Roof Medic Team: I…read morejust wanted to let you guys know how great your service was and how great it was to find a trustworthy company to work on my home. I had never filed a claim with my insurer and I was not sure what the process was or how I would get my roof fixed. Your company came recommended from a co-worker and I'm really glad I called you guys. From the moment I called the customer service was 5-Star all the way. Bryon was my service rep and he represented your brand to the highest every time he came by. He initially came out and checked my roof, attic, ceilings, etc. and then he came back the very next day and met with my insurance adjuster to ensure I got a fair review. Once approved, he took the time to go over several samples, colors, and options available to me. He's a friend now and he's welcome to stop by anytime lol. Dave was my on-site rep the day of the roof installation and he and his team showed up on time ready to go to work. When I got home I had a new roof, my driveway was clear and there was not a nail in sight. They did an awesome job. He notified me as needed throughout the day of their progress and I didn't have a thing to worry about. Lastly, Alexis was the voice over the phone that called me and provided updates and confirmations throughout my service. I really appreciated how she stayed on top of everything. It helped confirm that I had chosen a great company. Jordan, I never got to meet you officially, but as a prior serviceman I can say that you have surrounded yourself by a good team and we both know that that's what needed to accomplish any mission. I will be posting this review on Yelp, Google, etc. and will definitely tell others of the service I received. Thank you again for your help!

Update: July 7th. Although I'm undecided on the company I…read morewill move forward with - After I posted this review, The roof expert personally contacted me and apologized in detail. He accepted full responsibility for the missed follow-up, explaining in detail about the disconnect and how he understood how it was perceived. I appreciate that he owned the mistake without making excuses. He explained how exceeding expectations & their reputation are a major part of the RM brand. He did request to earn my business. My original review reflected my experience at the time it was written. While the communication breakdown was frustrating, I also believe it's fair to acknowledge when a company responds professionally and takes accountability. I have updated my review to reflect the complete experience. Original post July 6th I submitted an online inquiry and never received a response. A week later, I emailed and was told they had not received my original inquiry. The inspector arrived early, and the inspection itself was thorough. He took the time to explain the roof, gutters, attic conditions, attic fans, and other findings. I was told the remaining information would be documented after confirming the shingle information with the office. The next morning, I received three photos and was asked about my availability to sign the AOI. I replied that I was flexible. I was told I would receive a call later that day after other appointments. I never received a call, text, or email. As of Monday evening, there has still been no follow-up. While I appreciated the thorough inspection, the lack of communication and failure to follow through on promised updates made it difficult for me to move forward.