This is Resident Appreciation Week at Arbor Trace, but I just wanted to take the time to thank and…read morecelebrate the staff here at Arbor Trace, who have made living here such a joy. It makes such a difference having wonderful leadership at the helm of any ship, and I can't say enough wonderful things about the staff - first with Hannah, Meagan and Emily, and now with Patrick and Haley following in their footsteps. This community is so lucky to have Mike as the kind, competent, hardworking head of maintenance. The collective staff has always gone out of their way to make this community feel like home to the residents. Whenever we have faced an issue with our apartment, the staff has exceeded our expectations in leadership, communication, kindness, expediency and follow-through. My boyfriend and I moved here temporarily after being displaced by water damage a year and a half ago. Downsizing from a 3BR home into a 1BR apartment took some getting used to, but we have fallen in love with Arbor Trace and we've decided to hit pause on building a new home for the time being. I don't think there's a more beautiful community in Wilmington, thanks to the preservation of the large Live Oaks throughout Arbor Trace, which are illuminated at night. We couldn't ask for a more perfect location, as it's just 10 minutes to downtown and 15 minutes to Carolina Beach. It's a kind and quiet community, filled with a diverse community of happy dogs and their owners. We attended the recent fall festival thrown by Patrick and Haley. They went above and beyond to make it a fun, creative day for the residents by providing free pizza, snow cones, Haley's special cheese fondue, caramel apple bar and live music. Patrick arranged for a professional photographer to take a free photo for each resident. After 18 years together, my boyfriend and I have our 1st professional photo, thanks to the beautiful eye of Savannah brown, (savbrownphotography.com). We couldn't be more grateful for our time living here at Arbor Trace.

These one bedroom apartments are beautiful inside and out. The grounds are beautiful and peaceful…read more The staff at Arbor Trace are kind and caring. They respond quickly to your needs and requests.

My girlfriend and I moved in on June of this year and have absolutely been loving it since!…read moreWe took a day to go apartment shopping with this one being the first stop, however, as soon as we stepped into -what is now-our beautiful apartment, we were sold! The property is absolutely beautiful and well-maintained. Lots of amenities to keep you and your guests entertained, and it's staffed with great people that always go above and beyond to not only meet each one of your needs, but exceeds your expectations. Price-wise, yes, you're paying top dollar, but you're conveniently located in the heart of Wilmington within a couple minutes of everything, and the property itself is well worth it. The bark park is one of my favorite amenities, and my four-legged friend couldn't live without it! Life is good at Hawthorne-Oleander!!

Hawthorne at Oleander is the best place in Wilmington North Carolina you could ever live. This is a…read morefive-star resort you'll be treated like a star by the wonderful staff here Kristen the manager it's absolutely to love. McKenzie our new assistant manager is the sweetest, nicest kindest person there is as I get to know her more. I love her just as much, we've lived at three Hawthorne residential partner properties. The first was at Hawthorne at the station hats. We lived in Greensboro North Carolina for over 30 years. My son graduated from Raleigh North Carolina. We lived in Cary and I decided to retire from Nursing after 30 years and we moved to Hawthorne as a station with ever seeing the apartment, but just talking to the staff and when we got there, we were so excited we were living on the courtyard and a beautiful two bedroom two bath apartment. I met so many friends, the amenities Are unbelievable we had food trucks we had catering we cooked breakfast for the residences maybe once a month we had potluck dinner as we played bingo. If you ever get a chance live at Hawthorne at the station do it. Enjoy bagels and pastries every Saturday morning but hurry, cause they go fast we now live at Hawthorne at Oleander and we lived at Hawthorne at friendly in Greensboro While we were waiting to get into Hawthorne at Oleander, they stayed in touch with me here for six months before we moved in. They even invited us down for all the meals that the surrounding restaurants brought them food and they were just in the process of building when we got here we were some of the very first and were greeted with open arms And we left everyone here summer gone and we love them deeply. We feel so secure here welcomed here and wanted here we have the best gym, a fantastic salt, water pool. We have amenities like the Christmas party last year and the Christmas party this year catered by Casey's buffet. It was so much fun and delicious and we're looking forward to next year And the year after we chose a smaller apartment here because there's just the two of us now and we love it it's like a little cottage inside. The elevator is right across from us you never hear a single bit of noise we have to be in the most quiet building there is, the maintenance man a great Tony and Dylan. The two greatest guys you're welcome into your home even if it wasn't for maintaining your unit, please come and visit us and let them know in the office that Darlene and Michael sent you. We have a beautiful clubhouse and a Starbucks coffee lounge. What more could you ask for? See you soon! ‍‍‍ Oh, and I forgot we're only minutes from the beach. How great is that?

