I love this branch. Service with a smile, kindness, helpful and accommodating. I wish all US banks…read moreran like this branch. You guys are rocking it in the customer service department!

Been with US Bank 32 years and they have always done right by me…read more Always smiles and interest in helping me with the best service possible. We have been here 2.5 years and one of the first people we met here, was Penny at the drive up. She made us feel like family and always gracious and helpful. Penny is still at that window. Matter of fact when I need cash, I could use the ATM but go to the window to say hello. Big bank but personal service, two thumbs up!

I am on a shared account with my minor daughter. When calling to see why they blocked her debit…read morecard purchases, I was told to be quiet by the representative on the phone when helping answer security questions since my daughter did not know these answers as she does not deal with account issues. They refused to talk to me, although it is a joint account. Do not get an account here, terrible customer service.

The drive through is very efficient, but sometimes you have to use the lobby. Today it was both…read morepacked and festive. They were giving away cookies today and you can always get a cup of coffee here. The people behind the counter are always helpful and very personable. There is ample parking at all times. Usually there is no wait here, unless you decide to visit on the last day of the month. As with almost all financial institutions, deposit rates remain pathetic with a 5-year CD paying 2.5% here. When will rates return to 4% or higher?

This is the second time being in the Chase branch. This time there were exactly 3 tellers and a…read moredozen customers. My daughter and I waited for over 15 minutes only to be told there wasn't a personal banker available until next week. We called the other branch but no one answered the phone? The Manager needs fired for allowing this. Pulling money and going to a local bank is the way to go.

Twice in the last six weeks, I have made a deposit in this branch and Chase has put an extended…read morehold on the check of the maximum legal duration of 9 days. Other local banks hold deposits for a maximum of 3 days. I asked the branch manager to release the funds earlier. He attempted to release the funds, but was overruled by Corporate. I called Corporate and explained to them that the payment check had cleared the bank one day after I deposited it, but they still refused to release the funds. If you want your deposits released in a timely fashion use a local bank. I imagine Chase is playing the "float" at the expense of it's long term customers.

Drove 250 miles to get to my Mom to take her to her phone company in person so she could pay her…read morephone bill so her phone service wouldn't be cut off. Mom lives in a retirement facility but lacks safe transportation for her needs. This was after I paid her preceding phone bill from my account at a different bank. Mom presented her check in person to the phone company, which of course wanted to accept the check, on an account with ample funds available. Mom has beed a long term customer of that bank and a valued customer. Previous conversations with her bank indicated there was nothing blocking her right to pay her bill with her checking account, but I replied that her phone company was showing that Mom's bank declined it (with ample funds in the account). The bank kept saying there was nothing stopping her from paying the bill with a check. On Mom's arrival at the phone company in person with a properly prepared check, the phone company submitted the check electronically and received back an immediate notice that the account was restricted and the check could not go through. I have a long list of things to do to assist Mom and I find it deplorable that the Plaza Way Branch is obstructing payments involving a valued long- term customer and that they are either lying about it or repeatedly cannot identify their computer glitch. I previously liked Baker Boyer very much and thought of it as a high quality bank. Mom and I recently wanted confirmation that her accountant's submission of a tax extension coupled with the accountant's initiation of an electronic payment to the IRS from her Baker Boyer Bank account, had gone through successfully, but the bank rebuffed the inquiry, which was insulting, although to the best of our knowledge the accountant thought it did go through. Mom wanted to move the equivalent amount from savings to checking to be on the safe side regarding the IRS electronic transaction, and she doesn't have a safe form of transportation for her needs, to request that in person at the bank. The bank also rebuffed that inquiry. I am willing to seek power of attorney and Mom seems willing as well, but Washington State does allow a person to assist their parent in a role less than POA. I preferred being an assist to Mom for as long as possible, to retain her sense of empowerment, but apparently the time has come for POA, to get past the bank's stonewalling. I'm on the fence about whether we should change it a different bank, despite having strongly preferring Baker Boyer in the past.

I have an account with Baker Boyer Bank. I work for a non-profit foundation. The foundation sends…read moreme a monthly salary. The foundation sent my salary at the beginning of January. I never received it. I called Baker Boyer on two separate occasions inquiring about the missing deposit. The bank spoke with their "backoffice" and told me on both occasions that they had not received any money transfer. So, I called Baker Boyer's recipient bank, Pacific Coast Bankers bank, and asked if they knew about the transfer. Pacific Coasts Bankers bank informed me that they could see the transfer in their database and that Baker Boyer bank had rejected the transfer. They further informed me that Baker Boyer did not finish the "two-step" rejection process - Baker Boyer rejected the transfer and sent it back to Pacific Coast Bankers bank but did not complete the "second stage of the two-step process" by declaring that the transfer should be sent back to the originating bank. So, It was stuck in Pacific Coast Bankers bank. I called Baker Boyer and told them that I knew they were lying because I had received information from Pacific Coast Bankers Bank. At this point, Baker Boyer acknowledged that they had rejected the transaction on January 12th (this is approximately 2 weeks after they first lied to me). I confronted them and asked why they had lied on two separate occasions and told them they needed to fix the issue. Baker Boyer told me they could not give me any more information and told me I had to deal with Pacific Coast Bankers bank. So, I called Pacific Coast Bankers Bank again, at which point they told me a completely different story which was that they had "no record of the transaction." I was in shock. I called Baker Boyer bank again, and they also now told a new story that they had "not received any transaction and would not provide any more information." Baker Boyer bank has restricted all of my funds. I have no access to money for my expenses. I am completely appalled by this situation. Baker Boyer has literally lied to me three different times and told me three different versions of events. They have stolen my funds - I have bills to pay just like anyone else. This bank operates like a criminal institution. Baker Boyer will treat you with disrespect and confiscate your funds. Beware! I have reported Baker Boyer to the: Consumer Finacial Protection Bureau (CFPB) - (855) 411-2372 Office of the Comptroller of the Currency (OCC) - (202) 649-6800 Washington State Attorney General - 1 800 551 4636 FBI 1-844-USA-GOV1 If you have issues with Baker Boyer report the bank to the above agencies.

