This branch has great customer service. The manager (Toni Nicholas) is very professional and…read moreincludes having exceptional customer service qualities that rolls over to her employees. This is rare to find these days and as a customer it is very much appreciated. You are greeted as soon as you walk in the door and feel at home instantly. The staff is friendly and is readily competent in any business transaction you need. I wouldn't bank anywhere else.

My father had a very complicated banking problem involving his soon to be ex wife. Ursula, the…read morebank manager saw us standing around unsure where to go for help. She invited us into her office and walked us through the complicated and time-consuming process of researching my father's account for specific charges and deposits. I don't want to over dramatize the problem we faced but my father and I were both stressed out and Ursula couldn't have been more friendly, articulate or patient. We left more knowledgeable and relieved. A plate behind Ursula's desk says "Spread kindness." This bank was good to its word that day.

I have been banking here for quite some time. Recently I had the displeasure of speaking with the…read morecustomer service manager Whitney. Whitney is probably one of the least qualified candidates for her position. When I think of a customer service manager, I think of someone who is kind to customers and has far above average customer service skills. While talking to Whitney on a short phone call, she interrupted me at every possible opportunity. She kept trying to talk over me. She was very inflexible and non understanding of a very difficult situation. When I finally go tired of being talked over and interrupted, I did raise my voice and I did utter a swear word out of pure frustration and she took that opportunity to end the conversation rather than trying to reconcile the situation. It felt to me like she was trying to escalate the situation so that I would be angry and she would have an excuse to not deal with me anymore. I would recommend to her boss that she be replaced by someone who better represents the company in a kind and compassionate way. On the other hand, Shane at the Arlington branch was very nice every time I spoke to him, and I think he is doing a great job.

I was in on 12/13/25 and asked Brandy Villa to stop payment on a cashiers check I purchased on…read more12/2/25. She said 90 days need to pass before they can stop payment. I let her know I just got off the phone with the official items dept. who I called to see if it had been cashed and was told that day 1-31 they can stop pay with a security bond and after day 31 they can stop pay without a bond. She said she recently did a stop pay and knows they have to wait 90 days and I was told the wrong information, while having an attitude with me. {nice way to hold your money} My receipt was on the counter top, c. check was for $500. I went to my car and called official items dept again, she told me the limit for the 90 days is $1000. and the teller should have helped me. She made notes to my account with a case number. I will be calling the manager in Smokey Pt in the morning. Funny that a customer knows more than an employee. So much for being an Asst. Manager, time to going back to a teller job.

The best customer service at any bank in town.read more

Love the mobile appl, and customer service @ branch is excellent…read more Friendly staff, very professional & nice. Thank you

I was looking for an auto loan of $150k. My qualifications were not an issue. Checked with chatbot…read moreto verify they process loans for that value and was assured they do. Opened account, 5 minutes online. Completed loan app, received response next day. They were only willing to offer $75k. Contacted loan officer to provide additional finance information. Basically was told they don't offer loans in that amount. This is typical of a CU. They make things more difficult than needed and change the rules mid-stream. I've had sim experience with BECU. Additionally, the account that took 5 min to open took 40 min, 3 representatives, and multiple holds, to close, and 10 days to receive your money back via snail mail. I gave 1 star for their dishonest misrepresentation via AI and difficult closing process obviously designed to get you to hang up. Pretty dirty banking policy this day and age.

This is such a wonderful credit union at smokey point. If you want 5 star service go see Katie S…read more She is really good at what she does and she truly cares.

Poor customer service..not comparable in products and service to many other Credit Unionsread more

5 minutes... 10 seconds…read more.. Thats how much longer until they show up. I used to be scared, till today. First that me take you back a few days ago. It all started last week, I was scrolling on tinder till I found a total hot hot hottie. I got their phone number and after a little while of chatting, we planned out a date. We would meet up/hangout at my place. Great. Tandy. Ha...wrong. You see I forgot to say, I lived in my moms basement at the time and I would never clean it. I didn't want no 10/10 to find out about my living situation. I had to do something. I drove off my crusty couch and onto my 15,000 dollar gaming P.C (yeah I'm a gamer). I quickly found the Indeed website and looked for a job offering. The game plan, well. 1. Get a job 2. Get money 3. Move out 4. Get food Easy right?! Well... Anyways I found a job at the U.S. Bank Branch (17110 Smokey Point Blvd) and it had good pay, so I applied. After a few hours and a job interview later I got the job. "Ha...Yes!" I fell into my car and drove for 45 minutes to the job site. I put my tie on and stepped out of my car and into the building. "Hey uh where do I clock in?" I said. An employee named Sally Sandworth. She was kind. I then clocked in and started my shift. After a few hours of doing the same old thing again and again I hear one of my fellow employees scream. "AH!" "Hey its ok, this happens a lot here." She was a new employee just like me. They came over to my desk and told me whats happening. "So basicall-" I'll save you the long explanation. Basically, every week this same group of guys will come into the bank, and rob the place. They tell me they can't do anything about it cause they are to scared. I will not let this happen again I tell them. Later that night (once I leave my shift) I begin to train. I go to the gym, I go to self defense classes. And after 2 weeks IM JACKED. I walk into the bank and wait, once it gets around timer for them to come back. I get ready to strike. And there you have it, thats where we started. So lets continue. They break down the doors, they break open the windows and start taking money. "Ha ha ha...well well well...look what we got here" I say in a deep tone. "Hey uh boss? W-whos that?" "Shut your yapper timm-". I jump towards them and start punching and kicking them. "GET SOME" I scream while beating them. After they all run off I clean up the mess and check the time. "Uh oh" It was time for my date. I run down to the goodwill. They have a house in stock. I buy it and go. When I get back my girlfriend is waiting and is mad. She spits in my faces and runs off. Then suddenly I hear a voice behind me. Its that employee. She ask me to marry her... And well now, 15 years later. We have 3 kids and 2 cats. It all worked out in the end. The president gave me a hero badge for helping out with the bank and a million dollars. I'm rich, old, a father, and happy. What else could you ask for. Fin.

I like my home branch of US Bank but the service in this branch is awful. I waited and waited and…read morewaited while the employees were literally sitting around doing nothing.

Just signed up for this bank, the girls that work here plus the manager are very nice and…read moreinformative.

If I could rate this bank 0 stars I would. My Daughters boyfriend had opened and account there and…read morewas working in town at one of the local businesses. A check that he received from his employer was put into the consumer fraud department. He has since then closed his account because he had no access to his money for 30 days. We have tried multiple times to get this false fraud deleted from his consumer report from this location to no avail. I have tried multiple times to contact the bank manager at the Granite Falls location and have been told there is nothing that can be done. And ignored by the branch manager who admitted that this was wrong on the banks end. This is affecting a young mans life by destroying his ability to get a bank account or start building his credit. I would be very hesitant to open an account here.