The maintenance staff does a pretty good job, but that's about the only positive…read more When I first moved in, the toilet was cracked down the side, leaking, and they needed to replace the entire toilet after shutting off the water. I had to wake up at 4am and get dressed before walking halfway across the apartment complex just to use the bathroom. Also, the ice maker didn't work and I believe they needed to replace some tiles in the shower. You know, things that are typically handled BEFORE a tenant moves in, at least by responsible property owners. For all the trouble, they prorated ONE DAY's worth of rent and took it off my balance. At the time, I gave them the benefit of the doubt, telling myself that these compounding issues would surely be an outlier. Sadly, it was just the beginning. The roaches haven't been as prevalent in my unit recently, but they're still visible from time to time. Other tenants complain about dealing with them more frequently. I guess I'm one of the "lucky" ones, relatively speaking. Usually the dog stations are supplied with trash bags, but they recently went at least a few days (maybe a week) with no trash bags available. Fortunately I had plenty of empty grocery bags to pick up after my dog, but others weren't as prepared, judging by the increase in dog waste all over the grass throughout the apartment complex. So far, the pool has been closed for a month (during prime pool weather; Mother's Day, Memorial Day, the first week of June) and updates have been misleading (an email goes out stating "the pool should be ready in a couple days/sometime this week" and then another couple weeks go by with no progress) while they continue to raise the rent on existing tenants. The worst part is that the pool is perfectly functional, but the people responsible for ensuring it's legally safe to enter failed to complete a form. After pressing Colleen in the leasing office for some sort of credit or discount - literally any form of compensation for the burden that their staff caused would have softened the blow - I was basically told to suck it up and deal with it. They have no desire whatsoever to make amends for the inconvenience. I made the mistake of releasing after seeing flyers about an "Early Bird Renewal Special" that offered some enticing incentives. Of course, I never received any of the incentives advertised. Area wise, it's in a good location, but there are so many nearby options, it's hard to imagine the neighboring communities are as incompetent as this one. Save yourself the headache and keep looking elsewhere.

I've had nothing but a great experience so far in working with Elena and the other ladies in the…read moreoffice in getting an apartment for my mother who was displaced by a tornado in NY. They have been amazing and don't know what I would have done with their kindness and diligence.

I love living here. All of the staff is super friendly and always helpful. Like every apartment,…read morethere are a few maintenance issues, but they are always dealt with quickly. Living near the amphitheater is awesome, there are tons of walkable bars and restaurants, and the view of the sunset over the river right next to the building is always the best. There is a new building manager and she is lovely. A lot of the things I see people complaining about in the reviews have been fixed since she started. Overall I love my unit and have great neighbors and will definitely stay another year.

struggling to get in contact with the leasing office. i try the number on the website and the ones…read moresent on emails . every time I just get sent to a voicemail and never receive call back.

This place is fabulous, especially for a remote worker, even one who doesn't own a car. All within…read morewalking distance (less than a mile): nightlife (restaurants and bars), shopping (grocery and high-end retailers), the property has a gym, but Club Pilates and Planet Fitness are minutes away. The staff and residents are friendly and professional. The Atlantic Ocean (Wrightsville Beach) is two miles away, and there are two outstanding pools at Mayfaire Flats if you want to avoid parking hassles and sand. The landscaping is A+.

if you like arrogant rich snobs this is your place to live! They have a parking fairy who goes…read morearound and boots people who live there because they can't provide a sticker for you until you've lived there for over 6 months. Don't worry about about re signing your lease because you think it'll be cheaper because it only gets more expensive! Awful living experience

Awesome place to live! Pet friendly is a plus! The staff is awesome and they go above and beyond…read morefor all of the residents. They have tons of events every month and serve us tons of food and frozen drinks. The maintenance staff is great and will fix anything for you. The office women are so accommodating and friendly! The apartment community is walking distance to all of the restaurants and shopping in mayfaire. You can even ride your bike to the beach! Love it here! Check out all the fun we have!!! This is by far the best apartment community I've never lived in!

Love my Port City Java in the morning! Competitive in…read moremaking luxury apartment living it's best!

A great location in wilmington with luxury finishes like built in mud room entry, built in shelving…read morein some apartments, nice backsplash in beautiful kitchens, and great features like a huge pool and rentable conference room. Id recommend taking a peak at both phases of the property here with tons to offer.

Be vigilant before choosing this place. I'll tell you this. You can hear people sneezing next, and…read moreabove you. Paper thin walls. Awful management. They do not and will not address any issues here. I have the craziest neighbor upstairs who's out for revenge because I reported her. Now she stomps around all hours of the day and night. Vacuums Up to 4 times a day. Someone in my building is locking their small dog in the closet so they're not disturbed. Yet it's barking all hours of the night, into early am. And now my wonderful upstairs neighbor Hears me let my dog out on the deck as I always do in the am. And she dumps a gallon of some kind of liquid on her. I'm so over this place! And all they say is "without proof." bla bla bla ... They can't do anything. It's apartment living ..." Ok. I've been sick since I've moved in here. I've called about the black Sludge". Coming out of my sink. Exactly what is this Disgusting black crud? They told me to just wipe it off once in a while. Along with the newfound issue of the pipes banging every hour or so, that I thought were mice at first. I have no idea. Neither do they. Nor do I care anymore.. yesterday was the second time I was approached by a strange person. Who dosent live here walking a massive King Corso Dog. I was on the phone walking my dog. I simply steped off the sidewalk. As I noticed his dog acting aggressively already towards mine. My dog never looked his way. He started yelling at me that my dog is AGGRESSIVE. And continued yelling... I just kept walking. My friend heard this entire CRAZY thing go on. . I've never seen this person on this property before. yet this is the second time this happened. Except it was a different guy who lives in the condos. Who strolls through here like he owns it. My dog Is NOT aggressive in any way! I guess there is something in the water !!

