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8 years ago
Parking is not so great. There is a garage, but if you can't climb hills or can't walk distances, this will be a challenge for you. Accessing the clinic is confusing. There is no clear marking or signage, inside the building when you walk in on the main level, which level the walk-in clinic is on. As an FYI, it's located on the lower level. I asked someone who worked in the building, what floor the clinic was located on and they told me the fifth floor. I take the elevator to the fifth floor and sign in and the receptionist is looking perplexed. I was asked did I have an appointment. I told her no and that I was told I didn't need an appointment for the walk-in clinic. She then tells me to go down the hall, to another elevator bank, take the elevator to the lower level and that's how you access the walk in clinic. I get to the receptionist at the actual walk in clinic and she asked me did I have an appointment. I told her that I did not and that I had spoken with someone on the phone who said I didn't need an appointment for this particular location at that particular time. She then tells me because they all of a sudden got crowded, that the next available appointment was two hours after the time that I arrive and that they weren't taking walk-ins. I told her this is not information that was given to me less than 15 minutes prior to me arriving. When I looked around the waiting room, there were two other people in the waiting room. She then asks would I like to fill out my paperwork since I was already there. I told her that I would and I did. I was seen by a nurse practitioner in a decent amount of time and I didn't have to stay for two hours. Why the two stars: Because what I was told on the phone and what I was told when I arrived were two different things and it was less than 15 minutes between the two. The receptionist was not exactly the most customer friendly person in the world. Within 12 hours of me going, I developed congestion after my initial with diagnosis and was refused a prescription for Mucinex D. Due to the backwards laws of Mississippi, you have to have a doctors prescription for medicines that contain pseudoephedrine due to the math addiction problem that everyone is having. Lastly, I give Baptist credit for having a clinic that you don't need an appointment for, but I would be mindful and cautious that if they do get busy, you will need an appointment and would just go ahead and call and make one, just to cover all of your bases. read more
4 years ago
