I have a 2005 Chevy Cavalier I have been getting help from them for repairs 2017 for tranny repairs…read morerear end repairs brake repairs and they can't get it right with the repairs they even brought in a guy form Kelowna who said he has 35 years experience and he didn't get it right there is about 6 other chevy Cavaliers form Lumby to Armstrong who has been having trouble the chevy dealership some even went to Kelowna to see if they can help them but it feels like the owner made us feel like idiots and he doesn't care about his customers his employees don't give a shit neither

From the owner: Bannister GM Vernon sells TIRES at COST! We also provide no-appointment, all-makes oil changes,…read morein-house tire balancing, and a full selection of winter and summer tires. Plus, we have a huge inventory of new and pre-owned vehicles, ensuring you find the perfect car or truck!

2017 Santa Fe 122km had engine issues There diagnosis…read morestated it needed $5k for head valve work but should have engine replace Nment $10k The service advisor was great and didn't charge for the diagnosis but the manager overturned that and charged us $153 anf then offered us $600 trade in value for a new Hyundai Also no warranty avaliable

Just when a girl thinks she has been finally able to find a great dealership. 2018 Tucson. Decided…read moreto try Vernon Hyundai as Kelowna Hyundai is really awful. Was told by sales man 2018 he is up for big award. Help him out buy the car lol... I did. Enjoyed vehicle until today.Salesman got his big promotion. What is it like to find out you have paid for service not necessary? Like a gut punch. Last fall went to have summer tires off and stored, winters put on. Asked where my guy was Mike told me they fired him. Oh no I liked him.... He was getting services done that were not necessary. Oh my God. He said I needed 3 services, I did one then was in for next one etc... too expensive to do all at once. Mike apologized and checked my history, I also was told I needed new summer tires. So Mike service manager cut me a break for this summer to have tires on my rims. Newly promoted guess he wanted to do right. Wrote price down on yellow copy of paper. Nice guy. Wrong he is a creep. I went in today to switch tires and oil change. Was told oh $249 brake service needed. Huh? How do you know haven't even looked at my vehicle. Miles thing. Ok I just had this 6 months ago, that was one of the service liar guy told me I had to do. I said what is it for, he told me. I said I don't understand husband is outside you can explain to him. Brought hubby in, Mike pointed in my face and said you don't listen, not going to tell you again. WTF? Hmm why could Mike ex-lain to my husband? Anyway I wanted to speak to manager on duty... Nate. Oh sorry Nate is busy. Glass windows, see Mike is in there with him so fast. I said great let's all sit down and discuss what the problem is. Mike left told me to fo, Nate said how long you been married, I said why? Repeated would not say. Finally Nate said well I been married 20 years if I left my wife first argument that's not good. Hmm ok there is a big age difference between us, but good analogy I guess? So we talked, the more Nate said the more buttons he pushed. He said that "his customer service" ratings are 100%. Stupid me I said yes because you make us rate 10 of 10. Won't let us off phone unless we verbally say 10! He lost it kicked us out of office. Moral is tire price his manager gave for 4 tires, I have rims was $613 bucks! They will not make money now on them and most likely do not have them. Mike service manager is boarder line crazy, rude and oddly nervous when husband came in. Nate to offense about their satisfaction rating and as I could not give 10 out of 10 after today refused to service my vehicular. It was in writing, had an apt. What is wrong Nate on the line with complaints. If you had your car over serviced in the last few years, call get print outs check details. Guess still the same thing car dealers ripping off women still now and always.

do NOT deal with this company. They lie about the stock they have on hand, not telling you that…read morethe piece you want is actually NOT in stock, until you pay to get your car towed there. Then they substitute a piece that does not meet the requirements of the original piece. When called on a weekday to discuss this issue, the response of the first guy we talked to was " Did they do this again? I'm sure getting sick of those weekend people". Tim's response (The sales manger), first told us our car was not even in the system (oh..is someone pocketing the cash there, I wonder?) then told us we had been given the option of waiting 5 hours for the proper piece to come in (hello..this was a sat night..they booted us out within 2 hours because they were closing). So not only is the sales manager a proven liar, the people that work there don't even trust the employees that are there on weekends. If you must take your car to the doge dealership, perhaps try the one in kelowna. Maybe they are a bit more honest

Do not buy a vehicle from Vernon dodge, They will give you mechanical inspections that are false…read more Once you give them your money, you are on your own. I purchased a used vehicle from them and brought it to another province that required an out of province inspection. I brought it to a dodge dealer here and found out that it required $1500.00 worth of repairs that were noted as being in good condition from Vernon Dodge report of the vehicle condition. When I contacted them about this, they pretty much gave me the cold shoulder and told me that there report is accurate and that my shop is the rip off. Once your money is in their bank you will be out of luck for any issues from information that is not accurate, supplied to you from them.

