I have a newborn who was twitching. My mom called to schedule an appointment as we were concerned…read morethat it may have been seizures. My mom was told to take a video when it occurs and call back to schedule an appointment then. My son was not even two months. Thereafter, my newborn had an appointment last week to have his 2 months shots. The appointment was scheduled for 1:40 PM. We arrived at 1:50 PM to be told that my son could not be seen because we were late. I called my mom who asked about the 15 minutes window from time of appointment. My mom was told that they tell patients to come 15-20 minutes prior to their appointment which is the window. That was not their policy. We did not receive service for my newborn. I will never go back there as they clearly did not want to provide our newborn service and we were treated differently. Highly disappointed and concerned about the disparate treatment received.

Dr. Hicks at Internal Medicine and Pediatric Associates has been the primary doctor for my wife and…read moreI for about a decade. He is a board-certified internist and pediatrician. It may seem odd that a couple who has no kids go to a clinic with "pediatric" in the name, but they serve children and adults (in fact, they have a children's entrance and an adult entrance). I was referred to IMPA by my cardiologist after I told her how disappointed I was with the bedside manner and lazy diagnoses of the last THREE primary care doctors I had (from different health systems). Unlike the others, Dr. Hicks has always gone the extra mile to truly find out what's going on with my body, which is invaluable to me as I have a complicated medical history. He is very easy to talk to, he listens and takes notes, and has a warm bedside manner. The staff have always been professional and caring when I've gone there. The doctors' schedules tend to be pretty booked up, but they've always made the time to see us if we have a immediate health need. They also have an online Patient Portal that I can log into to see my lab results, next appointment, etc. I wholeheartedly recommend this clinic and any of the doctors for premium quality care. (I feel that the 1-star review below is unwarranted. The clinic does have a sign that states that they are closed for the lunch hour on Fridays. This isn't an issue for people who have appointments. If it is an issue for someone, then there are plenty of walk-in clinics in the area.)

While this location was the closest when I was visiting Jackson, it did have an appointment…read moreavailable the same day, while the other locations didn't (well, once I asked the receptionist to actually check the other locations). They take walk-ins in the AM and appointments in the afternoon. I had little to no wait for my appointment. IDid have to fill out paperwork when I arrived, but I wish this was something that I could do online and print out before my appointment versus having to sit in the waiting area and spend 10 minutes filling out paperwork. The nurse called me back and took my vitals. We are became a little irritated is the very questions that I was asked on the paperwork, she turned around and asked me to input electronically on their laptop. Please don't duplicate processes as it is not time efficient. If you're going to ask me stuff on the paperwork, then get the information off of the paperwork or just ask the patient when they come in versus the patient having to spend time filling out a necessary paperwork. Once my vitals were taken and she asked a few questions, the doctor came in to see me in a timely manner. I explained what was going on. The doctor listed and took additional vitals. The doctor asked if had questions (I said no) and prescribed medication. The doctor was extremely friendly and has a great bedside manner. I didn't feel like I was being rushed. The doctor took time to answer questions and asked if I had any further questions and told me don't hesitate to reach back out to them if something came up. The facility was clean and there was ample parking. I can honestly say that when I come back to visit, if I have to see an urgent care facility, I would probably lean towards this particular location versus any of the others due to my experience.

Parking is not so great. There is a garage, but if you can't climb hills or can't walk distances,…read morethis will be a challenge for you. Accessing the clinic is confusing. There is no clear marking or signage, inside the building when you walk in on the main level, which level the walk-in clinic is on. As an FYI, it's located on the lower level. I asked someone who worked in the building, what floor the clinic was located on and they told me the fifth floor. I take the elevator to the fifth floor and sign in and the receptionist is looking perplexed. I was asked did I have an appointment. I told her no and that I was told I didn't need an appointment for the walk-in clinic. She then tells me to go down the hall, to another elevator bank, take the elevator to the lower level and that's how you access the walk in clinic. I get to the receptionist at the actual walk in clinic and she asked me did I have an appointment. I told her that I did not and that I had spoken with someone on the phone who said I didn't need an appointment for this particular location at that particular time. She then tells me because they all of a sudden got crowded, that the next available appointment was two hours after the time that I arrive and that they weren't taking walk-ins. I told her this is not information that was given to me less than 15 minutes prior to me arriving. When I looked around the waiting room, there were two other people in the waiting room. She then asks would I like to fill out my paperwork since I was already there. I told her that I would and I did. I was seen by a nurse practitioner in a decent amount of time and I didn't have to stay for two hours. Why the two stars: Because what I was told on the phone and what I was told when I arrived were two different things and it was less than 15 minutes between the two. The receptionist was not exactly the most customer friendly person in the world. Within 12 hours of me going, I developed congestion after my initial with diagnosis and was refused a prescription for Mucinex D. Due to the backwards laws of Mississippi, you have to have a doctors prescription for medicines that contain pseudoephedrine due to the math addiction problem that everyone is having. Lastly, I give Baptist credit for having a clinic that you don't need an appointment for, but I would be mindful and cautious that if they do get busy, you will need an appointment and would just go ahead and call and make one, just to cover all of your bases.

Friendly and helpful staff! They didn't offer what I was looking for, but they where so kind to…read moreassist me with information to point me in the direction that I needed. Marcella was an absolute gem! I was able to find the service that I needed because of her! Thank you so much.

I have been coming here for the past couple of years. The staff is friendly when I come. However,…read morewhen it comes to getting a prescription filled this is not the place to go. I have to call and call and call. I am constantly told that my case is marked as urgent even though it gets "left on my providers desk". So I have had it. This medicine is important for me to take consistently and this is a fact my provider knows. This has occurred more than once where I have to call for A WEEK OR WEEKS before anything gets done. This time I have called and been assured it would be taken care of before my doctor left on Friday ( I was worried I wouldn't get it filled over the weekend since I called everyday since Tuesday) and I called my pharmacy today and nothing. It's disappointing when your health care provider has no motivation to help you and you have to do ALL the work to make sure you have medicine you need. And it's even more disappointing when are brushed off and told all you can do is keep calling. I will be trying to find a new provider because I've had all I can take from this clinic

I am active duty military, and sometimes have difficulty getting service from civilian doctors…read morebecause of my unique situation. Since I am not currently stationed at an actual military post, they have assigned me to this doctor. I have nothing bad to say about this place. They are always polite and professional. My doctor sees me as soon as he is able and always provides me with appropriate care. Highly recommended.

No one responds to a thing. Supposed to have called me 3 months ago on doing something other than…read moresticking a probe up my rear. They seem just want to do that instead of other options cause they can bill the insurance company more money.

Great staff. Usually short wait time in clinic. Address concerns and discuss options for treatmentread more