I spoke with someone named Matt about my policy at the Georgia Griffin location and it was a…read morepleasure doing business with them agent was very polite patient and understanding

17 days and insurance is denying calls. I'm in the process of canceling my insurance with them and…read morethey are threating me .... STAY AWAY

I can't Believe I've been giving so much money and business to this company I learned of their…read moregreediness charging me quadruple amount for auto insurance then also dealing with unnecessary rudeness at times giving the impression like I work for them nope , not here with that nonsense hope you's learn a lesson not to take advantage of people earnings it can destroy someone empire in time it will catch up with yous haven't you seen your reviews rankin 2 stars and I just noticed it before writing my comment .

It's somewhat cheap and some of the employees want to help but others....sometimes cheaper is more…read morecostly. Then I Called and the girl couldn't find my renters insurance policy ..??? Tried getting renters insurance and the girl couldn't even get that done for me . What a waste of time!

Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

If you are a person in the phase of pre-retirement or already retired. This agency has a Certified…read moreSenior Advisor who really can be a great resource about Medicare plans, Life insurance for seniors and helping with the retirement planning process! It's really a great resource during this time of so much uncertainty!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. We are family run agency with an abundance of experience. We pride ourselves in positively impacting families and the community we serve!

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

I contacted Malham Family agency regarding both commercial (condo building) and personal insurance…read more Tim responded quickly with detailed recommendations, and he set a follow-up call. Unfortunately, Allstate doesn't provide condo association coverage, but he offered to refer me to another agent that can assist. I appreciate his professionalism.

The Malham Family Agency is not only a great insurance group looking to get their customers the…read morebest plans possible, but it also staffed with good people who have amazing values and treat you like family. You can't go wrong! They handle both our condo and car insurance plans in the Loop and they made sure they got us every discount possible and explained everything thoroughly. Can't say enough good things!!

Insurance Navy is amazing. I've been looking for affordable insurance for a while. I'm a new car…read moreowner and Melody has been a great help making sure I understand what I'm doing. Thank you so much. I'm happy with my decision.

They have great rates very affordable. The agent zenaida is great. She is well knowledged in her…read moreprofession very courteous and has great customer service. Im very satisfied with their services.

Don't ever come here and just report this business to the Better Business Bureau. They are scammers…read moreand they steal your money and the old lady gets defensive when you question anything. I would give zero stars if I could. Please see the reviews before going to any "business

From the owner: Great Customer Serviceread more