I have nothing to share that hasn't already been mentioned by hundreds of dissatisfied customers…read morebefore me. To be fair, I am not reviewing this particular branch or any individual employee. It is Umpqua Bank, in general, with questionable business practices. Verifying funds before cashing a 3rd party's check should cover me in case the check bounces, right? Not at Umpqua Bank. They ding their own customers - hard - for someone else's carelessness. Brilliant. Oh, it gets worse, but I am not going to waste any more of my day reviewing an archaic, impersonal, inept financial institution, especially when hundreds of other customers (likely FORMER CUSTOMERS by now) have already done it for me. Just know that you will always come out on the short end of the deal if you bank with Umpqua. They find ways to get theirs first and you have ABSOLUTELY ZERO SAY IN THE MATTER.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I can absolutely say without any doubt that BMCU is the best place to bank. As a Credit Union they…read morespecialize in member service and have made it their priority. Located off of College Ave, the Credit Union is easy to access. Parking can be limited on busy days like Friday, but their is plenty street parking if needed. I grew up with my family banking at BMCU and can remember getting treats and stickers each time I visited. Now as an adult and expecting my own kid, I've been a faithful member and hope my kid will be also. With shared branching available nationwide, I can still access BMCU despite moving 1,000 miles away. Would HIGHLY recommend using Blue Mountain CU for all your financial needs. You can't beat the service provided by the awesome staff anywhere else in town!!

The people at BMCU are consistently friendly and courteous. I have experienced nothing but…read moreexcellent customer service and friendliness from everyone there. I wouldn't want to bank anywhere else.

Jim Tackett and his staff at Baker Boyer Bank rescued our real estate purchase. Due to the poor…read morecondition of the property our lender refused to fund the loan. We were referred to Jim a week before our scheduled closing date since Baker Boyer offers loan programs for these situations. The seller (H.U.D.) was reluctant to provide us with an extension to close escrow so our transaction seemed doomed. Jim and his staff worked a miracle and we closed escrow on time! Jim and Janice could not have been more accommodating and efficient. We live in Richland so initially I was a bit reluctant to work with Jim since he is based in Walla Walla. Jim utilized the staff at the Kennewick branch for our documentation collection and they were equally proficient and professional. Without Jim, Janice, and the rest of the Baker Boyer team our real estate transaction would have been lost. It goes without saying that we highly recommend Jim Tackett and Baker Boyer Bank and will will certainly do business with them in the future.

From the owner: Baker Boyer is the oldest independently owned community bank in the Pacific Northwest. We are…read moreEastern Washington's trusted financial advisor, serving the Walla Walla Valley, Tri-Cities and Yakima communities, providing wealth management as well as personal and business banking services. Baker Boyer is the only local family of wealth management experts that help grow, protect, and secure family legacies for generations. Banking products are provided by Baker Boyer, Member FDIC and an Equal Housing Lender. D.S. Baker Advisors provides its clients access to a broad array of products and services, including FDIC insured banking products as well as non-FDIC insured trust and investment products.

This particular location does have very nice employees. Unfortunately they are not properly…read moretrained. I asked to open a specific account and wanted all the fine print associated with the document. The loan officer produced a document but this document did not make any mention to an annual fee. The loan officer failed to produce the proper documents. Only after it was processed did the document get produced. Turns out their was a fee and a whole sheet. The manager produced this however this was after the transaction. I feel the employees are not trained correctly or understand all products they are offering. When a customer asks for all rates/fees associated with this product the fiduciary duty of that loan officer is to produce it. Not for profit credit Union....

this particular branch is very deceitful and Debbie does many things Debbie Smith to hurt your…read morecredit score instead of being useful she's very deceitful and hurtful I recommend not using this branch use another branch in Walla Walla Wa. I'm searching for the CEO or COO's phone number to try and get my credit score corrected. I thought Banks and Credit Union were supposed to help you not hurt you starting to wonder about Credit Union.

Excellent drive thru experience, enjoyed the foliage, cleanliness & of course serviceread more

Worst Bank!! They charge you the most outrageous amounts over and over and almost laugh at you if…read moreyou ask for help!! It was shocking how cold they were. We have to find another bank now!! No way will we stay with them now.!Horrible people!!