After being a customer for 15 years Security Bank aided Straight Talk wireless in ripping me off of…read more$250. Before Xmas 2025 I ordered a locked Iphone and 1 month service. Did not arrive. Call center for Straight Talk in a foreign country. No help, no order number, no invoice, nothing. Went to Security Bank and was told no problem but I needed to wait 30 days to report. I purchased same thing at Walmart since it was Xmas gift. After 30 days I went in to bank and filled out affidavit. A week later Security Bank sent letter saying I was denied and was just out the money. What about the month of service for the phone that was never received nor activated ? Sorry, you are just out. What kind of bank does that to a 70 year old long time customer? You have zero protection if you use Security Bank debit card. My new bank said that should never have happened.

I would like to thank PJ at the Woodland office for helping and going above and beyond with my…read moreaccount.

I have been with this bank for over 15 years for good reason , I love the girls here they do all…read morethey can to make sure I'm satisfied with my banking service whether it's online or not . I will never change banks ever !!! I have brought my son and boyfriend in to start accounts and the are very satisfied with them as well.

Best bank I have been with since moving to Kansas in 2001. Friendly, helpful, and great benefits…read morefor seniors. Thank you Security Bank of Kansas City, Paola Branch for being there to help us in this economic trying time.

Everyone is friendly and helpful. The online banking is up to date and we even were able to get a…read moretemp card the same day we opened our account.

Extremely dissatisfied with this bank. We went in for a mortgage loan. We have excellent credit…read moreratings and they gave us an astronomically high interest rate. We were told that the interest rate would be 5.2%, but on the estimate paperwork we got it always said 6%. We asked several times and were told that it would be changed on the final loan paperwork. They sent us the final loan paperwork and it said the interest rate was 6% even though THEY TOLD US VERBALLY SEVERAL TIMES THAT THE INTEREST RATE WAS GOING TO BE 5.2%. Communication from the loan officer was extremely poor. We had to contact her many times with our questions but she never explained things properly to us. We did not take this loan since we lost trust in this bank because of the misinformation they gave us. Then they charged us $590 in costs. I would stay well away from this bank. The service, communication, products offered are all well below par.

They helped me with banking when no one else turned me down and would not assist me. I think they…read moreare the greatest.

While I think it's at least a year old, the branch itself feels even newer than that, and all of…read morethe "tellers" are on laptops or tablets, with lots of different types of spaces that you could sit or even work from.

Banked with KSB for years, several bad experiences, ended up forcing me to sell my house and now…read morewon't wire my $ where I want them too. 'Real' Customer Service is minimal.

I left a terrible review once before after a few bad experiences. I've since had several…read moreexperiences at the Baldwin branch of the Kansas State Bank that were fantastic. The tellers lately have gone above and beyond my expectations. The employees that are currently in place are doing a great job in my opinion.