Barb is very knowledgeable! She is always able to answer any questions i may have and give recommendations on things I didn't even consider. Having a good agent is so valuable and Barb is that agent! read more

Been with Barbara for decades. Never any problem and Leora is amazing! Started out with just car, now multi-car, house and umbrella. They're always there to answer any questions. read more

Great service! 5 Star Professionalism. Very responsive (especially Leora Arsers). I needed a policy on two separate occasions. They worked through the details in a most expedient way (email and calls as needed). Highly recommended. read more

Barb was a referral from a good friend about 20 years ago and she has been fantastic ever since. She's helpful, knowledgeable and a downright good person! Hard to believe we've been using her as our family insurance agent. read more

No one likes to buy insurance, no matter how responsible one wants to appear. Doesn't the very idea of cataloguing your crap make you want to set yourself on fire? As fun as that might be, after considering the condition of many domiciles in Chicago (not to mention the condition of many landlord/tenant relationships), renter's insurance became a real good idea at some point. I think that point was when my dad simply wouldn't ship any more of my stuff to me until I'd bought it. The folks in this office are very friendly and helpful. They put me at ease immediately for a very low premium, which I suppose is pretty easy if you're not worth much. The office assistant was very concerned to confirm that I was totally satisfied with the service there. More than once. I also get frequent notices regarding State Farm's ever-changing privacy policy. You never know what of yours those wacky bankers are going to try to sell next! read more

"Your mileage may vary" applies to State Farm. Janusek's office is an exception. They're great. Janusek's team always responds promptly and professionally. Another State Farm office -- that I shall not name -- was the total PITS. I decided to leave State Farm because this other office was so unprofessional and disorganized. One example: I sent an email to both Janusek's office and the other State Farm agent about a change in my policy. Janusek's team responded within 5 minutes -- literally -- and made the change without any hassle. The other agent's office LOST my email and when I called to follow-up they haggled me with sales pitches about their plans. I wrote this review in hopes people will see that your choice in agent is actually more important than your choice in insurer. State Farm seems like one big insurer that would have a consistent offering but your local agent can make or break the relationship. In retrospect, I should have done all my business with Janusek. read more

I've been a State Farm customer ever since I was 16. When I had a complex situation involving property insurance, my vehicle, and my boyfriend's vehicle being combined under one plan, I was a little concerned with going with a different office because of a move. I contacted this location and spoke with Lisa, who was EXTREMELY helpful. I know she did a lot of number crunching to find the best options to save me some $$$. I am very happy knowing I'm all set, and she was a genuine pleasure! They will definitely take care of you here!! read more

I've been a customer of Barbara for many years - though I've never met her or gone into the office. Her staff is always a pleasure to deal with and I'm always surprised they know who I am, even though I only talk to them once or twice a year. read more

I've been a client of Barbara's for the past 6 years and have my homeowners and car insurance policies with her. She's extremely knowledgable, honest and only recommends products that make sense for my situation. I went into her office two years ago to inquire about flood insurance...she took her time with me, going over the details.. she's not pushy but after having the details of the plan explained to me I decided to add the policy rider and am glad I did-- about 7 months later my basement was flooded from one of the terrible storms we've had in Chicago. Insurance is a really boring topic for most people and they don't see the value in it-- until something bad happens. I realize "State Farm" isn't always the cheapest, but the customer service, competency and individual attention I get from Barb's office are all worth the extra few bucks I may save with going to another provider. read more

Barbara and staff are awesome. Never actually gone into her office, yet bought about 7 policies from her over the years. She's fantastic. Highly recommended. read more

My family has been insured with State Farm - Barbara Jausek for many years, since I have been taking over my parents affairs with them I have to say their entire office staff is very friendly and helpful, when I have to call them I never hesitate for one second becuase it is a very pleasant experience... read more

Whenever I would enquire, I always received consistently impersonal, one line emails with no salutations or pleasantries. Received a call after my policy expired and it was phrased in such a way that made it seem like I had an outstanding payment to them for my new policy. Told me I needed additional coverage for my laptop when I didn't. Go with Edwin at Mike Burton's State Farm Office on Lawrence....much better. read more

She knows the biz. Knows how to deal with the all the headaches. She is very capable. She's a ten. You won't be disappointed.Shes extremely competent . We had a minor disaster and she stood toe to toe with the inside people. She fought for us and got claim paid for. She earned our respect that week.Shes a keeper! read more

I found the ad on Yelp and it had good reviews so I called them for an estimate on the costs. I spoke with Kathleen on Friday. She was kind and we spoke of renters and car insurance. She assured me that I would get an estimate by Monday. I can understand that with the weekend that it would take a few minutes. Well, here it is Wednesday and I have yet to get a call, or get an email. Maybe they don't need my business or possibly they don't want to write my small policies but at least they could let me know. Very bad first impression but thank goodness there are many others out there that would help. In fact.... Hartford did everything in one call. I just wanted to share so others thinking of calling them are forewarned. read more

I received quick and knowledgeable service. I appreciate the time and effort of the staff. They took time to answer my questions.

