I've never had a good experience here and a simple transaction like paying my rent usually takes…read moreabout 45 minutes. The staff never explains anything very well and I always have to tell them that yes, I can pay my bills at that branch. The ATM is going to charge you a lot to use it. As far as I know this is the one of the only banks in Ipanema that does this, and my guess is because foreigners will recognize the name. You can easily go to any other bank, like Banco do Brasil, and not get charged anything for using the ATM. Don't waste your time or money.

Banking here is generally a hassle! They treat customers like they (the bank) are doing you a great…read morefavor! Just to "break" larger Brazilian denominations into smaller ones is a ridiculous issue and they (the bank) will only do it for about 20 or 30 reais at the most! In Rio de Janeiro you need smaller denominations for many things (such as bus travel, use at the beach, and so on)! Many businesses in Rio de Janeiro treat costumers like bums and CitiBank is one of them!

I used tap-to-pay for almost everything during my time in Brazil, but when I needed cash for…read morecertain beachside bathrooms, I was so thankful to find this indoor ATM. It was a blessing to have a secure place to withdraw money, especially since it displayed the conversion rate before dispensing cash--no surprises! Despite the common warnings about safety at night, I personally felt totally fine, even though someone was sleeping in a sleeping bag inside. Overall, a convenient and reliable spot when you need cash in Brazil!