We ended up going to this Scotia Bank because we were on the south shore and needed to do a…read moretransaction with a cashier, on Saturday before noon. The good: Once at the cashier, she was very friendly and took care of our situation very quickly. The bad: Line was long. Two clerks, and three people available, and yet... One clerk was stuck with an older person, trying to reset his password (took a good 30 minutes). The other clerk was tied up with people that had complicated transactions. So the line was not moving. Third clerk took quite a long time before opening her space again. Afterwards, line started moving. We almost left, as our plan was to catch a movie. But ww stayed just long enough to do our transaction. Avoid going on Saturdays.

My parents have been customers with BMO for almost 50 years, and never have they received such…read moreHORRENDOUS, DISRESPECTFUL service as they did today at the Brossard, Lapinière branch. When in frustration after a 30-minute wait in line (which at least 4 other people abandoned without raising a fuss) my father called out openly to ask for more service people, the manager finally emerged from her office and yelled in a RUDE, DEROGATORY, CONFRONTATIONAL tone: "Parlez-moi français!" (Speak to me in French.) We are accustomed to receiving bilingual service at this branch, and have no issue waiting longer when on rare occasions only unilingual francophone CSRs are available. But to be attacked like this has motivated us to search for a new branch certainly and possibly a new bank. I am prepared to speak with someone one-on-one and provide further details of this incredibly unprofessional and prejudiced behavior.