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    Barberton Tree Service

    4.1 (39 reviews)
    Open Open 24 hours

    Get a quote

    Response time

    4 hours

    Response rate

    100%

    Services - Barberton Tree Service

    Disease management - trees

    Insect management - trees

    Tree pruning or trimming

    Barberton Tree Service Photos

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    Recommended Reviews - Barberton Tree Service

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    Just go with a ma & pa shop tree service that has been in business for a decade or longer and has decent reviews maybe even on the better business bureau. About 10 years ago Barberton Tree Service was doing work in 3 large maple trees that are literally right in the middle of the property line. My neighbor was having some large branches taken off the 3 trees. As they moved in the bucket/boom they went ahead and lopped off small dead branches on their way down as long as they were in the general area of where they were already working and they were like 4" in diameter or smaller. Fast forward 10 years to today and it was like an entirely different company was there. 1.) they told my neighbor when she signed the contract with them that they would not need to pull any equipment onto her driveway, everything can be done from the street i.e. the crane, and any booms/cherry pickers. 2.) I asked how much it would be to take off a couple dead branches (maximum 6 or 7) all of them 6" or smaller in diameter most about 4" in diameter. Guy says, "oh, we have estimators that come out and do that". Remember: they told the neighbor nothing would be pulled onto her driveway or in her yard and it would all be done from the street. Immediately when they arrive, they start putting heavy plastic units to protect the yard for when a boom/lift drives onto the yard to protect from tire/track marks on the yard. Which was effective, however, she was told prior to signing contract nothing would be brought onto the lawn. Next, the massive crane truck backs into her driveway and leaves cracks all over her concrete apron. Anytime, the lady would point at minor dead branches they were annoyed. It was as if they just wanted to remove the 2 large branches with the crane and that was it. They were in such a hurry to get to the next job that they had no focus or paid no attention to the customer that they were currently dealing with. If you hire this company and they say they are not pulling anything heavy into your yard, have them put that in the contract before you sign. Make certain that everything is readable and understandable in that contract.....and read it thoroughly. This company has gone from a ma & pa shop that cared about its customers like they would care about family, to a large conglomerate that is focused on rushing from one job to the next, to the next, to the next, etc. and so on. In the companies defense though, remember if a company has 30 different crews; one would have no idea which crew is being sent to their job i.e. names on a good review might now be showing up to a customer's job. Also, a suggestion if you want them to do a better job, you might want to ask to be the last on the schedule for the day. If you are first on the schedule, they most definitely are going to rush through your job. Wouldn't doubt if they get bonuses for getting jobs done extremely quickly, which would explain why they don't trim off any minor dead branches on their way down. I wouldn't hire them to rake my front lawn. UPDATE ON REVIEW 4/23/26: Then, to make matters even worse you can see the response from management. Not taking accountability for anything that they did or did not do. I never tried to solicit free labor/services; the review that I left clearly states that I was interested in getting a quote preferably while they were there to prevent such a ridiculous amount of heavy equipment traffic that was already in place. Instead of sending someone out to give a quote they were gone in about an hour. I never asked for anything for free, literally asked for a QUOTE/ESTIMATE to take 5 or 6 branches. I was actually going to remove this review for my neighbor's sake but then I saw the owner's response about asking for free work which is completely not true. "Slander": (noun) 1. the action or crime of making a FALSE spoken statement damaging to a person's reputation. The owner should understand the word "slander" before they accuse someone of a crime. Still trying to figure out what was stated that was false. The only thing in the entire review that is FALSE is the owner stating that I was asking for something to be done for free. I also never stated that I did business with this company. I stated that I wouldn't do business with this company. My question is this: Is there anything that was written above that the owner is saying is false? If so, what is it? I would definitely be willing to remove anything that is false because I am not a liar and definitely do not like to be called one.

    Josh D and his crew were great .

    Josh D and crew fid a nice clean job, were courteous, knowledgeable and obviously experienced. We are on busy street and they were conscious about safety. We had a storm damaged tree.even though They were challenged by traffic, and power lines. They handled it all. Prompt service and reasonable cost. Thanks guys for everything!

    This is the half of the arborvitae trees Barberton Tree hacked up that overhung our neighbors' property.  No aplogy.  Nothing.