I agree totally with the review that said stay away from this dealership. My experience with them…read moreleft me feeling taken advantage of and unheard. My A/C compressor needed to be replaced, phoned to book an appt. on a Wednesday, got one for Monday. They phoned back to ask me to call in on Monday morning to make sure the part came in. It hadn't, Tuscan the service guy, said he could get an after market one but it cost double the price (over $800). I said no I'd wait to get the Toyota part and booked an appt. for Friday ( going through that 40+ week with no A/C). I show up on Friday at 9am, I specifically asked the woman in the service bay if my part came in. She phoned someone and assured me it had. I told her I would need my vehicle back by 2:30 as I had an appt. in Enderby at 3. She said the job would take 4 hours so I felt comfortable time wouldn't be an issue. At 11 she called to say she'd been dealing with my extended warranty insurance and because they didn't have the Toyota part and were going to use the after market one for double the price, the warranty company hadn't approved the cost yet. I panicked, they hadn't even started the job and I was under time constraints and told her to go ahead with the work (Big mistake). She called back a couple hours later to say the insurance company would only cover for the cost of the Toyota part and the truck should be ready by 2. That time came and went, I ended up changing my appt. in Enderby; at 3:10, I phoned to see when it would be ready. Turns out it was ready at 2 but no one bothered to let me know. When I said I was waiting for a phone call the woman got snippy with me and said she'd told me it would be ready at 2. She had said "it should be ready at 2" , to me that implies it may not be and I assumed they would let me know when it was. When I went to pay my now huge bill, I expressed that I wasn't happy with what happened. The young guy wouldn't even look at me and acted like he hadn't heard a word I said. I was really upset with the whole experience but had to get going because of my appt. After thinking about it all weekend, I sent an email to Vernon Toyota saying I felt taken advantage of, and that it felt like a bait and switch situation. I said I would give them an opportunity to rectify the situation before posting negative reviews on- line, got no response what-so-ever. I talk to a lot of people in the course of my work and have now been told that people will drive to Kelowna or Salmon Arm Toyota for repairs and won't ever deal with Vernon. They've definitely lost my business and anyone else I talk to will know their poor business practices. My advice is STAY AWAY and go elsewhere.

Truck was brought in and reviewed by Grant K. Mentioned the transmission would be ordered and…read morereplaced, this was a lie. ABS/traction control issue was dismissed due to the fact I put 265/75R16 tires on, stock size is 265/70R16. Never in my life have I had issues with putting better tires on a truck, zero ABS issues. I do not recommend this dealer, there are far to many bad reviews about them and wish I had done more research before buying a new truck from them.

Service Not very helpful. I felt once Brad knew we didn't buy our vehicle there and that we were…read morefrom out of province his attitude changed and not for the better. Parts department was very helpful.

Might as well burn your money before dealing here. Everything is overpriced beyond belief, rude…read moresales people, and even purchasing a vehicle here will cost you thousands more than driving to Kelowna for the same vehicle. Don't waste your time!

We purchased a 2024 Taos last month. Sale and trade-in went exceptionally smooth and our Salesman…read moreLandon was a pleasure to deal with. After getting the vehicle home the first night we noticed the vehicle which is black had scratches in the clear coat on most of the paint surface . We called the shop manager Dawson the next day and he went right to work making sure the car was returned to new condition as well as compensating us for the trouble with a car detail at our next scheduled service date. Landon and Dawson were and are absolute professional's and I highly recommend giving this dealership and these young men in particular a chance to sell you your next vehicle. Thank you very much Vernon Volkswagen for an exceptionally experience buying our new vehicle.

They should allow Zero Star reviews, This crew is sadly clueless…read more Parts not only "forgot" to order after they "confirmed" my order was on the way, They forgot I was sending someone to pickup so they turned my driver away. An entire week wait is very disappointing due to incompetence.

They honored the warranty and showed me the part that failed causing the problem. I appreciate the…read moreeffort.

This is a great place for car repairs. Knowledgeable,…read morefriendly, professional and honest.

What a great experience! I had to find an alternator for my 2010 Chevy Pickup and Jason at the…read morefront counter was awesome. Not only did he find it, but he game me an awesome price. Don't waste your time with Lordco! The guys at NAPA know it all!