Failed to call in my prescription. Now I must wait until tomorrow, if I'm lucky, to get started on shingles medication. Totally unacceptable. Urgent Team called me and tracked down my prescription, which had been sent to the wrong pharmacy. I'm so appreciative of their efforts! read more

My fiancé had a walk in for a DOT physical. Waited over an hour until he got called back. The receptionist went to the bank for 30+ minutes so he had no way to check what was taking so long. Finally found out only one person was working. If he wouldn't have paid before hand he would have left. Do not recommend unless you like spending your entire day at the urgent care. read more

My 84 year old father went Monday to get COVID test. He was told it would be between 2 and 2 1/2 hr. Wait. They told him he could come back Tuesday morning at 8am. He agreed and they made him an appointment. He was there before 8. He saw several people who arrived after he did go into the clinic after he had checked in. He waited in his car, in the cold, til nearly 10:30 before he was allowed inside. Did the test after waiting in a room for a while. As of this evening around 7 he still had no call with results. He has a lot of experience with doctors and clinics. This is the most inefficient run clinic to date. He will not be returning to this clinic ever! read more

I've been working out of state and needed to renew my MS medical card for my CDL in a hurry because the state sent the notice letter to me while I was gone. Another place listed in town for doing them closed at noon, so I called here and they said they did them to my relief. If you don't mind waiting a long time this is a good place to come to get your med cert renewed. The ladies were nice and once I was finally seen it went quick and was simple. They charged $85 here for the 2 year physical. I think the place on N Frontage Rd was listed at $140. Probably worth the extra wait time in my opinion. Now to deal with the DMV. read more

I specifically sent my mother to this place because I was diagnosed with the flu and possible strep throat. I had been in Columbus with her nearly a week, so chances were I gave her the flu. They checked her for strep and asked her if she got the flu shot. She said yes and the female provider she saw sent her home. My mom said she got the impression it was like " your 87 it's time you die! ". They sent her home with no meds and told her to call an internist. For what? She has the flu! DO NOT send anyone you care about here! Just because you get the flu shot does not mean you can't contract the flu- 1st year med school teachings. read more

I came here to get a COVID test for my two year old daughter because she had a medium grade fever. Not terribly high. The receptionist knew what we were there for. After waiting in our car for TWO HOURS we were told that they would not perform the covid test and that my daughter needed to go to the ER because she needed a chest xray and a blood test. Wait, what? The NP made that decision without seeing my daughter. If I didn't want her to get a COVID test, I wouldn't have taken her in, that's how not sick she was. I certainly did not take her to the ER because clogging up the ER for this would have been irresponsible and I don't believe her regular pediatrician would have sent her (regular Dr. was closed). As I was sitting in the parking lot waiting, I heard another person on her way out complaining that she had waited two hours and they couldn't do what she needed. Don't waste your time. Go somewhere where they want your business. All that said, the receptionist was very nice. read more

This place was horrible! The Sheila, CRNP was concerned about where I worked versus my heart palpitations. She didn't care. She didn't tell me to go to the ER. She said, let your PC doctor handle that. Being a urgent care facility is about more than prescribing Tylenol and giving a flu shot. I don't understand how this nurse practitioner still has a license and can practice. read more

They took very good care of me after my regular doctor missed that I had the flu and strep! They listened and showed great compassion to how I felt. They didn't dismiss any of my symptoms. read more

For it being my first time visit ever i was extremely pleased, staff is so nice and they try to get you in and out. Really considering making it my regular health clinic! read more

I have to say that the staff here, were very friendly, and made you feel welcome. I am not sure of the nurses name, but she was an angel!! Super sweet, very caring lady! I know why she chose nursing for her profession!!! FNP was also friendly, I felt that because of the time maybe, was why I felt she was rushing me through.?. I felt she should have been more thorough, and feel her service was not of much help. My symptoms do not come even remotely close to be able to be claimed by the diagnosis she wanted to give me. I told her that wasn't what was wrong. I got emotional for a brief moment, for a good reason. You don't diagnose someone as having a major depression disorder, because they get a little choked up explaining something. You sure don't just up and push a brain altering medication on a patient such as a antidepressant, when you have spoken to and have known this patient for a mere 5 minutes tops!! Jumping the gun a little there. I just would have expected, given the seriousness of my symptoms, and that what I have been experiencing, possibly could have been something a lot more serious than I had told her it was, but she didn't even ask me if I had gone to an ER when I had the massive panic attack, and described it as I thought I were having a massive heart attack. She didn't even ask me how I knew it was a panic attack, and not a heart attack, even though I had told her that was the very first panic attack of that stature I'd experienced! I don't have health insurance right now is the only reason I hadn't been to a family doctor, because believe it or not, they will not see you if you don't have it! They say they do, but always conveniently have a waiting period of 3 months for open appt, or they currently won't be taking new patients at that particular time! My life, I didn't feel, was in jeopardy that minute, and so didn't want to tie up an ER bed that might have been needed by someone that was in a grave condition!! My BP was sky high, and she didn't even ask me any details or act the slightest concerned. Very nice lady, but I'm not sure I would feel at ease, if I were dying and she was my only caregiver. The antihistamine hasn't helped at all for the level of anxiety I am having, still am having mini attacks throughout each day, still having BP spikes, and still feel awful, but for future advice, don't see all your patients as though they are exaggerating their symptoms, or just being dramatic, or possibly it's in the patients head.?. That was the impression I got from the FNP,who saw me that day. Thank goodness it obviously was a panic attack, and not a heart attack, or I'd be dead by now, unless I still have a heart attack, but I'm one of these that is lucky and actually has warning signs for a longer period, than sudden death, but given the fact that I didn't ignore the major symptoms, and did go get looked at, I am trusting she knows more than she seems to. I would however, come to you in a normal office setting, for less serious symptoms like a cold or flu. When one sees the term "Urgent", one tends to assume they would treat more than just a cold or flu. I've never seen a cold that required emergency type care. I know I'm coming across as being very cold, and I'm not meaning it that way. I promise! I am however praying you can at least see a little bit of where I'm coming from, and hopefully help you be a more thorough FNP! Very few people that claim something is wrong, or that they are feeling something a certain way, just because you have in your head that it doesn't sound logical, doesn't mean it isn't everything they said it was and then some! Never let your personal views interfere with you being able to make a professional and in your case, possibly a life saving decision, or action!! Thx for trying though. read more