    I am writing regarding extremely unprofessional customer service I received in response to damage done to a group of arborvitae sitting on our property but with branches hanging over the property during a tree removal from the next door neighbor's yard in August 2021 by Barberton Tree. The branches of the arborvitae did hang over the drivway of this neighbor's property. Neither the neighbors nor us were contacted prior to or following the complete chopping off the mature arborvitae full branches that overhung the drive. The neighbors came to us to apologize and said when they called Barberton Tree to ask why all of the arborvitae branches on one side of the trees had been chopped off, they were told it was the only way for the truck to be able to get up their driveway to the tree that was scheduled to be taken down. This is understandable; however, we believe someone from Barberton Tree should have called either the neighbors or knocked on our door to try to reach us. At the very least, the company might have followed up to apologize. THE MOST UPSETTING PART: We finally called Barberton Tree the following year when new neighbors moved in and were very bothered by the hack job facing their property. Rather than apologize once I described what had happened, the office manager's first response was to ask why I waitned so loing to call. "Let me get this right, you are calling about tree work done on your neigbor's property a year ago in August??" I was surprised by the lack of professionalism and explained that I wished I had called sooner, but that I let it go until the new neighbors moved in and approached us about how bad it looked and working on a way to fix it. No apology from the office mananger, but she said she would send their arborist out to take a look. The arborist came out and suggested the new, baby arborvitae trees purchased could be planted in between the ones that had been destoyed. We asked Baberton to be reimbursed for the $150 it cost to buy the new trees. The arborist seemed taken aback by such a request and said he would first need to speak to the couple for whom they did the work. I was not sure why he needed to spak to them, but said I would wait to hear back. I waited a few weeks, and finally called back myself. The arborist said he spoke to management and that they would not reimburse for the treees because we "went ahead and bought them first." This did not make sense to me. He said I could contact the office if I had any further questions. I called the office and let the office manager know we were not happy with this decision. She said she would let the president know, but proceedindicated that she believed my request was unreasonable. I told her I was writing a letter to the Ohio Attorney General Consumer Complaints Division, to which she unprofessionally responded, "Just don't go on social media." I found it an odd and, again, a totally unprofessional thing to say. By the time we were ending the call, I was so angry I told her I would go to social media. (I am not sure if this review is what she meant by "social media") The president did call me, asked for details, though she seemed to have her mind made up and did not actually want the details. She then said it was a ridiculous to ask a company to pay for damage to someone else's property and compared it by saying it would be like them calling a Spectrum to say they should pay for a new router of her neighbors that didnt' work. I had to interupt her to let her know the trees were on our property. Again, she shut me down, defended her office manager when I said how rude she was. She also said she could not believe I would spend this much time on an issue for a measley $150. I disconnected the call. When I told the president not one person from Barberton Tree has said the words "we are sorry", she defended them and also refrained from saying sorry, which would have gone a long way to difuse my anger. I sent a text to this president apologizing for disconnecting her but that I have never been treated so rudely by such a big company and that I would be writing this in a review and contacting the Ohio Attorney General Consumer Complaints Division. THE PRESIDENT OF THE COMPANY actually responded to the text to say she was happy she had been recording our phone call so she had a record of how rude I was and so they could show I was slandering them by going to social media. I have written to the Ohio AG and filed a complaint with the BBB as well. I am not sure if this is social media, but this is not slander; it is the truth. Worst customer service I have ever experienced. I am still a bit shocked by such behavior from a company this large.

    Cut back to overgrown limbs!

    These guys were Great! Efficient and quick. Also reasonably priced! I took many estimates, but they are the choice, especially because they have equipment needs for all jobs.

    Rotten pine tree

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    5 days ago

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    Keith L.

    We appreciate your kind words Becky, thanks!

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    2 months ago

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    10 days ago

    respons to solve problem is great.very happy that I will get help form Barberton Tree Service.Thank you so much for be honest

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    3 months ago

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    2 years ago

    They came out gave me an estimate and came out about a week later and took our tree down. It went seamlessly.

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    2 years ago

    Wow! They were prompt, professional, and did a wonderful job! Don't hesitate to give them a call.

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    Review Highlights - Barberton Tree Service

    Josh D and crew fid a nice clean job, were courteous, knowledgeable and obviously experienced.

    Mentioned in 3 reviews

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    Barberton Tree Service - treeservices - Updated July 2026

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