I moved here from Washington State and didn't know the area at all. Robin was so kind and helped me…read moreget set up with an apartment at Colonial Park. I ended up getting a spot close to the outdoor pool and never had a problem with parking. I had a two bedroom apartment on the second floor and there was plenty of space for 2 of us to live. Whenever there was a problem, maintenance was quick to respond and fix the issue. In the 2.5 years I lived there it was quiet (minus the main street but to be expected). The front office ladies were always very hospitable and kind when I needed anything. Rent is done online, which helps your credit score and is very convenient. For the cost and location this is a great place to live and I always felt safe and well taken care of. Thank you Robin for helping me move to my dream location and assuring me everything would be great!

Firstly the staff (Robin, I guess), very warm and wonderful people. experience was overall great. A…read moregood place to stay with probably the best apartment I ever had. apartments are updated with cool new cupboards at a nice budgeted price. maintenance provides expedient service and peaceful surroundings. One negative is that the laundry room has open doors 24 7 so anyone can walk in and there is no A/C only ceiling fans. Overall I am happy with the apartment, you will not find a 2 bedroom elsewhere in Wilmington for the price they are here. They thoroughly review the applicants as they did with me and I think it helps to create a more friendly and respectable environment.

If you enjoy predatory management practices with a failure to communicate, old, overpriced and…read morebug-infested units then Autumn Hall is the place for you. This complex is priced at the upper echelon of apartments in Wilmington, however the units are old and outdated masked by well-kept amenities and pretty landscaping as you drive in. On top of this, the management is predatory and fails to communicate effectively and sometimes even at all with their tenants. On day one living here we found over 15 German cockroaches that had completely infested the apartment. It was not in a clean condition and smelled of dirt/bugs as well. Management did respond by placing traps and apologizing, however we would go on to kill numerous roaches daily throughout the entirety of the lease. Our apartment was full of other bugs too like "rolly pollys", beetles, spiders and other insects until the winter cold hit. There were a few damages around the unit as well right when we moved in as well as an odor of dirt. Luckily we recorded these things or we would've been paying to replace them at the end of our lease. Perhaps the worst part of the experience is the communication from the office staff. As our lease neared our end date, I noticed high upcoming charges on our account statement. I reached out multiple times via email/phone calls and was completely ignored. After more than a week passed, I finally did some digging of my own and realized on the lease there is a required "60 days written notice" that you need to give before your lease end date or you are automatically enrolled on a monthly lease and your rent doubles. We were still 30 days out from our move-out date, but those days had already been added onto our lease at twice the rent rate. I instantly went in-person to deliver our notice so we wouldn't be charged for anything else and finally spoke to someone. They offered no apology, possible resolutions and a bare minimum explanation of the situation. The "notice" they had given had come months prior in an email similar to ones that are sent weekly with a misleading subject line containing one sentence at the bottom explaining what would happen. This entire ordeal was an extremely predatory way to make thousands of extra money off of us and the lack of communication was the biggest issue here only proving that. I understand the notice is in the lease, but as a property manager it is your responsibility to respond to your tenants and communicate to them- it is the bare minimum. Following this incident, I again followed up via email/phone calls politely asking if there was anything that could be done. I was again ignored for over a week until one of the property managers finally mustered up the confidence to write a short, AI-generated email response back to me. If you are going to take extra thousands from your tenants at least have the decency to return a phone call and have a conversation. As I write this I am still being ignored while asking about the process to receive our deposit. Communication and a clean living space are the bare minimum tasks- Headwaters cannot provide either. Do not live here unless you enjoy overpaying for an outdated, bug infested apartment that has an office staff that is scared to communicate with their tenants.

I moved into headwaters at Autumn Hall over a year ago with my 2 dogs and I am so impressed with…read morethis beautiful community. My condo is beautiful, very spacious and updated. the grounds are very well kept and the resort style pool is absolutely beautiful!! The clubhouse has an internet bar with refreshments as well as a pool table. Need a workout, look no further for tucked inside the clubhouse is a gym with updated equipment. Whether your taking a stroll along the paths overlooking beautiful lakes or simply relaxing on one of several hammocks you will enjoy the serenity and peace of this community. Let's not forget the dogs, the dog park is a happy place for my dogs as well. I have met so many wonderful people who I now call friends. I have found this to be the ideal place to call home, tucked away but yet close to everything including Wrightsville beach, shopping and downtown Wilmington. Living here is like being on a permanent vacation!!