Friendly people, but poor business practices. I moved back to Burlington this year and my bank…read moredidn't have any nearby branches, so I applied for a new account. I was denied for not being at my current address long enough. I went to Connection Bank instead. No issues. This bank doesn't seem to want money. I make $85k a year and was trying to move my checking accounts, savings, and IRA into one bank. Guess I dodged a bullet.

Well I have to say I'm very disappointed in this bank. I have been a customer for many many years…read more I'm going to say since 2004 if not before then. And the overdrafts that they charge you and continue to charge makes it very hard for a person to get out from under that. I'm on social security guaranteed check every month and when one of my accounts got hacked I was charged. I don't even know how many overdraft charges. At least three maybe four That's $99 on top of waiting for my money to be returned. That was stolen. I didn't get my overdraft charges back. It's a never-ending cycle and they're not ones to want to help you get out of it

Very confusing set up, took me half my lunch break just to withdraw a small amount of cash. Not…read moreenough bank tellers. Long lines

I have had an account with this bank for over 6 years. To be honest, I wish I would have…read moreresearched the other banks in this area before making this decision. When I had first opened my account, the staff was always very helpful and friendly. However, the last few years they have been rude, and unreliable. I have tried calling to speak with a manager, leaving messages, and was never called back. If you are looking for a bank in this area I suggest looking at Two Rivers or F&M Bank.

I will not give you a star rating you have been the biggest pain in the butt since you took over…read moretwo rivers and now we have to deal with first mid and everybody said oh it's going to be such a smooth transition it has been anything but that and I feel sorry for people who can't get around and get this paperwork done to get their account straightened out and half the time I can't even use my debit card for what I need to use it for and then they tell us we have to order checks well they doubled the price of the checks and I said uh-huh you guys are going to nickel and dime us to death you are a worthless Bank I knew everybody in there at two rivers you got rid of all the people that were good and put a bunch of damn teenagers in there that don't know what the hell they're doing I am very very disappointed with first mid Bank and trust and I'll probably be taking my money out of there

From the owner: Member FDIC. Equal Housing Lender.read more

Called to stop a pending charge from a subscription that was supposed to be canceled. They couldn't…read morestop it, but disabled my card without consent. They also failed to retain contact information for the charge. After resolving the issue with the subscription service, I filed a complaint with Connection's website. I was called shortly after by a manager who scolded me for filing the complaint and proceeded to argue with me about what actually occurred with their banker. She offered to put their CEO on, which I accepted. She came back and said he was unavailable... (likely story). Very unprofessional. Will be moving my accounts. Would have let it go if the manager didn't feel the need to double down. Would not recommend.

From the owner: A long, long time ago, all the way back in 1854, the story of Connection Bank and Insurance began…read more In fact, it was the very first banking institution established in the state of Iowa. With locations in Keokuk, Montrose, Fort Madison and Burlington, Connection Bank and Insurance employees try every day to bring a little sunshine to those around us. You'll find us hard at work, but you'll also find us volunteering in the community, coaching youth sports, chairing the school's parent teacher organization and contributing to all kinds of local charities, events and economic development. We're proud to work, live and play in our communities. We know you've trusted us with your finances but we also know it's not just about money; you're trusting us with your hopes and dreams at all different stages of your life. Thank you for this honor. We commit to you to continue as sound and profitable organization so you'll always feel comfortable with the investment you've made here . Thank you for stopping by to learn a little more about us - you're always welcome.

Such an awful bank to deal with, ever since there was a change in the software it's only gotten…read moreaggravatingly worse. The clerks didn't know how the system worked for sure so immediately put it on the client to correct the issue. The debit cards failed to function for many clients at local stores, their customer support is annoyingly inept and sends you to third party resources, and to top it all off, when they're actually forced to concede they made a mistake and fix it, there's no apology or assurance they won't screw it up yet again. Yes, personal experience here, in my case, they erred three times on the same issue and I had to wait three months for them to find they were wrong and return the money they were sure was not handled incorrectly, a third party resource they used had to prove them wrong. So, do yourself a favor, they offer nothing special, certainly don't excel in customer satisfaction, go somewhere else.

I absolutely hate Two Rivers Bank and trust. I have had nothing but issues since they bought my…read morebranch. I was told it would be a seamless transition similar to when Dubuque took over First Community. It has NOT been. All of my automatic payments, subsciption boxes and direct deposits failed. All of my online banking transactions disappeared. I've been given tons of contradicting information. Like my account + routing numbers have changed, oh no just your routing #. And I've been told contradicting information about my current checks working vs being no good. Now I'm getting a new box of checks in the mail but it will take over a week. Still don't know what to do with my old checks because every bank rep has a different answer. Today I had to call because I was forwarded an email from my company stating: The direct deposit(s) did credit the payee's account successfully; however, the company is required to make changes to ensure future direct deposit credits for the payee are received successfully. The payee(s) whose bank account information has changed are: Katherine M. Due to the sensitive nature of the bank account information, we cannot provide that on this email. You can contact the payee(s) for the specific information.   If you do not fix this information prior to submitting your next direct deposit,your direct deposit submission will be rejected  So I called the Keokuk phone # it forwarded to the Two Rivers in Burlington. I read the email to Cody who pretty much called me a liar and informed me all direct deposits still work with the old routing numbers though she gave me a new routing # to give my company for direct deposits. Considering that I had to update another direct deposit ALREADY and that my company forwarded me an email telling me I would need to provide information PER THE RESPONSE they recieved I was upset to be told 'thats not how things work'. Two Rivers reps are unhelpful and accusatory and the transition of them taking over my bank has been nothing but horrible. I still don't have any visible online banking information, I have checks I don't know if I can use/a wait on new checks, I'm unable to get a bank letter for direct deposits until the 'transition is completed' and the new debit card (that you had to activate by GOING to their ATM) feels as flimsy as their promises of 'easy' banking.