We needed a quick quote and quickly wanted to get rid of our old carrier. The old carrier offered a lot but was asleep at the wheel. Barb's office, with the helpful Leora, helped us get new coverage at a good price with slightly better benefits. They did this in 24 hours, with efficiency and kindness. Thank you. read more

I switched to a lower cost insurance company from a nationally known company when I moved to the city from the suburbs. Since I had no idea what I needed for coverage, I made a huge and expensive mistake. My car was hit while it was parked and my insurance company informed me I did not have the appropriate coverage. I called Barbara's office on the recommendation of a friend and talked to Lisa who was extremely helpful and polite. The entire process was smooth and easy and my car is now completely covered which is a huge weight of my shoulders. I can highly recommend this office. read more

I have lived in the city of Chicago for the last eight years, and I've worked exclusively with Barbara Janusek and her amazing team of State Farm Insurance Agents in Edgewater. Even after moving out of that area, I've stuck with this team because they work incredibly hard on my behalf, answer my emails so fast it sometimes seems as if I have a response before I even hit send, and they are patient with my questions. I got a motorcycle a few weeks ago, and I didn't even bother searching for other agents or quotes. I knew I could just email Leora Arsers, and she would give me a great price, be incredibly helpful, and make sure I had everything I needed to ride safe, and ride insured. I am not sure I could recommend their services more. If you need an agent, State Farm, and the offices of Barbara Janusek, are the way to go. Thanks Leora! You all rock! read more

Barbara Janusek and her staff are some of the most professional and knowledgeable insurance experts in the business. They understand the customer, and are always willing to advise and guide clients through the maze of insurance issues that inevitably come up. Recommended for all insurance needs. You won't be disappointed. read more

What I want out of my insurance company is someone helpful, knowledgeable, and honest. That's exactly what I get with Ms Janusek and her office. Each question I have for her is handled promptly. She was available at every turn when I totalled my Shadow Sabre last year. Couldn't be happier with Ms Janusek! read more

I have been a customer with this business for 16 years. Multiple cars, multiple businesses, multiple homes, and multiple referrals. I have had minimal claims during that time. Recently, I did not receive a bill for one of my accounts and State Farm put me in collections due to non payment (for a bill I didn't receive). This has never happened to me before. To say I was anxious, is putting it mildly. I called Barb's office for help (immediately). When trying to rectify with Barb's office, they just referred me to State Farm's corporate office. I was told this situation was out of their hands. I have been in contact with their corporate office multiple times, sometimes up to 30 minutes on hold. Because of this, I called Barb's office back for more assistance. They would only re-direct me to Corporate. Each time I spoke with Barb's office, I let them know I wasn't happy and needed to speak with Barb. She was always "busy" and I never received any responses from her. The resolve came today after sitting on hold (again) to speak with someone at THE CORPORATE OFFICE. They not only deferred me back to Barb's office to make the payment, they connected the call. They were unclear why the local office directed me to corporate in the first place. Here's what I would have expected as a long time customer... 1. Help at the local level. 2. Empathy that I was placed in collections without ever receiving a bill. 3. A call from Barb. After all, it is her business. She is the reason i have supported her business for 16 years. I have been loyal. Until now. 4. To help me resolve the situation rather than just "passing me off to corporate". I went to this business to support a LOCAL, FEMALE business owner in 2000. Throughout the years, they had the ability to serve and treat me as an individual customer when I've had an issue. Until now. It no longer pays to go to a local State Farm office thinking they will take care of your needs when you truly need them. I wouldn't recommend using this business. read more

Office is very responsive and Barbara is friendly and down to earth.

I have been a client of Barb's office for over ten years. She has a wealth of knowledge from working in all sectors of the company, she is a go-getter when needing to get things done without headache or haste. I recently switched all of my auto to her office after my rates were raised and her office was able to make the process soooo much easier. read more

The office is extremely well run and professional. I have a number of State Farm policies; Barbara is very knowledgeable about the Claims process and the exact coverage for each policy. The Credit Card has nice benefits too; if you use your credit card points to add money to a State Farm bank account, you can get an additional 35%. Nice. read more

For the last 15 years, my family is confident our homes, vehicles, and life insurance policies are serviced by a professional agent and office staff! We value State Farm products but most importantly Barbara and her friendly team is the real reason we will recommend her office to everyone we know. read more

I've used this agency for my car (7 years) and condo insurance (4 years), and finally decided to switch agents. I didn't need to call her office often, but the few times I did her staff was very rude and insinuated that I was the problem each time I had a question about my increasing premium. Today I called to ask about my car renewal because it had gone up $400 since I first started with them 7 years ago, and they told me there was nothing they could do for me and "good luck with my shopping" in a very sarcastic tone. I like State Farm, and don't want to move my business, so if I decide to pay the increased premium I at least want the business to go to an agency that treats me well. This agency could care less if they have your business, and a few years ago when I asked to speak to Barbara directly they told me it wasn't possible, and they could help me with whatever I need. If this new agency doesn't work out, I guess the next step is to move to another insurance company :( read more