for in store credit. After I asked why I was given in store credit instead of a refund, I was told it couldn't be undone & it was my fault for not having the receipt. I felt gaslit by two employees telling me this was my fault. They never asked if in-store credit was okay, and I could have gone home & made the return online to receive an actual refund. After being ganged up on, someone else came over and quickly was able to refund me (the very thing I was being told wasn't possible). I left apologizing, feeling confused why I was the one apologizing. I've worked in customer service for over a decade, and I know my request for a refund wasn't "crazy" yet I was made to feel like it was. I have never felt so turned off by a brand from a singular interaction. read more

This location of Banana Republic is amazing! The clothes and accessories are reasonably priced, the staff is friendly, and the customer service is out of this world! Manager Joshua went above and beyond to make sure my experience at Banana Republic was successful. read more

You can find anything here, from a casual outfit to something more suitable for a business meeting. Large selection of petite clothing, which is great for me because it's often difficult to find. Bought a lace dress here on supersale for $39 (I was invited to 8 weddings this year so I was looking for some dresses on the cheap) and got so many compliments on it. Sometimes I find things, sometimes I don't-depends on the selection and my mood. If you're a student, you can receive an additional discount with your student ID. read more

Drive very far to get here only to be turned away in the freezing cold because they didn't update their online hours to 11 am open. I had a busy work day and set aside just enough time to be efficient with being there when they opened and they said that they just decided two weeks ago that they would open at 11 am instead of the online hours showing 10 am and even said their registers would not even allow them to login or do anything until 11 am. These hours were not displayed anywhere. Was also misled by staff that something was not in stock when it was after I double checked myself. No friendly welcoming or assistance when entering and shopping at this store and often the check-out counters are unattended or understaffed. The star is for the cleanliness of the location as did appear clean, including the dressing room. The location is pretty too, so just shop here without expecting any stellar customer service. read more

I love the Banana Republic outlet for work clothes. I found some great things as did my husband. The challenge came when we tried to check out. There are 'stations' towards the front of the store where an employee can check you out, and it took a full ten minutes for him to ring up 5 items and charge us. Also, there was a 5-dollar coupon for trying on pants, but no one checked and offered it. I had to see the sign, go back to the dressing and ask for the coupon. My husband didn't notice it at all and missed out. I wish employees here were a little more proactive. Highlight was work button down shirts for 13 dollars each. read more

Just a heads up: this is a factory outlet store. This isn't your average BR. The benefits: cut price deals and a healthy selection of discounts. The negatives: not much attention paid to cleanliness and a drab looking store. I'm never inspired to step into this place, but I'll check every once and a while for a cheap shirt or item. You don't get the niceness of a real BR, but you also get much cheaper clothing. Life is all about compromise! read more

Went to this outlet for the first time over the weekend. They were having a huge sale, with most sweaters and Winter clothes 60% off. I got a sweater for $18. They seemed to have a good selection of sizes. I'd go back again. read more

I love banana republic. But this store was a disaster. A complete dirty mess. Stuff strewn around. As if no one had folder anything in days.

It's a great average outlet store. Hit or miss on the deals like any other store. Staff is friendly. A lot of people shop there so its usually crowded on peak hrs, by the way in this area, everything is crowded in peak time. read more