Since I recently relocated to Fort Myers, I was researching banks. I chose Fifth Third and am…read moreglad I did. I met Melissa Garner and she has been wonderful. I requested a few out of the ordinary tasks and she accommodated me with the most professional demeanor and smile that made me happy I went with Fifth Third. I've been back a few times still asking for help and she has been great. I'm glad Fifth third bank hires quality employees and look forward to a long and happy relationship here.

I have been with Fifth Third Bank since I came to Fort Myers 19 years ago. The staff is friendly…read moreand always willing to help with my questions. Great bank, great service and now even closer to where I live.

One star is the lowest I can give. Get everything in writing. Depending on who you talk to you…read moremay get a different response from the next person you talk to. Cancelled my meeting and then told me they want to help. These people aren't qualified to ---- without screwing it up.

We moved here 3 weeks ago. We went to Bank of America and after 3 trips, still had not been able to…read moreopen up an account. Yesterday we went to Chase. A gentleman told us we may have a wait. We were helped in less than 10 minutes. The young woman who helped us, I believe her name was Alces, was patient, courteous and professional! She took her time and expressed interest in us as customers. We finally got both a checking and savings account. I highly recommend this branch. Alces should be head of customer service training!

Friendly and patient with my mom who had a question that took a while to be asked (Mom doesn't get…read moreright to the point some times) and then the young lady had to do some research and explain the account details. But she was patient and that was good. If there's a line of people waiting to see a manager or assistant manager, check the teller. They might be able to help! [Review 19273 overall - 1622 in Florida - 243 of 2023.]

If I could give this bank a zero I would Had the worst…read moreexperience at bank on Cape Carol Parkway the agent Christian is totally incompetent the branch manager Andrew is totally clueless it was the most horrible experience I've had had to get my lawyer involved would not recommend Suncoast at all especially the branch one Cape Carol Pkwy

I am trying to pay off my auto loan due September 03 2025, after many phone calls and the last…read moreagent said that the payment would come out of my checking account today I told it is due on 08/03 she said she couldn't do that. This is the first and last time I will ever use 5/3 again.

We did some damage at the ATM in the drive through area today. We withdrew $3000 from a bunch of…read moreaccounts so that I could get cash for my new purchase. This ATM offered some options for the denominations and that was helpful. Once we had a massive stack of $20s and $50s, we headed inside to change it all into $100s. The bank teller was super friendly and since my Mom is a Fifth Third customer, there was no charge. Easy, pleasy and now I have a big stack of Franklins! [Review 14418 overall, 1744 of 2020, number 1175 in Florida.]

Another complaint for this branch it's literally always this branch. lol every time their branch…read moremanager Yanet quesada Lie to me and my mother-in-law on notarizing it was 30 minutes before they closed and I'm sure she did not want to do any work which is typical for this branch. I've had several several issues with them. It seems like they put their new people at this branch that don't know policy. But she lied to me, said she couldn't notarize a specific piece of document when I spoke to their back end they said that that's not true so I'm opening up a case against them. I'm just tired of the same issues happening at this specific branch

I highly recommend the Santa Barbara Truist location. I met with a Branch Leader1 and a Senior…read moreRelationship Banker to help me sort out some Zelle issues. I was met with professionalism, courtesy and helpful attitude. This location is not the closest to my home, however it is well worth it to use this location to do my banking. I thank you for helping me sort out my banking.

Easter Saturday this year I noticed things were missing in my house from my checkbook to some gold…read morewatches, my loaded gun from its secret but handy hiding place, assorted pieces of jewelry and household items. An officer came to the house when I called, to help file a report, and the next day visited the neighbors whose property was all around my home to see if they had home cameras . I intend to get home cameras as soon as I can afford them and also motion sensitive exterior lights to discourage this kind of thing at my home and in my neighborhood which sometimes people neglect to report because "it was night time and the thief/thieves were fast." A few months later an officer phoned for follow-up to see if I found any items at home. Sadly, no. The jewelry was items from my deceased mother's collection. The gun was bought in my father's name and he died of old age, the youngest son had it, died also, and it had passed to me.

I have been a member for about 20 years. The complete downward spiral of this credit union has…read morebeen wide screen to ANY member paying attention. This was a place I have relied upon any time I want to buy a car, motorcycle, or even get a loan for anything!!! Now any decision is a corporate committee meeting with cold handshakes and shallow apologies. I got married last year and wanted a small loan to help my wife/kid relocate and get all affairs in order. For $2,000 Suncoast declined me. Wells Fargo said yes. Not only have I never stepped foot in a Wells Fargo - I don't bank there. Then Wells Fargo put a cherry on the cake by approving a loan for a new A/C system. Suncoast let a Chinese seller rip me off for $42.55 even though I submitted proof my item is STILL in Aiken S.C at the time of this writing. Run away screaming.

I walked in and there was only one customer and he was already with a teller, so I went right up to…read morethe other counter. I had all my stuff ready- I handed her a check ( already signed on the back.) my driver's license and my band card. I was glad I went into the bank, instead of the drive thru, because I was in a hurry- and this was going to be quick. WRONG This young girl took my stuff, looked it over, flipped it over, open my account, looked some more and after about 4 minutes of this I said " is something wrong" "no nothing wrong". I was really started to get pissed- it was a $39.00 check! Not $39,000!! After almost 10 minutes she hands me back my card, license and receipt. I said "what is this?" And she said your receipt!! I was so angry - I looked at her and said " I was cashing that check, did you see a deposit slip?? Oh, sorry.... I was so angry and I sure didn't have another 10 minutes for her to withdraw the money and count $39.00!!! I walked out, walked over to the ATM and withdrew it myself!!! Seriously- train your people.

This branch highly lacks in customer service. Not only are they extremely SLOW, but they actually…read moredon't help you. Instead they tell you to return. To clarify, this has happened to me four times, so I've confirmed that it's their culture. You also sit in the drive up ATM after pressing the button for assistance and no one answers to acknowledge you for over 4 or 5 minutes. On another note, I have quite a number of business and personal accounts with Wells and it appears the problem is this branch, not necessarily all branches. I would say it's poor management.

the tellers and personal bank reps are very customer oriented and provide outstanding service.read more

Great costumer service. Always fast and pros. every time…read morei'm going to this business it's a pleasure. the staff are great, no long lines. Thank you guys. keep up the good work.

I have been with Suncoast for years. Willy is wonderful. He is polite .friendly and extremely smart…read moreand so helpful.

I have been with this bank since I moved to FL in the late 80s. I like it, but my one complaint…read moreis that they keep changing their bill pay and other programs. I really don't understand their new Bill Pay System. It will not let me pay my bills! I called, but didn't understand the guy's explanation. The one on the screen is garbage. Why don't they leave well enough alone? I am too old to be learning their new tricks! I really new help with this new one.